Windows 7 Loses Internet Connection but not Network Connection.

Anonymous
2009-12-06T02:49:54+00:00

Here is some basic information:

My Machine:

Custom built Intel Pentium D Machine 3.06Ghz, 4GB Ram, 3.0TB storage.

Intel  PRO/1000 PM Network Adapter.  On-Board

Windows 7 Ultimate. (All updates applied)

All Hardware has up to date drivers all around.

Environment:

Connected to a Windows Small Business Server 2003. (Wired)

The Server has been patched for Windows Vista Integration and ran Windows Vista for over a year without issue.  I have read that to use Windows 7 you need to have all of the Vista Patches applied to the SBS 2003 server.  I have done this.

My Router:

Linksys  WRT54GSV4 with Firmware 1.06.3 (Up to date)

My Problem:

It seems my internet goes down whenever it feels like.   I do not lose network connectivity.  In other words I could be streaming an audio file or movie file from my server when I lose the internet.  It just goes away.  IT seems this is more during long downloads then anything, but has been rearing its ugly head more when just browsing.  My only solution is to go into the network adapters and disable it, then re-enable it, and then I regain internet connectivity for an undetermined amount of time.  Could be 5 minutes, could be 5 hours.  It’s never the same thing twice.

I can see what it does more when downloading a larger file.  I use a download manager so I can see the status of each file being downloaded.  (This is from many locations so it’s not just one location that’s causing this problem.  It all over the board)   While downloading, I can see the download speed fluctuate    a little and then eventually goes to zero.  I can stop and then restart the download.  It will go full speed for about 30 seconds and then drop back down to zero.   Once I go in and disable and re-enable the network adapter, and I can run full speed once again without an issue for a undertermined amount of time.

All the while this is going on; I do NOT lose connectivity to my server which I basically use as a file server and domain controller.  Once I lose my internet connection, I’ll click on a connection to the server and bring up an audio file or video file and it’s just fine.  I can stream it from the server while I still can’t browse or download anything.

This tells me that the connection itself it OK, but there is something IN the connection that connects me to the internet that is faulty.  IT kind of scares me since this could be a MAJOR flaw in an important part of Windows 7.

 Have other machines on the network.  One Laptop that has Windows 7 (Same thing happens with it), another Laptop with Windows Vista (Never Happens), and Desktop with Windows Vista (Never Happens) and a Laptop with Windows XP (Never Happens).   So the ONLY machines that are having this problem are the ones with Windows 7.

What I have done:

Tried using another brand of Network Adapter.  Same thing.  No change.

Reinstalled both Windows 7 machines.   From a clean install with no other software or AV software or ANYTHING, same thing.  The exact same thing happens from a clean install to a fully loaded system.

Tried using Generic Drivers, the exact drivers, Windows 7 drivers.  – No Change

Disabled all IPV6 in the network card. – No Change.

Rebuild the IPSTACK in case it was corrupted. – No Change

Turned off IP HELPER Service – No Change

I have turned off the Power Saving Features of my Network Card so it can not be turned off.  -  No Change.

Turned off “Receive Side Scaling” in network Adapter – No Change.

Turned off “Remote Differential Compression” – No Change.

As you can see, I have tried almost everything that has been suggested to fix this problem.

I even reinstalled Windows Vista on this machine to make sure it’s not my machine.  Once Vista is on, it works flawlessly.  Once I put Windows 7 back on the system, I am back to dropping the internet over and over and over again.  Same thing with my laptop that is a much newer system.  Intel Core Due and so on...

So in my mind, this is most defiantly a Windows 7 bug that needs to be fixed.

Does anyone have any other suggestions as to what to try to fix this problem?  This is extremely annoying in that I can’t even use this machine for any reliable internet usage.  Be it browsing, e-mail or downloading.  Like I said earlier, I’m shocked to see that such a basic function of Windows 7 seems to have a MAJOR bug in it and that all past versions NEVER had this problem.

I look forward to hearing from you to see if I can come up with SOMETHING to fix this problem.

Thanks for your help!

Tom.


"The more they overthink the plumbing, the easier it is to stop up the drain." Scotty - Star Trek

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2010-09-24T18:27:51+00:00

Hello all,

To avoid confusion and to help with troubleshooting we ask that you create your own thread in the appropriate forums below. Please be sure to supply all the previous troubleshooting done and details of the issue you are facing.

Windows 7

http://social.answers.microsoft.com/Forums/en-US/w7network/threads

Windows Vista

http://social.answers.microsoft.com/Forums/en-US/vistanetworking/threads

Windows XP

http://social.answers.microsoft.com/Forums/en-US/xpnetwork/threads

Thanks,


Keith

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

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Anonymous
2009-12-09T10:33:28+00:00

Hi,

I was mentioning Windows update optional patch in Windows 7 list called "Intel - Network - Intel(R) PRO/100 VE Network Connection", but I think it won't be relevant for you first because you are running 2003 and secondly because I SOLVED MY PROBLEM in another way...

I just removed Symantec Endpoint Security (SEP11 MR4 MP2) and all my problems disappeared.. Magic, no?

