Insufficient memory or disk space, cannot display the requested font; Outlook fonts garbled

Anonymous
2009-07-06T18:36:45+00:00

After I've been using Word and Outlook for a while, I receive the following message: there is insufficient memory or disk space. Word cannot display the requested font. Once I get this error message, my fonts are garbled in both Word and Outlook.

I am running Windows Vista 64-bit Home Premium, with Office 2007. I have 4 GB RAM, with settings set on automatic (Windows detects).

I am not a power user. I have Googled and searched Microsoft help, to no avail.

My brand new computer is becoming almost unusable! Please help.

Windows for home | Previous Windows versions | Performance and system failures

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Anonymous
2009-07-07T03:24:20+00:00

kimlife,

Thank you for visiting the Microsoft Answers community forum.

There are a couple of things that can cause this.  One is a corrupted normal.dot template, one is a corrupted printer driver, and the other would be some sort of third part add in.  So let's start witht he simplest to try and that is replacing the normal.dot template.

Click on Start, go to Search, and in the Search box type normal.dot.  There should be a search option that you can check for 'search hidden files', make sure that is checked.  If it does not find it, try searching for *.dot.  It may be hard to find because it is a hidden file.  You may have to go into folder options and be sure "show hidden files" is checked.  Whenever you find normal.dot, rename it old.dot and restart your computer.  Open Word and it will create a new normal.dot template, which is what Word uses as a default blank document.

If that does not work, read this article about a third party add in that can cause this issue:

http://support.microsoft.com/kb/906899

Let us know how that works out and if you need additional help.

Thank you,

Gloria

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2014-02-06T13:03:34+00:00

    hi,i cannot find the normal.dot even when i un_check the hide hidden files combo

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  2. Anonymous
    2013-10-24T07:11:47+00:00

    After trying various suggestions to no avail, I rebooted the laptop and that fixed it.

    I had this problem with Microsoft Word 2010.  Simply reopening Word fixed the problem - a reboot guarantees that you closed the application first.

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  3. Anonymous
    2013-10-11T10:43:35+00:00

    This worked for me!  Just a few nuances in my case:

    1. 'winword.exe' process would not exit even though it was not showing as an active application or in the taskbar - so I had to close via Task Manager
    2. The template was named 'normal.dotm'

    Thanks for the help :)

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  4. Anonymous
    2013-07-27T17:38:37+00:00

    hello.ihad this error and i installed many fonts  and the error fixed.(my fonts was persian fonts)

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