Device Drive Software not sucessfully installed -Code 39- Optiarc DVD +-RW AD 7580A ATA Device

Anonymous
2008-12-26T05:49:52+00:00

Need Help !

Recently purchased a Dell Inspiron 1525 Laptop using Vista operating system.

The DVD +-RW Device was working but has recently failed.

The Device Manager locates the Driver which is Optiarc DVD +-RW AD 7580A ATA Device

The Device Manager has a (-) marker which tells me the driver is not working.

I tried to update this driver but message received is "most recent driver already installed".

I opted to uninstall driver and restarted system.

Upon restart, system attemped to reinstall driver for my CD Rom.

I then received message " Drive device software was not sucessfully installed".

Also received message "Wndows cannot load the device for this hardware. Code 39"

At present my CD Rom device will not work.

I would appreciate anyone who has a solution to this problem.

Thank you in advance.

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2008-12-26T13:22:47+00:00

Did you recently install some new burner software? Several of the burner installs can cause error 39. You sould rightclick this link to another Answers thread about removing the "Upper Filters" and "Lower Filters"entries. You can remove those by creating the CMD file I will paste in below, created by William Keener.

  1. Carefully copy, and then paste the following three commands into Notepad:

reg export HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\ %userprofile%\desktop\CDFiltersBackup.reg

reg delete HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\ /v UpperFilters /f
reg delete HKLM\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}\ /v LowerFilters /f

  1. Save the file on your desktop as DeleteCDFilters.cmd.
  2. Right-click the DeleteCDFilters.cmd file on your desktop, and then click Run as administrator.

Note After you run this script, any programs that installed custom CD/DVD filter drivers may not be able to use your CD/DVD until your reinstall those programs. If the command script doesn't resolve the problem, you can simply restore your custom CD/DVD Filter drivers by double-clicking the CDFiltersBackup.reg that the command script exports to your desktop.

<end quote>

(Soon we will be seeing a "FixIt4Me" button from his team to do this automatically.)

Mark L. Ferguson MS-MVP

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  1. Anonymous
    2011-02-21T08:37:34+00:00

    Hi MISSUBONK,

    Glad to have helped. Very good work sorting that out.

    Rob Brown - Microsoft MVP <- profile - Windows Expert - Consumer : Bicycle - Mark Twain said it right.

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  2. Anonymous
    2011-03-31T00:08:09+00:00

    Just want to let you know this worked great for me. Thanks so much for the help.

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  3. Anonymous
    2011-04-02T17:15:27+00:00

    Great help Mark!!! I had code 32 showing but have not been able to access my DVD Cd for weeks and  was really losing patience with it NOWHERE else did any one have any answers, not even Optiarc. or Dell,, was beginning to wonder if they put a program to get me to buy a new puter inside it timed for about three years.  LOL

    YOU are the MAN!! thanks for your knowledge and help Elf_31 =-)

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  4. Anonymous
    2011-04-04T19:09:43+00:00

    Thanks Mark, it worked great for me too.

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