Monitor won't wake up when coming back from sleep (Windows 7)

Anonymous
2010-01-03T18:44:27+00:00

I recently upgraded my Dell Dimension desktop to Windows 7. In order to do so, I had to install a new grapchis card (NVIDIA GeForce).

I set the PC to sleep after a period of time. When I go to move the mouse and wake the computer back up, the PC itself seems to respond, but the monitor never comes back from sleep. I have no choice but to reboot to get the monitor back.

Any suggestions?

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2011-07-11T00:39:26+00:00

A Universal fix would be ideal but - ASUS appears in 14 out of the 16 pages in this thread!!! Not saying everybody having this problem has an ASUS motherboard but if they do, and it seems a high percentage of people do, then they need todisable the PLL Overvoltage in their BIOS!!

IT ACTUALLY WORKS! Not just a workaround, my Computer AND Monitor now both wake from sleep by simply moving the mouse!

Also, obviously only people who have this problem are going to come here. If this is a wide-spread Windows 7 problem, then what about all the complaints large companies like HP Compaq and DELL etc would receive when their customers have the same problem? If they received many complaints and being that  they have a much bigger voice than us they would simply demand Microsoft fix it. I also have a TOSHIBA laptop running windows 7 and it sleeps and wakes just fine.

So if anybody who has friends or family who own a 2011 Dell, Acer or HP etc that came out brand new, factory loaded with Windows 7  please ask them if they have this issue or not. (These companies may have had this problem initially but I would imagine it would be fixed by now??!!)

A lot of people who have this problem also seem to have a separate Video Card (I have a Sapphire Radeon HD 6870 which of course the monitor is connected to) Do any people who are using integrated graphics also have this problem such as people with an H67 mobo?

I am curious as to what percentage of Windows 7 users have this problem. We may find we are in the 1% bracket and 99% of Windows 7 users don't have this problem. It may just be incompatibility of Windows 7  with either our hardware or settings.

In my case disabling PLL Overvoltage works! :-)

Was this answer helpful?

0 comments

193 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2010-06-29T14:29:11+00:00

    To rule out the monitors themselves, I use the same monitors on my XP laptop and I have never had a problem waking the CPU up from sleep or waking just the monitors up from power save.

    I believe it is definitely a Windows 7 problem.  However, since it appears to be random and only happens about 50% of the time, it is very difficult to reproduce consistently enough to get MS's attention.

    The system hung again this morning after it was asleep over night. Symptoms: Tapped on the mouse.  System CPU front panel lights went from orange (sleeping) to white (awake). Monitor power light went from orange blinking (power save mode) to steady white (on and connected to the computer).  The screen is completely dark.  No cursor.  The only way to recover is to power down the CPU and restart.  On restart it booted into SAFE mode.  I checked all of the disks - got lucky - no errors. I restarted normally and got an error saying the the computer shutdown abnormally and would I like to see if MS has a solution.  I said yes and no results were returned.

    I then checked the System log and found the following:

    The last two messages in the system log prior to attempting to wake the CPU were:

    WARNING: 12:12:14AM - DNS Client Events Event ID 1014 - Name resolution for the name isatap.hsd1.co.comcast.net timed out after none of the configured DNS servers responded.

    Information: 12:12:34 AM - Service Control Manager Event ID 7036 - The Microsoft Software Shadow Copy Provider service entered the stopped state.

    The first two log entries after I attempted to wake up the CPU were:

    Information: 7:24:14 AM - Kernel General ID 1 - The system time has changed to ‎2010‎-‎06‎-‎29T13:24:14.500000000Z from ‎2010‎-‎06‎-‎29T06:13:15.912372600Z.

    Warning: 7:24:21 AM - BTHUSB ID 3 - A command sent to the adapter has timed out. The adapter did not respond.

    I have no idea if these are related to the problem or not.

    Don

    Was this answer helpful?

    0 comments
  2. Anonymous
    2010-07-16T16:44:03+00:00

    Just another 2p from me, my faulty machine has an ATI Radeon X800 I think, old AGP model.

    Also sometimes if I RDP into the machine I can wake the monitor up, no idea how this works, but I have RDPd in from my laptop.

    I've just realised my laptop (win7) also does it, if I close the laptop (so screen is off), then plug the power supply into it, then open screen, I have the exact same dead screen problem. Only way to solve it is power cycle :(

    Was this answer helpful?

    0 comments
  3. Anonymous
    2010-07-23T12:59:58+00:00

    Hi Russ,

    Thank you for your post.

    I suggest editing the Power Options > Advanced Settings to see if it may resolve the issue.

    Chris

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2010-07-23T15:08:08+00:00

    Pardon me for bring so cynical , but after 7 months of posts re this issue I would think a MS Support Engineer could come up with something better than to edit the Power settings, or at least not post at all. That answer might have been appropriate back in January.

    I am willing to bet that Russ has changed those settings so many times he could do it blindfolded with both hands tied behind his back.

    Here is what we know:

    1. It is sometimes intermittent, sometimes not.
    2. It does it with XP, Vista, & W7. It is probably most noticed on W7 because it is more apparent/useful/noticed/whatever and fewer people even tried standby with XP.
    3. It does it with MANY different H/W configurations.
    4. It has been VERIFIED to be caused by memory errors. I personally solved mine by replacing memory. The issue is there may be something else in the system that causes an error in memory when going into or out of sleep that is not associated with actual defective memory. Lack of a UPS on the computer and bad power from the utility is one "something else".
    5. What is needed from "support engineers", who KNOW the hardware and software of these systems, are ideas on things to check/test/change that might lead to a solution.

    I am an engineer. I realize that without touching/seeing the system anything is a guess. I repair computers. I am, however, not intimate with the hardware/firmware/software as I once was. Back then I solved difficult issues in Europe from my desk in the US.

    There are people with this kind of visibility. Apparently, they don't read these forums.

    Was this answer helpful?

    0 comments