Hi All: I sincerely apologize if my specific problem has been solved already. As the title indicates, when I open Orb -> Devices and printers it always shows up empty. I have tried every bluetooth related post including upgrading drivers, verifying the BT services (both) are running, the suggestion to use the IE8 registry cmd script etc. Virtually all the posts were point at BT, so I disabled, uninstalled all drivers, re-enabled it, re-installed, etc. At each step I tried the Devices and Printers with the same results. Adding some details: My printers installed works prefectly My scanner installed and works perfectly 2 Phones with BT installed work perfectly including :make a call, transfer files (both ways), listen to/control music player, internet browsing via BT modem As with Devices and Printers, the Devices and Printers -> Bluetooth Devices is also empty (even while using BT successfully) This is my 4th W7HP install but my first with BT. The others have no issues in this area at all This is a brand new Asus 1201N, BT built-in, all drivers were pre-installed, Broadcom BT model, 2GB, 25GB HD, Atom 330. Drivers and Printers was empty from the first point at which the OS was configured after first power up. All of my machines have a C: for the OS and a separate D: partition labeled USERDATA. Never had a problem with this under Vista or W7. Very convenient for restoring (see below). I AM PULLING MY HAIR OUT looking for a solution to no avail. I use Paragon Disk Backup so I don't mind hacking my registry or other configs and am brave enough (fool hardy?) to try just about any suggestions since I can always do a full restore of the OS Partition. Truly appreciate any feedback. Please, no "check your BT services". Been there, done that. Regards, Jeff

With my laptop, I have to have the Wifi turned on to avoid this problem. For some reason, the Bluetooth service will not run if the wifi radio is turned off. So to have the bluetooth service on, I have to have the wifi on, which sometimes presents other problems when you are on a wired network. I tried to get Microsoft to give me the Bluetooth quickfix they describe in the tech bulletin ( http://support.microsoft.com/kb/2486635 ,) but after Eleven (11) calls to support, and explaining the problem Eleven (11) times to different agents who all said "I will have to get you to a different group" and then either getting transferred to the same group or getting cut off or left on hold for 20 minutes or more, I gave up trying. To answer the previous question: that's all well and good, but what if we don't want the Bluetooth service to be running? There's always the company named after the fruit. This is a perfect example of why fruit might be a better, simpler and more elegant choice. How much time do I waste daily/weekly/monthly trying to get around Microsoft problems and issues vs how much more I would pay for the hardware and software? In the long run, how much more productive work I would have done? It's also quite telling that the post above marked "answer" has not been marked "helpful" by anyone.

that's all well and good, but what if we don't want the Bluetooth service to be running?

Hi cfg-mgt, This thread is too old. Please create a new thread stating to avoid confusion as there are many different posters in this thread & it will be easy for the community users to assist you.

'Devices and Printers' is blank, hangs, empty

Anonymous

Hi All:

I sincerely apologize if my specific problem has been solved already. As the title indicates, when I open Orb -> Devices and printers it always shows up empty. I have tried every bluetooth related post including upgrading drivers, verifying the BT services (both) are running, the suggestion to use the IE8 registry cmd script etc. Virtually all the posts were point at BT, so I disabled, uninstalled all drivers, re-enabled it, re-installed, etc. At each step I tried the Devices and Printers with the same results.

Adding some details:

My printers installed works prefectly
My scanner installed and works perfectly
2 Phones with BT installed work perfectly including :make a call, transfer files (both ways), listen to/control music player, internet browsing via BT modem
As with Devices and Printers, the Devices and Printers -> Bluetooth Devices is also empty (even while using BT successfully)
This is my 4th W7HP install but my first with BT. The others have no issues in this area at all
This is a brand new Asus 1201N, BT built-in, all drivers were pre-installed, Broadcom BT model, 2GB, 25GB HD, Atom 330.
Drivers and Printers was empty from the first point at which the OS was configured after first power up.
All of my machines have a C: for the OS and a separate D: partition labeled USERDATA. Never had a problem with this under Vista or W7. Very convenient for restoring (see below).

I AM PULLING MY HAIR OUT looking for a solution to no avail. I use Paragon Disk Backup so I don't mind hacking my registry or other configs and am brave enough (fool hardy?) to try just about any suggestions since I can always do a full restore of the OS Partition.

Truly appreciate any feedback. Please, no "check your BT services". Been there, done that.

Regards,

Jeff

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

***** FIXED ********

I finally stumbled upon this thread:

http://social.answers.microsoft.com/Forums/en-US/w7hardware/thread/8d873bb6-4fd3-49ae-9ee2-1509d87ed9ab/

and ran the System File Checke r. It found and fixed problems. I have no idea what the log means, but...

My Devices and Printers is now fully populated.

Regards,

Jeff

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Answer accepted by question author

Anonymous

I just tried this and this FIX works ..

Click Start button, type "services" into the search program and files box. This brings up a list in the menu, select Services. This should open a list of local services on your system.., Find 'Bluetooth Service" and make sure it has started, right click and set to 'automatic' (mine was already set), Select "Bluetooth Support Service" and start, set to automatic (mine was set on manual) --

Really wierd. Debleena, can you please explain.

Regards,

Rakesh

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43 additional answers

Anonymous

2012-02-17T12:29:44+00:00

With my laptop, I have to have the Wifi turned on to avoid this problem. For some reason, the Bluetooth service will not run if the wifi radio is turned off. So to have the bluetooth service on, I have to have the wifi on, which sometimes presents other problems when you are on a wired network.

I tried to get Microsoft to give me the Bluetooth quickfix they describe in the tech bulletin (http://support.microsoft.com/kb/2486635,) but after Eleven (11) calls to support, and explaining the problem Eleven (11) times to different agents who all said "I will have to get you to a different group" and then either getting transferred to the same group or getting cut off or left on hold for 20 minutes or more, I gave up trying.

To answer the previous question:

that's all well and good, but what if we don't want the Bluetooth service to be running?

There's always the company named after the fruit. This is a perfect example of why fruit might be a better, simpler and more elegant choice. How much time do I waste daily/weekly/monthly trying to get around Microsoft problems and issues vs how much more I would pay for the hardware and software? In the long run, how much more productive work I would have done?

It's also quite telling that the post above marked "answer" has not been marked "helpful" by anyone.
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Anonymous

2012-02-17T09:14:37+00:00

that's all well and good, but what if we don't want the Bluetooth service to be running?
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Anonymous

2011-12-26T14:56:22+00:00

Hi cfg-mgt,

This thread is too old. Please create a new thread stating to avoid confusion as there are many different posters in this thread & it will be easy for the community users to assist you.
Was this answer helpful?

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