Lose Internet Connection After Sleep Mode/Standby/Hibernate

Anonymous
2009-09-03T19:31:42+00:00

I recently purchased a new HP Pavilion Elite e9105z CTO Desktop and migrated from Win XP to Vista Home Premium x64, with a NVIDIA nForce 10/100 Mbps Ethernet Controller.  Whenever I come out of sleep- or standby-mode, I lose my Internet connection and have to either reboot my system or run the Windows Network Diagnostics to repair the network adapter settings.

I have tried several remedies available from the Internet; but unfortunately, nothing has resulted in a permanent solution.  I contacted my ISP provider (Mediacom) to ask if there was/is an issue with the firmware used to support my SBV5220 cable modem (e.g., non-compatibility with Vista) and they said there isn't.  To date, I've:

  1. Reinstalled network card driver.
  2. Checked and reset power options with USB CDC.
  3. Applied update for Windows Vista (Default Gateway Setting is Lost ) for x64-based Systems (KB933872)--received response that update does not apply to system.
  4. Reset IP configuration via Cmd line.
  5. Under the Power Management tab, unchecked the box that turns off the adapter when power saving kicks in.

I access the computer several times a day and having to reset Internet connections has become extremely aggravating.  I hope there is a solution.  Thank you in advance for your assistance.

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2011-03-19T12:25:16+00:00

Returning from a 3-week vacation, during which my desktop was off, my local internet connection would no longer come active when it came out of hibernation.  The wireless functioned, but the local connection would not work unless I physically unplugged the cable from the router (Netgear) and reinserted it.

After several days of frustration I went into Device Manager, unchecked the  ethernet adapter option "allow the computer to turn off this device".

This seems to have cleared up the problem, at least so far...

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  1. Anonymous
    2010-05-27T17:44:02+00:00

    Hey DGPickett,

    Try using the ipconfig /renew command immediately after waking the machine. You can do this by: (you will need to be logged in as an administrator)

    ·        Click Start

    ·        Click All Programs

    ·        Click Accessories

    ·        Click System Tools

    ·        Click Command Prompt

    ·        *before continuing test to see if Internet Explorer still can’t connect*

    ·        Enter the command IPCONFIG /RENEW

    ·        Press Enter on your keyboard

    ·        *test again to see if Internet Explorer can connect*

    Look forward to hearing back from you.

    Steven

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think

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  2. Anonymous
    2010-06-05T08:06:15+00:00

    I'm getting the same problem - seems to me that Windows is attempting to renew the IP address before the drivers are ready, or something like that... Is it a Windows issue, or a driver issue?

    Edit: Also, the KB 937477 isn't relevent to my issue. The icon is there, and shows the correct status, but Windows has just gone and assigned a 169 address. From the description the OP gave, I think we're seeing the same issue (I have an nVidia NIC too).

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  3. Anonymous
    2010-06-07T14:37:08+00:00

    Hello Some_random_guy,

    Some things to check would be to install the latest service pack available for your version of Windows, install the latest driver for your NIC (Networking Interface Card) from the manufacturer, and trying the steps I provided above.

    Look forward to hearing back from you.

    Steven

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think

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  4. Anonymous
    2010-06-13T21:54:10+00:00

    I have experienced this problem in Vista Business x64, Windows 7 Beta, RC, and Professional x64 on three different computers. The behavior does not occur 'out-of-the-box'... In all cases, network adapter initialization was completely fine to begin with when starting up as well as coming out of sleep mode. The problem begins when Windows inexplicably installs an updated driver for the network adapter. This is odd behavior because I always have automatic updates turned off--I perform my updates manually. Nevertheless, I check the driver information in device manager and see that there is a new driver installed for my NIC (usually from August 2009, I believe). Once this has happened, the network initialization issues described in previous posts begin to occur. I have tried rolling back the driver, uninstalling the driver and re-installing from the motherboard's CD, re-installing the most recent updates from the motherboard manufacturer's website, etc. The only thing that actually fixes the problem is a complete re-install of Windows. It's incredibly frustrating--I was hoping the problem would not occur in Windows 7 but it happened to me last week. I'm putting off a re-install for now.

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