Windows 7 Loses Internet Connection but not Network Connection.

Anonymous
2009-12-06T02:49:54+00:00

Here is some basic information:

My Machine:

Custom built Intel Pentium D Machine 3.06Ghz, 4GB Ram, 3.0TB storage.

Intel  PRO/1000 PM Network Adapter.  On-Board

Windows 7 Ultimate. (All updates applied)

All Hardware has up to date drivers all around.

Environment:

Connected to a Windows Small Business Server 2003. (Wired)

The Server has been patched for Windows Vista Integration and ran Windows Vista for over a year without issue.  I have read that to use Windows 7 you need to have all of the Vista Patches applied to the SBS 2003 server.  I have done this.

My Router:

Linksys  WRT54GSV4 with Firmware 1.06.3 (Up to date)

My Problem:

It seems my internet goes down whenever it feels like.   I do not lose network connectivity.  In other words I could be streaming an audio file or movie file from my server when I lose the internet.  It just goes away.  IT seems this is more during long downloads then anything, but has been rearing its ugly head more when just browsing.  My only solution is to go into the network adapters and disable it, then re-enable it, and then I regain internet connectivity for an undetermined amount of time.  Could be 5 minutes, could be 5 hours.  It’s never the same thing twice.

I can see what it does more when downloading a larger file.  I use a download manager so I can see the status of each file being downloaded.  (This is from many locations so it’s not just one location that’s causing this problem.  It all over the board)   While downloading, I can see the download speed fluctuate    a little and then eventually goes to zero.  I can stop and then restart the download.  It will go full speed for about 30 seconds and then drop back down to zero.   Once I go in and disable and re-enable the network adapter, and I can run full speed once again without an issue for a undertermined amount of time.

All the while this is going on; I do NOT lose connectivity to my server which I basically use as a file server and domain controller.  Once I lose my internet connection, I’ll click on a connection to the server and bring up an audio file or video file and it’s just fine.  I can stream it from the server while I still can’t browse or download anything.

This tells me that the connection itself it OK, but there is something IN the connection that connects me to the internet that is faulty.  IT kind of scares me since this could be a MAJOR flaw in an important part of Windows 7.

 Have other machines on the network.  One Laptop that has Windows 7 (Same thing happens with it), another Laptop with Windows Vista (Never Happens), and Desktop with Windows Vista (Never Happens) and a Laptop with Windows XP (Never Happens).   So the ONLY machines that are having this problem are the ones with Windows 7.

What I have done:

Tried using another brand of Network Adapter.  Same thing.  No change.

Reinstalled both Windows 7 machines.   From a clean install with no other software or AV software or ANYTHING, same thing.  The exact same thing happens from a clean install to a fully loaded system.

Tried using Generic Drivers, the exact drivers, Windows 7 drivers.  – No Change

Disabled all IPV6 in the network card. – No Change.

Rebuild the IPSTACK in case it was corrupted. – No Change

Turned off IP HELPER Service – No Change

I have turned off the Power Saving Features of my Network Card so it can not be turned off.  -  No Change.

Turned off “Receive Side Scaling” in network Adapter – No Change.

Turned off “Remote Differential Compression” – No Change.

As you can see, I have tried almost everything that has been suggested to fix this problem.

I even reinstalled Windows Vista on this machine to make sure it’s not my machine.  Once Vista is on, it works flawlessly.  Once I put Windows 7 back on the system, I am back to dropping the internet over and over and over again.  Same thing with my laptop that is a much newer system.  Intel Core Due and so on...

So in my mind, this is most defiantly a Windows 7 bug that needs to be fixed.

Does anyone have any other suggestions as to what to try to fix this problem?  This is extremely annoying in that I can’t even use this machine for any reliable internet usage.  Be it browsing, e-mail or downloading.  Like I said earlier, I’m shocked to see that such a basic function of Windows 7 seems to have a MAJOR bug in it and that all past versions NEVER had this problem.

I look forward to hearing from you to see if I can come up with SOMETHING to fix this problem.

Thanks for your help!

Tom.


"The more they overthink the plumbing, the easier it is to stop up the drain." Scotty - Star Trek

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-09-24T18:27:51+00:00

Hello all,

To avoid confusion and to help with troubleshooting we ask that you create your own thread in the appropriate forums below. Please be sure to supply all the previous troubleshooting done and details of the issue you are facing.

