How to fix "Windows Photo Gallery has stopped working" ?

Anonymous

Windows photo gallery is one of several programs I use while working with my photo files and I find it useful, is some instances more than the expensive programs. But it has stopped working and I'm looking for a fix, preferably without having to reinstall the operating system and having to reload everything on my hard drive. Anyone have any suggestions? I can still open files and edit them, just can't "go to the gallery".

Thanks

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Anonymous

Hi Photofan,

Do you have another user account that you can try Windows Photo Gallery and see if you get the same error message? If you do try it with another account and don't get the message try going through the following steps and see if it resolves your issue.

1. Click the Start orb

2. Type folder options in the Start Search box, and click the Folder Options program

3. Select the View tab

4. In the Advanced Settings window, underneath Hidden files and folders, select Show hidden files and folders

5. Click OK

6. Navigate to the following folder ( %user% is the name of the account having the problem):

C:\Users%user%\AppData\Local\Microsoft\Windows Photo Gallery

7. Copy any files in here to another location as a back up and then delete them from the Windows Photo Gallery directory

Once the files are deleted, try to start Windows Photo Gallery.

After that go back in to folder options and select Do not show hidden files and folders

Let us know if you have any other problems. Thank you

Shane

Microsoft Answers Support Engineer

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72 additional answers

Anonymous

2011-01-23T06:08:23+00:00

Used Windows Live Photo Gallery successfully for weeks. Now I get an error message, "Windows Live Photo Gallery Codec Host has stopped working". It says it will shut down, but does not. This message repeats numerous times. Then the program seems to work fine. Help.

Russ
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Anonymous

2010-12-31T02:50:48+00:00
Hi James David (and if he is gone hopefully this will help someone else),

One shouldn't apologise for advancing age. Happens to all of and I know what he means. I, too, got stuck at Step 6, but eventually figured it out.

Step 6 "Navigate" means
1. Click on the Start orb, then double click on each of the following files as they appear (as you go along); 2. Computer 3. Drive "C" 4. Users 5. Your name - or however you identify yourself on your computer 6. AppData 7.Local 8. Microsoft 9.Windows Live Photo Gallery
Now you're at Shane's Step 7.

Hope this helps.
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Anonymous

2010-12-31T02:35:47+00:00

Hello Shane,

I did as instructed in your answer to Photofan, but it did not fix the problem. My error message has slightly changed though.

I used to get "Windows Live Photo Gallery has stopped working",

now I get "Windows Live Photo Gallery Repair has stopped working",

followed in a few seconds by "Windows Live Photo Gallery Codec Host has stopped working".

I also tried Mark's suggestion entitled "The System File Checker tool". The resulting report stated that no problems were found. (I forget the exact wording).

I would be grateful for any suggestions as to where to go from here. Thanks.
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Anonymous

2010-10-29T16:50:35+00:00

Hi Mark,

I tried your process, at the end of step 2, window opens - "C:\Windows\system32>" . What now?
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