Service TrustedInstaller.EXE permanently active taking up to 50% CPU resources

On Tue, 3 Jun 2014 16:45:34 +0000, Loupcoeur wrote:

Also, I was receiving phone calls from foreign strangers claiming to be the "Microsoft Technical Company". How they got my phone number

They dial phone numbers at random. That's how they got yours.

and knew that my "computer is having problems"

They didn't know that. They say that to everyone they call.

makes me extremely uncomfortable, on top of the fact that their instructions seemed more likely to get them into my computer, as opposed to helping the actual problem. 

Yep! It is a scam, and  with various names and phone numbers, one that
has become very common lately. See
http://www.troyhunt.com/2012/08/virus-scams-social-engineering-victims.html
and
http://www.howtogeek.com/176605/tell-your-relatives-no-microsoft-wont-call-you-about-your-computer/
and
http://www.howtogeek.com/180514/the-%e2%80%9ctech-support%e2%80%9d-scammers-called-htg-so-we-had-fun-with-them/

Besides their getting money from you for doing nothing of any value,
if you let them into your computer, who knows what they did there or
what confidential information they stole.

So if you did, I highly recommend that you do both of the following
immediately:

1. Do a clean reinstallation of Windows.
2. Change all of your passwords, especially any for banks or other
   financial sites.

I've had the same problem for a few weeks now. Also, I was receiving phone calls from foreign strangers claiming to be the "Microsoft Technical Company". How they got my phone number and knew that my "computer is having problems" makes me extremely uncomfortable, on top of the fact that their instructions seemed more likely to get them into my computer, as opposed to helping the actual problem...

It's a scam! See...

     I received a Phone Call From Someone claiming I have a Virus

     http://answers.microsoft.com/thread/4489f388-d6de-416d-9158-0079764bb001

Related:

     'Microsoft Support' calls - now with ransomware! (02 Oct-13)

     http://isc.sans.edu/diary/%22microsoft+support%22+calls+-+now+with+ransomware/16703

     When fake malware phones - Malware Protection Center blog

     http://blogs.technet.com/b/mmpc/archive/2013/03/06/when-fake-malware-phones.aspx

     What to do if you think you have been a victim of a scam

     http://www.microsoft.com/security/online-privacy/phishing-scams.aspx#Victim

More...

HOW TO combat tech support phone scams

http://blogs.msdn.com/b/securitytipstalk/archive/2013/05/23/how-to-combat-tech-support-phone-scams.aspx

HOW TO Avoid Phone Scams & Other Cybercriminal Tech Support Scams

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

HOW TO Avoid [phone & email] scams that use the Microsoft name fraudulently

http://www.microsoft.com/security/online-privacy/msname.aspx

What is a Microsoft [Gold] Certified Partner?

http://securitygarden.blogspot.com/2011/09/microsoft-removes-gold-certified.html

Thank you. Looks like Uninstalling Citrix Zen Receiver fixed it for me.

My problem was not as bad as M Herbst's but it was irritating.  I followed your directions Shinmila H and it worked great.  Now when I boot up I can use my machine right away.  Only problem is now I don't know how to install updates.  Can you help me out?

Thanks!