One Month Battery Life MS Wireless Mobile Mouse 4000

Anonymous
2010-07-26T19:06:20+00:00

I purchased this mouse a few months ago, and use it daily.  I'm very happy with the performance, but not with the battery life.

I am forced to replace the battery every month, almost to the day.

The mouse is used primarily with my desktop system, both in my web development work, and general usage.  I estimate my active use at 8 hours daily, but my systems are powered on all the time.

I have used new name brand alkaline batteries (Energizer, Duracell) and the last 2 months, Energizer Lithium batteries, with no difference.

It's impractical for me to turn the mouse on and off throughout the day.

The packaging claims up to 10 months of battery life - obviously I'm not getting anywhere near that.

I have the latest intellipoint drivers and otherwise my Win 7/64 system is up to date.

Do you have any ideas why I'm having this issue, and what I might be able to do about it?

Thanks in advance - as I said, I love the mouse, but the battery costs are eating me alive!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2010-07-26T19:38:15+00:00

Have you tried contacting MS support about getting it exchanged/replaced? How about the place you bought it? I've had a few wireless mice, and their batteries have all lasted longer than a month, but only one has lasted as long as 10 months. I have a MS Natural Wireless Laser 6000 that they last 6 months, almost to the day. But the batteries in my Logitech V470 Bluetooth Notebook mouse last about 4 months, and it's turned off more than on.

I think you have a defective mouse, but I'm sure neither your merchant nor Microsoft would take my word for it :-)

SC Tom

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  1. Anonymous
    2013-11-05T21:48:27+00:00

    I have the same problem with my two Microsoft Mouse !!

    I consume 6 battery each 2/3 weeks.

    I will totally abandon wireless mouse ...

    Hello all!

    I finally called Microsoft again today, November 5th, 2013. They have discontinued the Microsoft Mobile Mouse 4000! I gave them my PID number and the gentleman said that they would send me a replacement free of charge and that I WOULD NOT have to send my old one back! He said I should get it within 14 business days! Here's the email confirmation (I X'd out personal info)

    Thank you for your Microsoft order.  We have received your order.

    Below is a summary of your order. 

    Your Order Number: X

    Order Date: 11/05/2013

    Sold to:

    X

    Ship to:

    X

    Item(s) ordered.

    Description: WRLS MOBILE MSE 4000 MAC/WIN USB EN

    Qty:         1

    Price:       $0.00

    Ext. Price:  $0.00

    As you can see -- no charge and my father got another one too because his mouse went bad as well. His wouldn't even work anymore. The leads were shot I think. With mine, it sucked the CELL out of DuraCELL. haha. I'm glad they're addressing the issue...2 years later. Sounds about right for Microsoft.

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  2. Anonymous
    2013-10-30T15:10:37+00:00

    Well, after years of buying batteries weekly for this mouse, because I really did like it.. I bit the bullet and bought a different brand. Hard to get used to but I now like this mouse much better. It's a month old and holds 2 aaa batteries. Still haven't changed them yet. Note: this new mouse also has an on off switch, and I've never turned it off.

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  3. Anonymous
    2013-10-29T13:12:52+00:00

    I called Microsoft Technical Support about the short battery life and received two replacement mice on different occasions.  I also told them I planned to buy rechargeable batteries because the replacements had the same problem.  The technician told me rechargeable batteries were not supposed to be used in the mouse. 

    Now I turn off my battery each night and on again in the morning.  I buy batteries in the 10 or 12 pack.

    Look on the internet for Microsoft Technical Support. telephone number.  If you kept your sales receipt or paid for the mouse by credit card, they will send a replacement.; there is a 3 year warranty on the MS Mobile 4000 mouse.  Even if you don't have the sales receipt. it is worth a try to get a replacement mouse.

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  4. Anonymous
    2013-10-29T11:11:51+00:00

    We are in Italy and we have two of these MS Mobile 4000s. My son's mouse battery life is a few months at minimum, without ever switching the mouse off. My wife's mouse battery life is a few days at most, even switching it off every day. Same mouse, same operating system, different computers.

    I have looked at the settings for each of them (even in system bios) and can't see any difference. Maybe the difference, if there is one, is in the registry settings but I haven't had time to look. Otherwise there are a lot of faulty MS mice on sale around the world.

    Poorly done, Microsoft.

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