Windows 7 Loses Internet Connection but not Network Connection.

Anonymous
2009-12-06T02:49:54+00:00

Here is some basic information:

My Machine:

Custom built Intel Pentium D Machine 3.06Ghz, 4GB Ram, 3.0TB storage.

Intel  PRO/1000 PM Network Adapter.  On-Board

Windows 7 Ultimate. (All updates applied)

All Hardware has up to date drivers all around.

Environment:

Connected to a Windows Small Business Server 2003. (Wired)

The Server has been patched for Windows Vista Integration and ran Windows Vista for over a year without issue.  I have read that to use Windows 7 you need to have all of the Vista Patches applied to the SBS 2003 server.  I have done this.

My Router:

Linksys  WRT54GSV4 with Firmware 1.06.3 (Up to date)

My Problem:

It seems my internet goes down whenever it feels like.   I do not lose network connectivity.  In other words I could be streaming an audio file or movie file from my server when I lose the internet.  It just goes away.  IT seems this is more during long downloads then anything, but has been rearing its ugly head more when just browsing.  My only solution is to go into the network adapters and disable it, then re-enable it, and then I regain internet connectivity for an undetermined amount of time.  Could be 5 minutes, could be 5 hours.  It’s never the same thing twice.

I can see what it does more when downloading a larger file.  I use a download manager so I can see the status of each file being downloaded.  (This is from many locations so it’s not just one location that’s causing this problem.  It all over the board)   While downloading, I can see the download speed fluctuate    a little and then eventually goes to zero.  I can stop and then restart the download.  It will go full speed for about 30 seconds and then drop back down to zero.   Once I go in and disable and re-enable the network adapter, and I can run full speed once again without an issue for a undertermined amount of time.

All the while this is going on; I do NOT lose connectivity to my server which I basically use as a file server and domain controller.  Once I lose my internet connection, I’ll click on a connection to the server and bring up an audio file or video file and it’s just fine.  I can stream it from the server while I still can’t browse or download anything.

This tells me that the connection itself it OK, but there is something IN the connection that connects me to the internet that is faulty.  IT kind of scares me since this could be a MAJOR flaw in an important part of Windows 7.

 Have other machines on the network.  One Laptop that has Windows 7 (Same thing happens with it), another Laptop with Windows Vista (Never Happens), and Desktop with Windows Vista (Never Happens) and a Laptop with Windows XP (Never Happens).   So the ONLY machines that are having this problem are the ones with Windows 7.

What I have done:

Tried using another brand of Network Adapter.  Same thing.  No change.

Reinstalled both Windows 7 machines.   From a clean install with no other software or AV software or ANYTHING, same thing.  The exact same thing happens from a clean install to a fully loaded system.

Tried using Generic Drivers, the exact drivers, Windows 7 drivers.  – No Change

Disabled all IPV6 in the network card. – No Change.

Rebuild the IPSTACK in case it was corrupted. – No Change

Turned off IP HELPER Service – No Change

I have turned off the Power Saving Features of my Network Card so it can not be turned off.  -  No Change.

Turned off “Receive Side Scaling” in network Adapter – No Change.

Turned off “Remote Differential Compression” – No Change.

As you can see, I have tried almost everything that has been suggested to fix this problem.

I even reinstalled Windows Vista on this machine to make sure it’s not my machine.  Once Vista is on, it works flawlessly.  Once I put Windows 7 back on the system, I am back to dropping the internet over and over and over again.  Same thing with my laptop that is a much newer system.  Intel Core Due and so on...

So in my mind, this is most defiantly a Windows 7 bug that needs to be fixed.

Does anyone have any other suggestions as to what to try to fix this problem?  This is extremely annoying in that I can’t even use this machine for any reliable internet usage.  Be it browsing, e-mail or downloading.  Like I said earlier, I’m shocked to see that such a basic function of Windows 7 seems to have a MAJOR bug in it and that all past versions NEVER had this problem.

I look forward to hearing from you to see if I can come up with SOMETHING to fix this problem.

Thanks for your help!

Tom.


"The more they overthink the plumbing, the easier it is to stop up the drain." Scotty - Star Trek

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-09-24T18:27:51+00:00

Hello all,

To avoid confusion and to help with troubleshooting we ask that you create your own thread in the appropriate forums below. Please be sure to supply all the previous troubleshooting done and details of the issue you are facing.

Windows 7

http://social.answers.microsoft.com/Forums/en-US/w7network/threads

Windows Vista

http://social.answers.microsoft.com/Forums/en-US/vistanetworking/threads

Windows XP

http://social.answers.microsoft.com/Forums/en-US/xpnetwork/threads

Thanks,


Keith

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

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Anonymous
2009-12-09T10:33:28+00:00

Hi,

I was mentioning Windows update optional patch in Windows 7 list called "Intel - Network - Intel(R) PRO/100 VE Network Connection", but I think it won't be relevant for you first because you are running 2003 and secondly because I SOLVED MY PROBLEM in another way...

