One Month Battery Life MS Wireless Mobile Mouse 4000

Anonymous
2010-07-26T19:06:20+00:00

I purchased this mouse a few months ago, and use it daily.  I'm very happy with the performance, but not with the battery life.

I am forced to replace the battery every month, almost to the day.

The mouse is used primarily with my desktop system, both in my web development work, and general usage.  I estimate my active use at 8 hours daily, but my systems are powered on all the time.

I have used new name brand alkaline batteries (Energizer, Duracell) and the last 2 months, Energizer Lithium batteries, with no difference.

It's impractical for me to turn the mouse on and off throughout the day.

The packaging claims up to 10 months of battery life - obviously I'm not getting anywhere near that.

I have the latest intellipoint drivers and otherwise my Win 7/64 system is up to date.

Do you have any ideas why I'm having this issue, and what I might be able to do about it?

Thanks in advance - as I said, I love the mouse, but the battery costs are eating me alive!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2010-07-26T19:38:15+00:00

Have you tried contacting MS support about getting it exchanged/replaced? How about the place you bought it? I've had a few wireless mice, and their batteries have all lasted longer than a month, but only one has lasted as long as 10 months. I have a MS Natural Wireless Laser 6000 that they last 6 months, almost to the day. But the batteries in my Logitech V470 Bluetooth Notebook mouse last about 4 months, and it's turned off more than on.

I think you have a defective mouse, but I'm sure neither your merchant nor Microsoft would take my word for it :-)

SC Tom

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  1. Anonymous
    2014-01-30T16:58:51+00:00

    I called Microsoft Technical Support about the short battery life and received two replacement mice on different occasions.  I also told them I planned to buy rechargeable batteries because the replacements had the same problem.  The technician told me rechargeable batteries were not supposed to be used in the mouse. 

    Now I turn off my battery each night and on again in the morning.  I buy batteries in the 10 or 12 pack.

    Look on the internet for Microsoft Technical Support. telephone number.  If you kept your sales receipt or paid for the mouse by credit card, they will send a replacement.; there is a 3 year warranty on the MS Mobile 4000 mouse.  Even if you don't have the sales receipt. it is worth a try to get a replacement mouse. 

    I don't believe another Microsoft Wireless Mouse 4000 will solve the problem but the battery life may be longer.  If you turn off the mouse at night, the battery lasts longer.  Just try for a few days; turning of the mouse becomes a habit.

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  2. Anonymous
    2014-01-29T18:48:17+00:00

    I got a Microsoft Wireless Mouse 4000 in mid-2013 and the battery would last 2-3 months. It seems to be getting worse as time goes. The last battery change lasted only 1 week. 

    I really like Microsoft hardware but I`m seriously disappointed with this product.

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  3. Anonymous
    2013-11-17T20:35:54+00:00

    Sorry for the late reply! I signed up for the updates to go to my inbox if anyone replies and I totally forgot. 

    So my situation has been resolved. I have two of the MS Wireless Mobile Mouse 4000's and I received three replacements from MS. One was for me and my Father received 2 by accident in the mail. He's going to call MS to let them know. Knowing MS, they'll probably just let him keep it. So now he has TWO mice and I have TWO mice. I'm hoping the new one can hold the Duracell battery for a long time. I'm pretty sure it's just hit or miss. What's odd is that the font is different for the logo "Microsoft" on top of the new mice I got versus the older ones. Maybe they DID do improvements on this mouse.

    I absolutely love this mouse and would never change. Regardless of battery life. Now I have one to keep in my "to go" backpack when I'm traveling and keep one at home so it doesn't get damaged. I'll keep the new one at home obviously. I'm glad they give Duracell as the battery brand and not some random battery that's made in China with a generic name!

    For once, I am pleased with Microsoft. They didn't ask anything over the phone except for the PID (Product Identification Number) and then they asked for shipping address. They don't want the old ones back. The gentleman I spoke with said they have DC'd this mouse. I'm glad I got my replacement in the graphite black like I originally had. My Dad got 2 shipments of the black ones as well. That's awesome.

    I will keep people posted on the NEW mouse that I am now using. I have to remember to type the PID into a Notepad text file for future reference because it wears off when using the mouse on the recliner.

    Thanks for listening/reading.

    VR

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  4. Anonymous
    2013-11-05T21:51:56+00:00

    What's your battery life like now? Are they different in both mice? It would be interesting to test that out somehow for a week and see how they perform. Not all mice (especially MS 4000) are alike as we all know. It seems Logitech has the best accessories to computers. MS should stick to software.

    -Vik

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