Windows 7 Loses Internet Connection but not Network Connection.

Anonymous
2009-12-06T02:49:54+00:00

Here is some basic information:

My Machine:

Custom built Intel Pentium D Machine 3.06Ghz, 4GB Ram, 3.0TB storage.

Intel  PRO/1000 PM Network Adapter.  On-Board

Windows 7 Ultimate. (All updates applied)

All Hardware has up to date drivers all around.

Environment:

Connected to a Windows Small Business Server 2003. (Wired)

The Server has been patched for Windows Vista Integration and ran Windows Vista for over a year without issue.  I have read that to use Windows 7 you need to have all of the Vista Patches applied to the SBS 2003 server.  I have done this.

My Router:

Linksys  WRT54GSV4 with Firmware 1.06.3 (Up to date)

My Problem:

It seems my internet goes down whenever it feels like.   I do not lose network connectivity.  In other words I could be streaming an audio file or movie file from my server when I lose the internet.  It just goes away.  IT seems this is more during long downloads then anything, but has been rearing its ugly head more when just browsing.  My only solution is to go into the network adapters and disable it, then re-enable it, and then I regain internet connectivity for an undetermined amount of time.  Could be 5 minutes, could be 5 hours.  It’s never the same thing twice.

I can see what it does more when downloading a larger file.  I use a download manager so I can see the status of each file being downloaded.  (This is from many locations so it’s not just one location that’s causing this problem.  It all over the board)   While downloading, I can see the download speed fluctuate    a little and then eventually goes to zero.  I can stop and then restart the download.  It will go full speed for about 30 seconds and then drop back down to zero.   Once I go in and disable and re-enable the network adapter, and I can run full speed once again without an issue for a undertermined amount of time.

All the while this is going on; I do NOT lose connectivity to my server which I basically use as a file server and domain controller.  Once I lose my internet connection, I’ll click on a connection to the server and bring up an audio file or video file and it’s just fine.  I can stream it from the server while I still can’t browse or download anything.

This tells me that the connection itself it OK, but there is something IN the connection that connects me to the internet that is faulty.  IT kind of scares me since this could be a MAJOR flaw in an important part of Windows 7.

 Have other machines on the network.  One Laptop that has Windows 7 (Same thing happens with it), another Laptop with Windows Vista (Never Happens), and Desktop with Windows Vista (Never Happens) and a Laptop with Windows XP (Never Happens).   So the ONLY machines that are having this problem are the ones with Windows 7.

What I have done:

Tried using another brand of Network Adapter.  Same thing.  No change.

Reinstalled both Windows 7 machines.   From a clean install with no other software or AV software or ANYTHING, same thing.  The exact same thing happens from a clean install to a fully loaded system.

Tried using Generic Drivers, the exact drivers, Windows 7 drivers.  – No Change

Disabled all IPV6 in the network card. – No Change.

Rebuild the IPSTACK in case it was corrupted. – No Change

Turned off IP HELPER Service – No Change

I have turned off the Power Saving Features of my Network Card so it can not be turned off.  -  No Change.

Turned off “Receive Side Scaling” in network Adapter – No Change.

Turned off “Remote Differential Compression” – No Change.

As you can see, I have tried almost everything that has been suggested to fix this problem.

I even reinstalled Windows Vista on this machine to make sure it’s not my machine.  Once Vista is on, it works flawlessly.  Once I put Windows 7 back on the system, I am back to dropping the internet over and over and over again.  Same thing with my laptop that is a much newer system.  Intel Core Due and so on...

So in my mind, this is most defiantly a Windows 7 bug that needs to be fixed.

Does anyone have any other suggestions as to what to try to fix this problem?  This is extremely annoying in that I can’t even use this machine for any reliable internet usage.  Be it browsing, e-mail or downloading.  Like I said earlier, I’m shocked to see that such a basic function of Windows 7 seems to have a MAJOR bug in it and that all past versions NEVER had this problem.

I look forward to hearing from you to see if I can come up with SOMETHING to fix this problem.

Thanks for your help!

Tom.


"The more they overthink the plumbing, the easier it is to stop up the drain." Scotty - Star Trek

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-09-24T18:27:51+00:00

Hello all,

To avoid confusion and to help with troubleshooting we ask that you create your own thread in the appropriate forums below. Please be sure to supply all the previous troubleshooting done and details of the issue you are facing.

