Monitor won't wake up when coming back from sleep (Windows 7)

Anonymous
2010-01-03T18:44:27+00:00

I recently upgraded my Dell Dimension desktop to Windows 7. In order to do so, I had to install a new grapchis card (NVIDIA GeForce).

I set the PC to sleep after a period of time. When I go to move the mouse and wake the computer back up, the PC itself seems to respond, but the monitor never comes back from sleep. I have no choice but to reboot to get the monitor back.

Any suggestions?

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2011-07-11T00:39:26+00:00

A Universal fix would be ideal but - ASUS appears in 14 out of the 16 pages in this thread!!! Not saying everybody having this problem has an ASUS motherboard but if they do, and it seems a high percentage of people do, then they need todisable the PLL Overvoltage in their BIOS!!

IT ACTUALLY WORKS! Not just a workaround, my Computer AND Monitor now both wake from sleep by simply moving the mouse!

Also, obviously only people who have this problem are going to come here. If this is a wide-spread Windows 7 problem, then what about all the complaints large companies like HP Compaq and DELL etc would receive when their customers have the same problem? If they received many complaints and being that  they have a much bigger voice than us they would simply demand Microsoft fix it. I also have a TOSHIBA laptop running windows 7 and it sleeps and wakes just fine.

So if anybody who has friends or family who own a 2011 Dell, Acer or HP etc that came out brand new, factory loaded with Windows 7  please ask them if they have this issue or not. (These companies may have had this problem initially but I would imagine it would be fixed by now??!!)

A lot of people who have this problem also seem to have a separate Video Card (I have a Sapphire Radeon HD 6870 which of course the monitor is connected to) Do any people who are using integrated graphics also have this problem such as people with an H67 mobo?

I am curious as to what percentage of Windows 7 users have this problem. We may find we are in the 1% bracket and 99% of Windows 7 users don't have this problem. It may just be incompatibility of Windows 7  with either our hardware or settings.

In my case disabling PLL Overvoltage works! :-)

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  1. Anonymous
    2011-07-23T19:47:24+00:00

    I have an ASUS A8n-SLI delux and i was having the same issue. Turning on "repost video on S3 resume" inside the BIOS seems to have fixed the problem. Thanks to this post for pointing me in the right direction.

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  2. Anonymous
    2011-07-19T20:59:56+00:00

    Dell Optiplex 990 with Radeon HD6450. Same problem.

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  3. Anonymous
    2011-07-11T16:38:26+00:00

    In a previous post I said I had tried everything to solve the sleep problem. I guess I tried everything -1. Thanks for this advice it fixed my problem. It's such a pleasure to not leave my PC on 24 hours a day.

    Thanks again.

    MS Windows 7 Pro

    Intel Core i7 2600K

    16.0GB DDR3

    ASUSTeK Computer INC. P8P67 PRO

    LG Flatron W2442 (1920x1080@60Hz)

    BenQ E2420HD (1920x1080@60Hz)

    NVIDIA GeForce GTX 460

    625GB Western Digital WDC WD6402AAEX-00Z3A0 (SATA)

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  4. Anonymous
    2011-07-10T16:16:31+00:00

    Hi all, I have now read ALL posts on this thread! For anyone else who has, you'll see an amazing range of theories as to cause and proposed solutions. I believe for most of us posters, it IS fundamentally a Windows 7 problem (I'll justify my position on that in a moment). If you want to skip straight to “PROPOSED WORKAROUND”, skip down a couple of paragraphs.

    I have worked as a Hardware Engineer, Software Engineer, and Firmware Engineer. If I had the time (and felt like doing Microsoft's debugging work for free), I would dig deep into this issue to positively identify the main root Windows 7 cause and fix for this, but, short of that, I propose a nearly “painless” workaround that can at least help us avoid having to reboot the PC to wake up the monitor.

    One of the posters mentioned remotely logging in and discovering that the PC was running fine, but somehow the monitor DIDN'T appear in the list. He then launched the Hardware Discovery Wizard and behold, at that point W7 discovered and ran with the monitor properly (per that session). [Very clever doing remote login to confirm that the PC was awake and running, and then launching Hardware Discovery to force re-discovery and function of the monitor!].

    PROPOSED WORKAROUND

    Suppose we configure a Hot Key to the Hardware Discovery Wizard (e.g. “Ctrl”+”Alt”+”m” for “monitor wake”), or perhaps other process or execution of a batch file that will trigger discovery of the monitor. That way, when the problem rares its ugly head and you are running BLIND, you can hit a magic key sequence to restore monitor operation. (Assigning a hot key to a program short cut is fairly easy to do; plenty of help on that online).


    For those of us used to macro recorder programs, we could program a hot key to do a sequence, such as “Launch Hardware Discovery” plus other keys necessary to actually make it run further (such as automatically clicking OK buttons, Next, closing the Hardware Discovery program, etc.).

    As an aside, I'm wondering if there might be more clues in event logs that would definitively show how / why W7 has “forgotten” about the monitor.

    Back to my particular case...

    I have a Fit-pc2 (which BTW has memory chips SOLDERED to the MB; no RAM change outs possible!), and also Magic Jack. I was originally running Windows XP, and never had the “Stuck in sleep monitor” problem. HOWEVER, Magic Jack does muck with power saving / sleep modes. In fact, was never able to get any kind of sleep hibernate to work with MJ before under XP. There's all kinds of writeup online re: how MJ defeats power saving modes to keep the MJ running at all times, IN SPITE OF earth-kind / money-saving power saving modes the user may want to utilize (that MJ issue a whole can of worms in itself).

    After running XP for about four years, my SSD (solid state hard drive) crashed hard, so when I set about recovering my system, I “upgraded” to Windows 7 (I had reached a comfort level with XP, but didn't want to go through the 200+ Windows updates again). So the point here is that ALL OF MY HARDWARE stayed the same, EXCEPT for my new SSD, which I do NOT believe would have anything to do with the monitor / sleep problem.

    Only after I recovered my PC, up and running with W7 for about a month--and after some number of “stealth” automatic W7 upgrades—did I start having this intermittent problem (even now, it doesn't fail all the time—just sometimes).

    As for the “stealth” W7 upgrades, I've been tangling with W7 changing the upgrade mode to FULLY AUTOMATIC, even though I had set it before to download but NOT INSTALL until I agreed to it. That's a whole other (though possibly related) annoying issue, where W7 downloads, the sets up for automatic reboot, whether I'm near the PC or not! (On a couple of occasions I've caught it and averted automatic reboot, thus saving my work). I know, that might be considered whole other problem (a bug in my book) but I am mindful of the idea another poster had that W7 may be doing automatic updates that introduce and/or re-introduce the sleepy monitor bug at hand.

    Okay, there's my story, and my proposed quick workaround. If anyone finds a nicer universal “monitor wakeup” workaround—before MS gets around to fixing it--via Hot Key / macro (or something better?) please share it.

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