Monitor won't wake up when coming back from sleep (Windows 7)

Anonymous
2010-01-03T18:44:27+00:00

I recently upgraded my Dell Dimension desktop to Windows 7. In order to do so, I had to install a new grapchis card (NVIDIA GeForce).

I set the PC to sleep after a period of time. When I go to move the mouse and wake the computer back up, the PC itself seems to respond, but the monitor never comes back from sleep. I have no choice but to reboot to get the monitor back.

Any suggestions?

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2011-07-11T00:39:26+00:00

A Universal fix would be ideal but - ASUS appears in 14 out of the 16 pages in this thread!!! Not saying everybody having this problem has an ASUS motherboard but if they do, and it seems a high percentage of people do, then they need todisable the PLL Overvoltage in their BIOS!!

IT ACTUALLY WORKS! Not just a workaround, my Computer AND Monitor now both wake from sleep by simply moving the mouse!

Also, obviously only people who have this problem are going to come here. If this is a wide-spread Windows 7 problem, then what about all the complaints large companies like HP Compaq and DELL etc would receive when their customers have the same problem? If they received many complaints and being that  they have a much bigger voice than us they would simply demand Microsoft fix it. I also have a TOSHIBA laptop running windows 7 and it sleeps and wakes just fine.

So if anybody who has friends or family who own a 2011 Dell, Acer or HP etc that came out brand new, factory loaded with Windows 7  please ask them if they have this issue or not. (These companies may have had this problem initially but I would imagine it would be fixed by now??!!)

A lot of people who have this problem also seem to have a separate Video Card (I have a Sapphire Radeon HD 6870 which of course the monitor is connected to) Do any people who are using integrated graphics also have this problem such as people with an H67 mobo?

I am curious as to what percentage of Windows 7 users have this problem. We may find we are in the 1% bracket and 99% of Windows 7 users don't have this problem. It may just be incompatibility of Windows 7  with either our hardware or settings.

In my case disabling PLL Overvoltage works! :-)

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  1. Anonymous
    2010-01-17T20:22:48+00:00

    Shawn, Shekhar; I'm having the same problem as Deadbolt but with a different Dell. It's a new Studio XPS 8000 with a clean (OEM) install of Windows 7. The display adaptor is a GeForce GT 220. Everything is up to date via Windows Update. The computer wakes up fine (I can even resume playing music) but the monitor remains asleep. I can't tell if it's the monitor that's the problem or the video card. The monitor is an LG Flatron.

    Cheers

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  2. Anonymous
    2010-01-05T00:22:38+00:00

    Neither suggestion worked. The system will still not wake up the monitor. The PC itself is waking up, just the monitor which isn't.

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  3. Anonymous
    2010-01-04T17:32:06+00:00

    Hi Deadbolt31313 ,Thanks for posting on Microsoft Answers!Shawn thanks for your inputs. Deadbolt31313 in addition to Shawn's advice I would also recommend you to enable this Display Adapter to wake the PC after sleep.

    Follow the steps below:

    Check if allow this device to wake the computer is checked in Device Manager.

    1. Click Start, type Device manager in the Start search box and hit Enter.
    2. Select keyboard, it will display your keyboard, right click and select ‘Properties’.
    3. Select the ‘Power management’ tab.
    4. Check the “Allow this device to wake the computer” check box.
    5. Repeat these steps for Mouse and Network adapters as well.

    Hope it helps.

    Thanks and Regards:

    Shekhar S - Microsoft Support. Visit our **Microsoft Answers Feedback Forum** and let us know what you think.

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  4. Anonymous
    2010-01-04T16:24:30+00:00

    Hi Deadbolt31313,

    Thanks for posting. What display device are you using from Nvidia? Have you updated to the latest driver? Below is a link to the Nvidia site where you can update your display drivers. Please update these and let us know if you still have the same issue.

    http://www.nvidia.com/Download/index.aspx?lang=en-us

    Shawn - Support Engineer - MCP, MCDST

    Microsoft Answers Support Engineer

    Visit our Microsoft Answers Feedback Forum and let us know what you think

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