How to fix "Windows Photo Gallery has stopped working" ?

Anonymous
2008-12-26T16:44:42+00:00

Windows photo gallery is one of several programs I use while working with my photo files and I find it useful, is some instances more than the expensive programs. But it has stopped working and I'm looking for a fix, preferably without having to reinstall the operating system and having to reload everything on my hard drive. Anyone have any suggestions? I can still open files and edit them, just can't "go to the gallery".

Thanks

Windows for home | Other | Music, photos, and video

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Anonymous
2008-12-31T11:37:08+00:00

Hi Photofan,

Do you have another user account that you can try Windows Photo Gallery and see if you get the same error message?  If you do try it with another account and don't get the message try going through the following steps and see if it resolves your issue.

    1. Click the Start orb

    2. Type folder options in the Start Search box, and click the Folder Options program

    3. Select the View tab

    4. In the Advanced Settings window, underneath Hidden files and folders, select Show hidden files and folders

    5.  Click OK

    6.  Navigate to the following folder ( %user% is the name of the account having the problem):

    C:\Users%user%\AppData\Local\Microsoft\Windows Photo Gallery

    7.  Copy any files in here to another location as a back up and then delete them from the Windows Photo Gallery directory

Once the files are deleted, try to start Windows Photo Gallery.

After that go back in to folder options and select Do not show hidden files and folders

Let us know if you have any other problems.  Thank you

Shane

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think.

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  1. Anonymous
    2012-07-19T21:49:11+00:00

    Creating another user account WORKED!!  Tried all the other steps listed here and other places.  Thanks!!

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  2. Anonymous
    2012-05-21T01:37:21+00:00

    Hi SamAnglin,

    The %user% is the username that you are using to login to your computer. You can navigate through the Windows Live Photo Gallery folder by clicking on the folders in this order:

    1. C:\Users
    2. %user% (Your username)
    3. AppData
    4. Local
    5. Microsoft
    6. Windows Photo Gallery

    After that, you can follow the previous support engineer's instruction.

    Thanks!

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  3. Anonymous
    2012-05-21T01:30:39+00:00

    Hi D'NiceBergtold,

    I have already responded you in this thread. Please follow up your inquiries on that thread so we can better help you with your issue.

    Thanks!

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  4. Anonymous
    2012-05-13T19:20:26+00:00

    when i got to the advanced settings window i clicked show hidden files and folders & ok like it said. After that nothing happened. how do i navigate to the folder and type in  ( %user% is the name of the account having the problem):

    please answer my question. thank you

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