One Month Battery Life MS Wireless Mobile Mouse 4000

Anonymous
2010-07-26T19:06:20+00:00

I purchased this mouse a few months ago, and use it daily.  I'm very happy with the performance, but not with the battery life.

I am forced to replace the battery every month, almost to the day.

The mouse is used primarily with my desktop system, both in my web development work, and general usage.  I estimate my active use at 8 hours daily, but my systems are powered on all the time.

I have used new name brand alkaline batteries (Energizer, Duracell) and the last 2 months, Energizer Lithium batteries, with no difference.

It's impractical for me to turn the mouse on and off throughout the day.

The packaging claims up to 10 months of battery life - obviously I'm not getting anywhere near that.

I have the latest intellipoint drivers and otherwise my Win 7/64 system is up to date.

Do you have any ideas why I'm having this issue, and what I might be able to do about it?

Thanks in advance - as I said, I love the mouse, but the battery costs are eating me alive!

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2010-07-26T19:38:15+00:00

Have you tried contacting MS support about getting it exchanged/replaced? How about the place you bought it? I've had a few wireless mice, and their batteries have all lasted longer than a month, but only one has lasted as long as 10 months. I have a MS Natural Wireless Laser 6000 that they last 6 months, almost to the day. But the batteries in my Logitech V470 Bluetooth Notebook mouse last about 4 months, and it's turned off more than on.

I think you have a defective mouse, but I'm sure neither your merchant nor Microsoft would take my word for it :-)

SC Tom

Was this answer helpful?

1 person found this answer helpful.
0 comments

54 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2013-10-22T17:20:42+00:00

    I had the same problem with 2 Microsoft replacement mice.  Until you find a mouse you like better, the best thing to do is turn off the Microsoft Wireless mouse at night.  The battery lasts longer.  There is no other solution I know of.  The blue light underneath will go out.  The next day turn it on again.  It becomes a habit after you turn it off, then the next day try to move the cursor and nothing happens until you turn on the mouse.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-10-21T19:19:10+00:00

    I have the same problem with my two Microsoft Mouse !!

    I consume 6 battery each 2/3 weeks.

    I will totally abandon wireless mouse ...

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-06-13T21:37:13+00:00

    Sorry!

    The phone number and hours are correct -- but the hours are in PDT. So normal people time 8am-11pm EDT.

    800-360-7561 5am-7pm (PDT) -- so 8am-11pm EDT

    Vik

    Was this answer helpful?

    0 comments
  4. Anonymous
    2013-06-13T21:34:45+00:00

    So,

    I called Microsoft today since I got all the emails from people replying to this thread. Even though it's two-three years old...it still holds true for this mouse.

    If you want to go through the hassle of returning the item to Microsoft, they will replace it for free. The only catch is that YOU have to pay for the shipping to them. Then it takes about 7 business days from receipt to get it back total (including time in the mail back from MS).

    This is the phone number and their hours:

    800-360-7561 5am-7pm

    They are actually very nice on the phone. I spoke with a young woman named Kate. She said she would expedite it if I wanted to send it back to them for a free replacement. Can I do without a wireless mouse for a week? Yes. Two weeks? Yes. So I'm just wondering if 5 bucks is worth the shipping to Microsoft. I don't have my receipt or packaging. It seems like they are well aware of the issue and are willing to give refunds as well if you have the receipt and cost of shipping to them (instead of the cost of replacement).

    So there are options. I asked if they would mail me one and for them to have a c/c on file so if they don't get the one I currently own back and she kindly said no. She was very nice to speak with though. I thought I would get an earful. She was understanding and I would probably get the new mouse in a week if I wanted to mail it out (PLUS A FREE BATTERY IF IT COMES WITH IT!). Haha.

    Good Luck,

    Vik

    Was this answer helpful?

    0 comments