How to fix "Windows Photo Gallery has stopped working" ?

Anonymous

Windows photo gallery is one of several programs I use while working with my photo files and I find it useful, is some instances more than the expensive programs. But it has stopped working and I'm looking for a fix, preferably without having to reinstall the operating system and having to reload everything on my hard drive. Anyone have any suggestions? I can still open files and edit them, just can't "go to the gallery".

Thanks

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Anonymous

Hi Photofan,

Do you have another user account that you can try Windows Photo Gallery and see if you get the same error message? If you do try it with another account and don't get the message try going through the following steps and see if it resolves your issue.

1. Click the Start orb

2. Type folder options in the Start Search box, and click the Folder Options program

3. Select the View tab

4. In the Advanced Settings window, underneath Hidden files and folders, select Show hidden files and folders

5. Click OK

6. Navigate to the following folder ( %user% is the name of the account having the problem):

C:\Users%user%\AppData\Local\Microsoft\Windows Photo Gallery

7. Copy any files in here to another location as a back up and then delete them from the Windows Photo Gallery directory

Once the files are deleted, try to start Windows Photo Gallery.

After that go back in to folder options and select Do not show hidden files and folders

Let us know if you have any other problems. Thank you

Shane

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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72 additional answers

Anonymous

2008-12-26T17:27:03+00:00
Try running SFC

The System File Checker tool

To determine whether the issue that you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions.

To run the System File Checker tool, follow these steps:

1.Click Start, and then type cmd in the Start Search box.
1. Right-click cmd in the Programs list, and then click Run as administrator.
3.If you are prompted for an administrator password or confirmation, type your password or click Continue

4.At the command prompt, type the following line, and then press ENTER: sfc /scannow

When the scan is complete, test to see whether the issue that you are experiencing is resolved.

Mark L. Ferguson MS-MVP
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Anonymous

2008-12-28T03:27:18+00:00

Hi

will this fix work with a vista upgrade that can not find the photo gallery?

fustrated with it all and can not get vista to load with out having to use the task manager to kill photo gallery
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Anonymous

2008-12-28T13:21:13+00:00

While this simple 10 minute try at fixing Photo Gallery might work for you, there are certainly many other factors to consider. Installing an incompatible application that you will probably find listed in "Programs and Features" could be conflicting with Photo Gallery. Looking at "Default programs" in Control Panel may indicate the problem for you.

Mark L. Ferguson MS-MVP
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Anonymous

2008-12-30T19:13:20+00:00

After trying the fix/scan I got this message: "Windows Resouce Protection found corrupt files but was unable to fix them." "Details are included in CBS.Log"

Any other suggestions?

Thanks
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