For those of you who have the same piece of software installed, try to remove it. I chose to install AVIRA (Free at http://www.free-av.com/) eventhough I believe that SEP is a better product.

Cheers and good luck if your are in a different case.

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  1. Anonymous
    2010-07-14T19:42:58+00:00

    I encountered an issue similar to the OP's situation after installing Windows 7 Ultimate x86--loss of internet connection, but intact network connection (wireless).  At first I noticed no problems whatsoever; it wasn't until I set up uTorrent several weeks later that things began to go awry.  My internet connection would fail at seemingly random intervals, anywhere from one minute to an hour or more apart.  These issues did not affect a Macbook, and had never manifested themselves under XP or Vista, both of which had more or less perfect wireless connections under two different sets of wireless adapter/router.  Switch over to XP, the problem disappears.

    I initially investigated the issue as though uTorrent was the root cause, finding what seemed like likely culprits and settings "fixes."  None of them worked, and I set up Bittorrent instead.  For a day or two I noticed no problems, then they started up again.  I tried disabling various programs like Windows Firewall, Comodo Firewall, PeerBlock, to no avail. 

    Then I found this page, and installed the memory leak hotfix 979223.  Hotfix?  More like notfix.  After sifting through other hotfixes, I began rechecking drivers.  I had assumed the only driver that mattered would be the Netgear WNDA3100v1 adapter, which was current, and the Netgear WNDR3300 firmware, which is also current.  The onboard Realtek network adapter drivers installed by 7 were old; I updated them.  For the last two days, I have seen absolutely no connection failures at all, with heavy Torrenting.  Now, just as I go to write this, they have returned.  In five minutes, I've watched the connection fail three times.

    This is kind of totally ridiculous, no?  I've already reverted to XP after being patient with Vista and continually finding it clunky and somehow "off."  Reverting again will be gigantically funny, like letting two new cars sit in the driveway because they aren't as reliable or enjoyable as the decade-old model.  I like 7, I really do.  But this is basic functionality here, and it's basically not functioning.

    Next steps are: replace router firmware with DD.WRT and pray to Atheisma, goddess of abandoning all hope.

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  2. Anonymous
    2010-07-09T21:21:42+00:00

    Brian,

    It's been three days now since I've installed the hotfix on my Win 7 x64 machine and I haven't lost internet connectivity yet.  I had one glitch with a Winamp stream, but that could have been just a glitch on the server end.  I've been using my machine very heavily also, doing the things that would almost guaranty I'd need to reboot to re-establish my internet connection.  So far, it's been smooth sailing.  I'm looking forward to your results after applying the hotfix.  I know how you feel, just waiting for the issue to raise its ugly head again...  :)  So far though, it's working - for me anyways.  Good luck!

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  3. Anonymous
    2010-07-09T15:05:48+00:00

    +3 to the above.  We have 3 systems that are running Windows 7 x64 that are doing the same thing.  We have tried all the suggestions in this thread as well as many others with the exception of the Hotfix.  I am testing after the hotfix applicaiton, but am not too excited it will work.  We have three systems - one with Mcafee AV, one with Microsoft Security Essentials, and one with no AV.  They are all fresh loads and are up to date with MS Updages.

    Tested 32 bit Windows 7 system and have no problems whatsoever.  These systems run just fine with XP or Vista on them, we only started having this problem after updating these systems to x64 Windows 7.  Server 2003, Linux, Unix, and Mac systems all run just fine.  They are varying hardware with one being just a couple months old and another being a couple years old.  They will stay connected to the network, but will start losing packets to the internet. 

    Major Points:

    1.  Running continous ping from all the problematic systems we lose connection to the internet at different times (it is not at the same time) for a series of anywhere from 4-10 packets occurring anywhere from 10 minutes to several hours between occurrences.  Now we are also running continous pings from the same system to a server in our network as well as the default gateway which is a Netgear FVX538 Firewall.  When the internet pings drop so do pings to the firewall, but pings to other devices on the network still work without a hitch.

    2.  Replace firewall (Twice Now) just to be sure it was not the issue. 

    3.  No other systems in the office except the x64 Windows 7 systems have this problem.

    4.  The Windows x64 all do the same thing - but they do not drop at the same time.

    5.  All systems are plugged into the same 48 port switch which is connected to the firewall.  Tried swapping ports with one of the other devices not having problems.  The problem follows the device no matter which port we use.

    6.  Set manually network settings - still no change.  Did all recommendations in this thread - still no change.

    7.  32 bit Windows 7 system connected to the same line as one of the x64 boxes - no drops at all.

    Now the very interesting part:

    1.  If you connect the x64 system to the Internet router directly - no drops.

    2.  Reconnect to the firewall - drops start again.

    3.  All systems in the office connect through the firewall and only the x64 windows 7 have this problem.

    Additional Thoughts:

    There is something in the the Netgear Firewall causing this probem - BUT - we can connect the very same firewall in a different location to systems with x64 windows and have no problems with it - so it doesn't seem like it is the firewall.  At the same time it seems it is the firewall because the x64 systems can be connected to the internet router and not experience any problems - BUT - no other systems have this problem so it doesn't seem like it is the firewall.

    Please help!!!  Any thoughts appreciated.  Head is now spinning!

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