Lose Internet Connection After Sleep Mode/Standby/Hibernate

Anonymous
2009-09-03T19:31:42+00:00

I recently purchased a new HP Pavilion Elite e9105z CTO Desktop and migrated from Win XP to Vista Home Premium x64, with a NVIDIA nForce 10/100 Mbps Ethernet Controller.  Whenever I come out of sleep- or standby-mode, I lose my Internet connection and have to either reboot my system or run the Windows Network Diagnostics to repair the network adapter settings.

I have tried several remedies available from the Internet; but unfortunately, nothing has resulted in a permanent solution.  I contacted my ISP provider (Mediacom) to ask if there was/is an issue with the firmware used to support my SBV5220 cable modem (e.g., non-compatibility with Vista) and they said there isn't.  To date, I've:

  1. Reinstalled network card driver.
  2. Checked and reset power options with USB CDC.
  3. Applied update for Windows Vista (Default Gateway Setting is Lost ) for x64-based Systems (KB933872)--received response that update does not apply to system.
  4. Reset IP configuration via Cmd line.
  5. Under the Power Management tab, unchecked the box that turns off the adapter when power saving kicks in.

I access the computer several times a day and having to reset Internet connections has become extremely aggravating.  I hope there is a solution.  Thank you in advance for your assistance.

Windows for home | Previous Windows versions | Internet and connectivity

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Anonymous
2011-03-19T12:25:16+00:00

Returning from a 3-week vacation, during which my desktop was off, my local internet connection would no longer come active when it came out of hibernation.  The wireless functioned, but the local connection would not work unless I physically unplugged the cable from the router (Netgear) and reinserted it.

After several days of frustration I went into Device Manager, unchecked the  ethernet adapter option "allow the computer to turn off this device".

This seems to have cleared up the problem, at least so far...

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  1. Anonymous
    2010-11-15T02:02:00+00:00

    I am using Windows Vista Ultimate SP2 32-bit.  I have the same problem coming out of sleep mode as well, I wake the machine, the network icon on the taskbar changes to having the red X underneath it for 4-5 seconds, then it comes back up connected, but won't show me the small world globe, indicating a connection to the internet.  Of course if I open a browser, I have no internet connection, but I have local network connections, to my network storage drive and both of my network printers, and other local PC's on my network.

    The thing is, I use STATIC IP addressing on my networks and have for 15 years of building PC's, networks, and IT support.  My settings in Vista are set in the IPv4 properties, with IP, Subnet, Gateway, and DNS fields populated.  Also, with ANY machine I build, be it XP, Vista, or Windows 7, I ALWAYS turn off the power save mode for the LAN adapters, under the device's own Power Management tab, as soon as the OS finishes installing.

    So, I can't see Microsoft pointing to this as a DHCP problem, that's pretty assumptive to think that all users use DHCP, and my adapter should "see" all of it's static settings when the machine wakes up, and they are nowhere near the DHCP range of my router, which I reserve 10 settings for wireless items and guest PC's in the .230-.239 range.

    The only recourse is to reboot my machine, which sucks if I had walked away 2 hours earlier with some research pages open in my browser or a thread I was perusing after an exhaustive search.  Those items are closed and lost on the reboot, and I have to start all over again.  I like to be able to use sleep/power save options to save energy, but the only recourse here is to NEVER let the machine sleep, wasting power and straining the PC by never letting it cool down.

    We need better answers and better solutions Microsoft.

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  2. Anonymous
    2010-11-09T05:10:39+00:00

    Option 1

    Try disable power save mode in the properties of Network Adaptor.

    Option 2

    Try looking into BIOS settings for your onboard LAN adaptor. Make sure you wakeup mode enabled.

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  3. Anonymous
    2010-11-05T15:17:32+00:00

    If that works, you probably have a problem with the settings for your network adapter.  Here is my permanent fix

    1)  Click Start -> Search [Device Manager] enter

    1. Expand Network Adapters, and pick the enabled adapter
    2. RIght click and Open the Properties for it
    3. Click on the Power Management Tab.
    4. Uncheck the box for "allow the computer to turn off the device to save power"
    5. Press Ok and you are done

    Thanks. This solved the problem for me (Win 7 Ultimate N x64 - Atheros GigabitEthernet on board).

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  4. Anonymous
    2010-09-21T11:23:15+00:00

    I too have a similar issue on a Toshiba Qosmio.  After a few hours I will lose internet access.  My network connecction is still fine, I can connect to networ drives, network printers and remote desktop to other computers, I just lose access to the internet.  This occurs on both my wireless and wired network connection.  The only way I have been able to reestablish connections is to shut down and restart.  I am using Windows 7 64bit ultimate.

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