The remote procedure call failed and did not execute

Anonymous
2010-02-01T07:42:52+00:00

whenever I go to update Windows 7 my new laptop freezes and the computer ends up not responding. Whenever I try to open my computer, documents, control panel or search the following error message appears The remote procedure call failed and did not execute

Windows for home | Previous Windows versions | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-02-02T01:06:17+00:00

Hi aaabbbcccdddeeefffggg,

Try the following steps :

Type Services into the start menu search box.

In Services, scroll down to "Remote Procedure Call" and make sure the status says "Started"

and set to Automatic.

The second "RPC Locator" should be set to "Manual".

If the issue persists, as a workaround you may perform an online scan on your computer and check if the error message is caused due to malware or any virus.

Now visit the below provided link to perform an online scan on your computer.

http://onecare.live.com/site/en-us/default.htm

Later try installing updates and check.

Azeez Nadeem - Microsoft Support

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  1. Anonymous
    2012-06-03T18:41:48+00:00

    Thank ou for reply but posted this some time ago and was able to sort it out via forums

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  2. Anonymous
    2012-06-03T10:41:18+00:00

    ​

    Hi ash8766,

    1. What exactly happens when you try to click the "Remote Procedure Call” service settings?

    2. Which Operating System is installed on the computer?

    Method 1:

    You may run a full computer scan using the Microsoft Safety Scanner and check if that fixes the issue. Refer the following link for more information:

    **http://www.microsoft.com/security/scanner/en-us/default.aspx******

    Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

    Method 2: ****Perform SFC (System file checker) scan and see whether the issue is resolved or not.

    How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 ******http://support.microsoft.com/kb/929833**

    Let us know the outcome!

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    6 people found this answer helpful.
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  3. Anonymous
    2012-06-02T20:25:15+00:00

    what if i am not able to set to automatic. it doesnt let me click on it.

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    4 people found this answer helpful.
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  4. Anonymous
    2012-03-01T17:44:28+00:00

    Hasn't solved my problem.

    Was uninstalling a mSN game Mortimer Beckett & the Crimson Thief and the unistallatiom process froze.

    The above solution hasn;t worked.

    (Everytime I type services in the Start Menu Search box everything in the panel  freezes up.

    I then have to unfreeze it by right clicking Start, Propertirs and  and customize Start Menu then Use Default Settings and Apply.

    Have used scan (Microsoft Security Essentials) Still no joy.

    Virus and Windows updated today so it's not that!

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    1 person found this answer helpful.
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