I just removed Symantec Endpoint Security (SEP11 MR4 MP2) and all my problems disappeared.. Magic, no?

For those of you who have the same piece of software installed, try to remove it. I chose to install AVIRA (Free at http://www.free-av.com/) eventhough I believe that SEP is a better product.

Cheers and good luck if your are in a different case.

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  1. Anonymous
    2010-04-10T15:42:13+00:00

    Would you be willing to experiment on this:

    I would recommennd downloading NETMON from microsoft and running it until you get one of the events.....this may give you an idea as to what is happening. It is a packet capture software and will give you more info than the usual vanilla messages windows reports. If you post it here some of us can look at it. It would be informative if we had just the packets that pass during the event.

    I am not having the same issues and run win7,xp pro,mce, and server 2003. I can see all my network and my active directory works. One issue I get is the active directory dissapears and does not reappear until I login to the server again. It appears to be a related issue. I have run netmon and cannot find the issue ether. I'm approching it as a permissions or protocol security issue between the boxes, but I haven't had much luck finding it ether. I have narrowed it down to the DNS as well. I run my DNS without recursive bit.

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  2. Anonymous
    2010-04-12T01:30:09+00:00

    I have read through 90% of this thread and have solved my problem.

    First sign of problem: My ethernet was not getting a DHCP ip address, but my wireless card still worked. 

    Second sign: internet died while torrenting and when I do the diagnose it says something about DNS.

    Last straw: laggy in starcraft ii beta causes me to go on a 4 game losing streak, 2 of which where I dropped from the game.

    My computer:

    Q9300 over clock 7.5x400

    evga nforce 780i

    2x 8800 gts 512 in SLI

    8GB ddr2 800

    win 7 x64 ultimate

    Encore draft-n wireless card

    bunch of WD harddrives and intel SSD G2 boot drive

    1. I assigned a static IP address to my card and this worked. However the internet was hiccuping all day. So I went back to trying to figure out what was wrong with the DHCP issue, thinking they might be related.
    2. I then disabled my firewall and uninstalled my AVG free anti virus. Everything worked.
    3. Unhappy with having no firewall or antivirus, I downloaded and installed Avira free addition. Things still worked.
    4. I then disabled all non microsoft services in msconfig, and turned off most of the startup programs (except AIM, MSN, Nvidia display stuff, Razer drivers, and Internet Download Manager). 
    5. I then went into the registry and followed the steps posted by Cram12.

    To configure the EnableLinkedConnections registry value, follow these steps:

    1. Click Start, type regedit in the Start Search box, and then press ENTER.
    2. Locate and then right-click the following registry subkey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System
    3. Point to New, and then click DWORD Value.
    4. Type EnableLinkedConnections, and then press ENTER.
    5. Right-click EnableLinkedConnections, and then click Modify.
    6. In the Value data box, type 1, and then click OK.
    7. Exit Registry Editor, and then restart the computer.
    8. Next I disabled the power management for all of my cards including the wireless one I have. (network connections right click properties configure power management)
    9. I then unchecked/disabled IPv6 in the same properties window.
    10. I then RE-ENABLED my firewall.
    11. I turned off SLI.
    12. I then uninstalled SpyBot S&D, an anti spyware tool.
    13. I restarted my computer.

    Downloaded a torrent at 1.3 MB/s while talking on AIM without interruptions. Played a game of SC2 beta without any lag or being dropped like I have been for the past week.

    I don't know what actually fixed my problem and frankly I do not care. I'll probably turn SLI back on some time in the future when I am feeling brave and have forgotten the pain of this issue. I have done everything on this thread that sounded remotely sane and now it works. If it stops working for me I will follow up. Thank you everyone.

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  3. Anonymous
    2010-04-12T02:12:04+00:00

    This is a Microsoft ANSWERS forum, yet MSFT has no answers?  Moreover, this has been happening for OVER A YEAR and MSFT has no patch?  NO solution?!!  We have to jump through the hoops after paiyng for this so-called "upgrade?"

    As you can tell I am very disappointed...no DISGUSTED!  I just purchased a Dell XPS laptop 3 f*%$#! DAYS ago and it's USELESS!  My new XPS quad core i7 is slower than dial up! When I call Dell, they say to call the ISP.  When I call the ISP, they say to call MSFT.  When I call Microsoft, they say...nothing.

    In the meetings before they rolled out Windows 7 someone probably asked if it was built well for the internet and the reply was surely "Who needs to check that?  The internet 'thingy' isn't going to catch on."

    UN...BE...LIEVABLE!

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