Windows 7

http://social.answers.microsoft.com/Forums/en-US/w7network/threads

Windows Vista

http://social.answers.microsoft.com/Forums/en-US/vistanetworking/threads

Windows XP

http://social.answers.microsoft.com/Forums/en-US/xpnetwork/threads

Thanks,


Keith

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

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Anonymous
2009-12-09T10:33:28+00:00

Hi,

I was mentioning Windows update optional patch in Windows 7 list called "Intel - Network - Intel(R) PRO/100 VE Network Connection", but I think it won't be relevant for you first because you are running 2003 and secondly because I SOLVED MY PROBLEM in another way...

I just removed Symantec Endpoint Security (SEP11 MR4 MP2) and all my problems disappeared.. Magic, no?

For those of you who have the same piece of software installed, try to remove it. I chose to install AVIRA (Free at http://www.free-av.com/) eventhough I believe that SEP is a better product.

Cheers and good luck if your are in a different case.

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194 additional answers

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2010-07-06T08:56:23+00:00

    I run NOD32 here without any issues. Some people have reported issues and after

    applying http://support.microsoft.com/kb/979223 which fixes a windows issue, the

    problem disappears.

    On Mon, 5 Jul 2010 18:09:39 +0000, Wisena wrote:

    >after a loooong journey of browsing forums like this i found out that my problem is i installed NOD32 in my machine, for some reason (i dont know what and why) it consumes my memory,  i dont know how but it was effecting my internet connection also


    Barb Bowman

    http://www.digitalmediaphile.com

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  2. Anonymous
    2010-07-06T18:20:58+00:00

    You are so quick to blame the Windows OS. Microsoft doesn't write the drivers.


    Barb Bowman

    Ok, due to months of frustration, maybe I was a little harsh to quickly point the finger at MS. However, I DID apply that patch yesterday afternoon and 24 hours later can report that I have not had one instance of internet connectivity loss! I do run NOD32, but just the anti-virus program and not the complete security center. So, technically, if the patch did fix the problem, it WOULD have been a MS OS problem! ;)

    Also, ESET just released an update to NOD32 today and added this fix: • Fix: ESI memory leaks on x64 systems I'm about to update to the new version of NOD32 after posting this, and I'll report back in a few days as to whether I had connection issues with the internet again or not. I want to wait a few days to make sure it doesn't pop up again as it's been erratic in the past as to when it happens - usually within a couple days for sure.

    I had tried to disable all the offsetting setting on my NIC along with IPv6, power savings on the NIC, and even the NIC's evergy star setting, all which didn't help. Since I've applied the hotfix, I've had all those settings turned back on and I'm still up and running so far. NOD32 and the WPF issue would explain why streaming music through Winamp would always bring my connection down since NOD32 (by default) scans all streaming media that goes through port 80. Since yesterday, I've told NOD32 not to touch anything Winamp does, so maybe the fix and that is what's helping.

    Anyways, I just wanted to let people who still follow this thread that they should apply the hotfix to their machines and see if it helps. It can always be uninstalled if needed. There's updated 32 and 64 bit versions of it on MS's website. Thanks again to Barb for the quick response and Wisena for pointing to the hotfix's direction! I'm hoping this fix finally ends my month of connection woes!

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  3. Anonymous
    2010-07-06T20:59:13+00:00

    Of course, just a little bit after posting the above, it's starting to happen again.  My Winamp steam stops cold.  A quick stop and restart and it's running again.  All my other internet apps didn't lose connectivity this time (yet).  But, the streaming interruptions is always the start of it.  Looks like something is still not right.  <sigh>

    More info that I never included above.  I have an ASUS P6x58d Premium motherboard with dual Marvell Yukon 88E8056 NIC's on them.  I have offset setting in my driver tab: IPv4 Checksum Offload, Large Send Offload (IPv4), TCP Checksum Offload (IPv4), and UDP Checksum Offload (IPv4).  All four are currently enabled.  Which of the four should I try to disable?  I'm also currently using the newest drivers off the Marvell site, 11.55.3.3.  I've tried a couple older versions and even the default Microsoft ones.  (the MS ones are terribly slow).

    Open to any suggestions.  The streaming stoppage has me worried that my internet connectivity is going to go soon.  (typing faster!  :)  This is the first time however that once it stopped (froze) that restarting it resulted it in instantly starting up without losing the internet.  I'm still letting the streaming run constantly to see what happens next.  It's the waiting for it to happen that is the worst...

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