Lose Internet Connection After Sleep Mode/Standby/Hibernate

Anonymous
2009-09-03T19:31:42+00:00

I recently purchased a new HP Pavilion Elite e9105z CTO Desktop and migrated from Win XP to Vista Home Premium x64, with a NVIDIA nForce 10/100 Mbps Ethernet Controller.  Whenever I come out of sleep- or standby-mode, I lose my Internet connection and have to either reboot my system or run the Windows Network Diagnostics to repair the network adapter settings.

I have tried several remedies available from the Internet; but unfortunately, nothing has resulted in a permanent solution.  I contacted my ISP provider (Mediacom) to ask if there was/is an issue with the firmware used to support my SBV5220 cable modem (e.g., non-compatibility with Vista) and they said there isn't.  To date, I've:

  1. Reinstalled network card driver.
  2. Checked and reset power options with USB CDC.
  3. Applied update for Windows Vista (Default Gateway Setting is Lost ) for x64-based Systems (KB933872)--received response that update does not apply to system.
  4. Reset IP configuration via Cmd line.
  5. Under the Power Management tab, unchecked the box that turns off the adapter when power saving kicks in.

I access the computer several times a day and having to reset Internet connections has become extremely aggravating.  I hope there is a solution.  Thank you in advance for your assistance.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2011-03-19T12:25:16+00:00

Returning from a 3-week vacation, during which my desktop was off, my local internet connection would no longer come active when it came out of hibernation.  The wireless functioned, but the local connection would not work unless I physically unplugged the cable from the router (Netgear) and reinserted it.

After several days of frustration I went into Device Manager, unchecked the  ethernet adapter option "allow the computer to turn off this device".

This seems to have cleared up the problem, at least so far...

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  1. Anonymous
    2009-10-11T14:34:21+00:00

    Hello,

    I have been experiencing similar issues with my Sony VAIO laptop. My problem was a bit different, and perhaps less severe, as I was only losing "upload" after Sleep Mode. It started about a week ago, and I ended up doing a "reset of LAN adapter" as a temp fix every time. I also tried almost evrything, to no avail. It seems the problem is somewhere in Power Management.

    What (strangely) has appeared to work for me, was going into Device Manager, pulling up LAN adapter, and going into Properties, then Power Management, and checking "Allow the computer to turn this device off to save power". What was strange was that after the first time doing this, I cam out of Sleep Mode with no connectivity issues. However, the 2nd time, I lost ALL connectivity (both LAN and wireless!). I had to reboot my modem and router, shut down and reboot of course. Everything came back thankfully.

    However, I tried this again, and so far it seems to be working. Although now I have noticed some strange changes in my computer. For example, this morning the computer was in "VAIO Optimized" power config..??? I had to reset to High Performance, but this was very odd.

    So, perhaps there is something here. I'm not sure what is causing the issue, perhaps a line surge did something I am unaware of at this point.

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  2. Anonymous
    2010-02-13T16:16:15+00:00

    I found what claims be a solution to the lost internet connection following sleep mode, but for some reason it didn't work for me. I'm going to pass it on, though, because it sounds great and might help someone else. I found this page: http://support.microsoft.com/kb/933872 , which directed me to the download here: http://www.microsoft.com/downloads/details.aspx?FamilyId=A408B48D-5A4C-4CA0-A8C7-A763164DFDC1&displaylang=en .

    I have Windows Vista Home Premium 64-bit OS and that's what this fix is for. However, I updated to SP2 and the article doesn't say anything about that. After a check was made of my system, to determine that I was eligible for the Microsoft download, I clicked the download button and a box popped up, after a couple/few seconds saying "the update does not apply to your system." Don't know why?!

    I tried to propose this as an Answer, but didn't see where to type my message. Sorry 'bout that :-)

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  3. Anonymous
    2010-02-13T19:01:35+00:00

    I have Windows Vista Home Premium 64-bit OS and that's what this fix is for. However, I updated to SP2 and the article doesn't say anything about that. After a check was made of my system, to determine that I was eligible for the Microsoft download, I clicked the download button and a box popped up, after a couple/few seconds saying "the update does not apply to your system." Don't know why?!

    See my comments earlier?  Even if the three modules in your service pack do have the implied higher version there is no real guarantee that this fix would be integrated in them.  Then the fix would be regressed but it would be regressed in a version of the product which would not be compatible with the patched modules.  Then a new version of the hotfix would have to be created (or at best someone with access to the source would have to check if the update's version check could be overridden).  Or your problem may just be the same symptom produced by a different cause, in which case the original hotfix would already be integrated in the new version but just not enough to fix your problem too.  Etc.  Which case was which would be easier to guess if the module actually contained an eyecatcher with the hotfix identifier.   FWIW it doesn't seem to.

    I tried to propose this as an Answer, but didn't see where to type my message. Sorry 'bout that :-)

    Looks like you have to wait for it to have been posted to see that button?  ; )

    HTH

    Robert

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  4. Anonymous
    2010-05-20T12:50:52+00:00

    I have a similar problem with Windows XP Pro SP@ 32 bit and hibernate. When I return to the same docking station and restore my machine, the local connections work but the proxy/outside ones will not load. I kill and restart the same tabs, and they work fine, which might suggest this problem is inside IE7, like proxy settings discarded or the like. If this is the DHCP routing bug mentioned for Vista, is there a similar kb for my OS?

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