Windows 7 Loses Internet Connection but not Network Connection.

Anonymous
2009-12-06T02:49:54+00:00

Here is some basic information:

My Machine:

Custom built Intel Pentium D Machine 3.06Ghz, 4GB Ram, 3.0TB storage.

Intel  PRO/1000 PM Network Adapter.  On-Board

Windows 7 Ultimate. (All updates applied)

All Hardware has up to date drivers all around.

Environment:

Connected to a Windows Small Business Server 2003. (Wired)

The Server has been patched for Windows Vista Integration and ran Windows Vista for over a year without issue.  I have read that to use Windows 7 you need to have all of the Vista Patches applied to the SBS 2003 server.  I have done this.

My Router:

Linksys  WRT54GSV4 with Firmware 1.06.3 (Up to date)

My Problem:

It seems my internet goes down whenever it feels like.   I do not lose network connectivity.  In other words I could be streaming an audio file or movie file from my server when I lose the internet.  It just goes away.  IT seems this is more during long downloads then anything, but has been rearing its ugly head more when just browsing.  My only solution is to go into the network adapters and disable it, then re-enable it, and then I regain internet connectivity for an undetermined amount of time.  Could be 5 minutes, could be 5 hours.  It’s never the same thing twice.

I can see what it does more when downloading a larger file.  I use a download manager so I can see the status of each file being downloaded.  (This is from many locations so it’s not just one location that’s causing this problem.  It all over the board)   While downloading, I can see the download speed fluctuate    a little and then eventually goes to zero.  I can stop and then restart the download.  It will go full speed for about 30 seconds and then drop back down to zero.   Once I go in and disable and re-enable the network adapter, and I can run full speed once again without an issue for a undertermined amount of time.

All the while this is going on; I do NOT lose connectivity to my server which I basically use as a file server and domain controller.  Once I lose my internet connection, I’ll click on a connection to the server and bring up an audio file or video file and it’s just fine.  I can stream it from the server while I still can’t browse or download anything.

This tells me that the connection itself it OK, but there is something IN the connection that connects me to the internet that is faulty.  IT kind of scares me since this could be a MAJOR flaw in an important part of Windows 7.

 Have other machines on the network.  One Laptop that has Windows 7 (Same thing happens with it), another Laptop with Windows Vista (Never Happens), and Desktop with Windows Vista (Never Happens) and a Laptop with Windows XP (Never Happens).   So the ONLY machines that are having this problem are the ones with Windows 7.

What I have done:

Tried using another brand of Network Adapter.  Same thing.  No change.

Reinstalled both Windows 7 machines.   From a clean install with no other software or AV software or ANYTHING, same thing.  The exact same thing happens from a clean install to a fully loaded system.

Tried using Generic Drivers, the exact drivers, Windows 7 drivers.  – No Change

Disabled all IPV6 in the network card. – No Change.

Rebuild the IPSTACK in case it was corrupted. – No Change

Turned off IP HELPER Service – No Change

I have turned off the Power Saving Features of my Network Card so it can not be turned off.  -  No Change.

Turned off “Receive Side Scaling” in network Adapter – No Change.

Turned off “Remote Differential Compression” – No Change.

As you can see, I have tried almost everything that has been suggested to fix this problem.

I even reinstalled Windows Vista on this machine to make sure it’s not my machine.  Once Vista is on, it works flawlessly.  Once I put Windows 7 back on the system, I am back to dropping the internet over and over and over again.  Same thing with my laptop that is a much newer system.  Intel Core Due and so on...

So in my mind, this is most defiantly a Windows 7 bug that needs to be fixed.

Does anyone have any other suggestions as to what to try to fix this problem?  This is extremely annoying in that I can’t even use this machine for any reliable internet usage.  Be it browsing, e-mail or downloading.  Like I said earlier, I’m shocked to see that such a basic function of Windows 7 seems to have a MAJOR bug in it and that all past versions NEVER had this problem.

I look forward to hearing from you to see if I can come up with SOMETHING to fix this problem.

Thanks for your help!

Tom.


