Windows Update Error: 80080005

Anonymous

Hello,

I have done pretty much everything under the sun to try and solve this issue I am having. I am running Windows Vista Home Premium and I'm experiencing this issue of not being able to retreive any Windows Updates. I will say that my family is running on a Linksys router and I have been told that the router does have Norton Software builtin. Could this be the issue? I have gone through numerous tutorials but none of them have resolved my issue!

Also, another family member of mine is using Windows XP and whenever they go to Windows Update, they get lead to Google. I think after researching this issue, we found out that they possibly have a bug of some sort. If anyone on here could please help me out with other possibilites on how to fix these problems or at least mine, I'd greatly appreciate it!

Thanks

Jordan Montgomery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Hi Jordan,

It is possible that it could be corrupted. Let’s use the System File Checker (SFC) tool to see if it can find any missing or corrupted system files. If so, it will attempt to repair and/or replace them. Follow these steps to run an SFC scan:

1. Click Start

2. In ‘Start Search’ type cmd, then right-click cmd and click Run as administrator (provide administrative credentials if prompted)

3. At the command prompt type “sfc /scannow” (no quotes), and then press ENTER

When the SFC scan is complete test to see if the issue is resolved.

I’m also wondering if Norton is playing a part in this issue. Is there any way you can disable it, or better yet uninstall it (if you have the means to reinstall it afterwards). If you do decided to uninstall it, be sure to use the Norton Removal Tool to get rid of any leftover bits and pieces.

We look forward to hearing back from you on your results.

Brian

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49 additional answers

Anonymous

2014-01-12T16:44:10+00:00

I am running Windows 8.1 on Surface Pro (1). First symptom was that Windows Defender would not update anti-virus definitions. Then realized I could not do Windows Update.

Eventually did

run sfc /scannow

. This completed without finding any problems. Then tried "Windows Update" -- it said service was not running and that I should restart computer. After restart Windows Update and Windows Defender works! I've been messing around with this since last night.
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Anonymous

2014-09-17T15:55:14+00:00

Hey there!

I have had the same error with updates and have had my laptop blue screen and it's almost usable.

Windows update error 80080005

Checked for malware, nothing.

I tried doing the "scf/scannow" but it came up as

"windows resource protection could not start the repair"

also blue screened with " driver_irql_not_less_or_equal"

I bought this laptop brand new would love help.
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Anonymous

2014-09-18T01:11:07+00:00

Hello, I tried using your solution and cmd then prompted me saying: "Windows Resource Protection could not start the repair service" please help
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Anonymous

2014-09-19T16:25:38+00:00

Hi Jordan,

I had this problem on my new Windows 7 computer and fought with it for over a year. I finally resolved the issue by downloading and installing the Intel Rapid Storage Technology driver and application for my Intel processor. I'm not sure why this worked but it did resolve my issues with this same error code, and my computer will now automatically retrieve all my Windows Updates now.

Hope this helps

Sincerely,

Kay McEntire
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