Windows 7

http://social.answers.microsoft.com/Forums/en-US/w7network/threads

Windows Vista

http://social.answers.microsoft.com/Forums/en-US/vistanetworking/threads

Windows XP

http://social.answers.microsoft.com/Forums/en-US/xpnetwork/threads

Thanks,


Keith

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

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Anonymous
2009-12-09T10:33:28+00:00

Hi,

I was mentioning Windows update optional patch in Windows 7 list called "Intel - Network - Intel(R) PRO/100 VE Network Connection", but I think it won't be relevant for you first because you are running 2003 and secondly because I SOLVED MY PROBLEM in another way...

I just removed Symantec Endpoint Security (SEP11 MR4 MP2) and all my problems disappeared.. Magic, no?

For those of you who have the same piece of software installed, try to remove it. I chose to install AVIRA (Free at http://www.free-av.com/) eventhough I believe that SEP is a better product.

Cheers and good luck if your are in a different case.

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  1. Anonymous
    2010-07-05T01:21:24+00:00

    Add me to the long list of people suffering from this problem.  I ran Windows 7 32-bit since it went RTM until mid-April this year.  I then decided to reinstall and put the 64-bit version of Windows 7 on my machine.  No hardware was changed.  Ever since I've been running the 64-bit version, I am experiencing the same internet "disconnects" as others in this thread.  All drivers are updated.  It happens the most when I do two or more of the following:

    Surf the web (any browser)

    stream music via Winamp

    have utorrent running

    accessing the newsgroups

    Skyping or some other form of video chat

    Edit:  Also, forgot to mention I lose internet connection often when attempting large downloads

    Some times it takes only minutes after a reboot for the DNS errors to start entering my event log, causing the net to become unreachable - other times it can take 24 hours.  But it's almost guaranteed to happen within a 48 hour window at LEAST once.  And, like many others, all other computers (non-Win 7 64bit) keep working perfectly.  A reboot "fixes" everything until I do the above things again.  There have been a couple times where just streaming music causes the hiccup.  Sometimes, it'll correct itself within few seconds, but more times than most, it requires a reboot.  Disabling/reactivating my NIC only seems to solve the problem for a few minutes while rebooting seems to help a little longer.  Like others have stated, this is pretty much a Windows 7 64bit issue, even though I know some 32bit users have said it happens to them.  But I ran Win 7 32bit for nine months without losing my internet connectivity!  With the 64-bit version, it's been happening since my clean install.  So can somebody from Microsoft PLEASE pass this info (and thread) to whoever is in charge of heading up OS issues?  While the issue is severely annoying, I think most of us would at least be a lot happier if we knew that this is a known issue that might possibly even be fixed with the upcoming SP1 patch?  I really don't want to go back to Vista or reinstall the 32bit version (and lose two of my six gigs of RAM).

    And finally yes, I've tried everything the original poster has and more.  I have an ASUS board with Marvell Yukon NIC's, so it's not even the dreaded Nvidia NIC's that seem to cause the problem the most.  This is a MS OS issue pure and simple!

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  2. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2010-07-05T10:37:45+00:00

    what are the TCP offload setting for the Marvell Yukon NIC? Exactly what NIC

    model and driver? Does your ASUS board (model #?) have specific chipset drivers?

    For reference, what router (model/hardware rev) and firmware  and is it the

    latest?

    You are so quick to blame the Windows OS. Microsoft doesn't write the drivers.

    On Mon, 5 Jul 2010 01:21:24 +0000, sup191 wrote:

    >Surf the web (any browser)

    >

    >stream music via Winamp

    >

    >have utorrent running

    >

    >accessing the newsgroups

    >

    >Skyping or some other form of video chat

    >

    >Edit:  Also, forgot to mention I lose internet connection often when attempting large downloads

    >This is a MS OS issue pure and simple!


    Barb Bowman

    http://www.digitalmediaphile.com

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  3. Anonymous
    2010-07-05T18:09:39+00:00

    heya guys, ive been  following this thread for quite some times now, i think i have the answer for this problem (maybe)

    i too kept losing internet connection while downloading large files after i installed a fresh clean install windows7, i managed to change my ethernet card, but still the problem persists

    after a loooong journey of browsing forums like this i found out that my problem is i installed NOD32 in my machine, for some reason (i dont know what and why) it consumes my memory,  i dont know how but it was effecting my internet connection also

    so i installed a HotFix from Microsoft KB 979223 (for win7 32bit), and voila !! i never have had the problems anymore, been a week since the installation, never had a lost connection.

    so i think this is "maybe" the answer to this long thread ...

    PS : mind my English guys, hope you'd understand it clearly

    btw, my machine specs:

    • Mobo : Intel D915GAV
    • Proc : Intel Pentium IV 3.0Ghz, Prescott-2Mb Cache, LGA 775
    • RAM : 2 Gb
    • VGA : nVidia GeForce 7300LE
    • OS : Win 7 Ultimate 32

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