"The more they overthink the plumbing, the easier it is to stop up the drain." Scotty - Star Trek

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-09-24T18:27:51+00:00

Hello all,

To avoid confusion and to help with troubleshooting we ask that you create your own thread in the appropriate forums below. Please be sure to supply all the previous troubleshooting done and details of the issue you are facing.

Windows 7

http://social.answers.microsoft.com/Forums/en-US/w7network/threads

Windows Vista

http://social.answers.microsoft.com/Forums/en-US/vistanetworking/threads

Windows XP

http://social.answers.microsoft.com/Forums/en-US/xpnetwork/threads

Thanks,


Keith

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

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Anonymous
2009-12-09T10:33:28+00:00

Hi,

I was mentioning Windows update optional patch in Windows 7 list called "Intel - Network - Intel(R) PRO/100 VE Network Connection", but I think it won't be relevant for you first because you are running 2003 and secondly because I SOLVED MY PROBLEM in another way...

I just removed Symantec Endpoint Security (SEP11 MR4 MP2) and all my problems disappeared.. Magic, no?

For those of you who have the same piece of software installed, try to remove it. I chose to install AVIRA (Free at http://www.free-av.com/) eventhough I believe that SEP is a better product.

Cheers and good luck if your are in a different case.

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  1. Anonymous
    2010-01-13T05:58:43+00:00

    Hello fellow Win7-users.

    Seems we all experienced the same /similar problem since we got Win7 for months.

    I'm using Win7 Ultimate x64 on Asus P5Q-E but exchanged it to P5Q TURBO Pro because I thought it was hardware issue. But apparently not. I lose my Internet connectivity varying 5 - 10hrs unless I reboot (what a pain). But during that state, yes, I can still actively see and share files with other local networked PC's (using Win XP).

    Network icon showed no signs of anything went wrong i.e. no yellow triangle, no red cross and above all, no error messages. Clearly there is something wrong if I can't browse or check emails (Outlook), even the currency desktop gadgets says how long since it last checked the exchange rates after loss of Internet .

    Despite all of that, during this state, Vuze is still able to receive and send data. Which makes me wonder, what protocols is Vuze using differently compared to other applications that uses the Internet. I hope this would provide some clues as when I read the thread, no one seems to have came across it yet.

    I am connected via LAN cable directly to my ISP's router/modem, Thomson Speedtouch 585v7, although it's certainly not a hardware problem, it's Win 7.

    I even used Linux Ubuntu to check for symptoms, in the end, Linux was still connected to the Internet for more than 72hrs. Hence not a hardware issue.

    If you are reading this Microsoft, please sort this Win 7 network bug out. I've seen many advertisements promoting the new OS but from our fellow experiences, it's clearly not good in terms of networking.

    Another note (although probably already mentioned somewhere in this thread), I had no problems with Win 7 RC but the final product as we know it, is a disaster. MS must have done some major changes between the 7 RC and the final product.

    Hope my post provides some insight towards the problem, may the Force be with you.

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  2. Anonymous
    2010-01-14T09:28:45+00:00

    I appear to have solved the problem!

    This weekend I'll be removing W7 and going back to Vista.  It appears that MS have finally managed to produce a secure OS, so secure in fact that it stops you connecting to the internet!

    To be brutally frank, MS's response to this is appaling.  For them to advocate turning off firewalls and anti-virus protection (on business critical PCs) and using the PC for a while to see if that fixes the problem is ludicrous.

    Such a shame as well.  The rest of W7 is very good but the bells and whistles are pointless if very basic functionality is as unreliable as this is.  All this has done is given the MS haters out there a lot more ammunition.

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  3. Anonymous
    2010-01-14T20:16:18+00:00

    Status update:

    Last night, Wednesday, I installed Microsoft's monthly updates, reinstalled AVG (Free) 9.x and rebooted (first time since the prior Friday night). Still disabled are a few services I've decided I don't need (SoundMAX, etc.) and all of the Asus system utilities.

    (I also played with overclocking for awhile and got the system up to a reliable 3.6GHz.)

    If this system runs through tomorrow as is, I will assume the problem was either in PC Tools' Spyware Doctor, one or more of the Asus programs still disabled, or one of the few services that are still disabled. I may or may not continue to look for the exact culprit.

    Next update, probably later Friday.

    Jeff

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