"Enter Network Password" pop-up won't stop appearing, how do you stop this?? Outlook 2007 checking aol account.

Anonymous
2010-02-19T18:48:21+00:00

OK, I know that this question has been asked before here and other places but I have tried many things and still cannot get it to stop.

I am using Outlook 2007 to access my aol email account. Up until recently it has been working fine with none or very few problems. All of a sudden this week, the "Enter Network Password" window keeps chronically popping up with all the fields populated already, but you have to click ok to make it go away. This would happen once in a blue moon in the past, maybe once every 3 weeks to a month and then not happen again for a while. But as of this week, it is happening about once every 5 minutes to an hour all day every day. (Happened twice since I started typing this so far.) To say that this is incredibly annoying doesn't even begin to describe it! To further annoy me, I have a rule set up in Outlook where certain emails get forwarded to my work address while I'm not home, and when this box pops up here at home while I'm at work, nothing gets forwarded, nothing happens anywhere since I'm not there to click ok on the darn box!

OK, to cut to the chase, I have Windows XP here with Outlook 2007, and I have it checking my aol email. All settings have been checked and tested and are the exact same as when it was running fine. Some other things that may help to know, I have McAfee Antivirus on the computer and a Belkin F5D8235-4 N+ Wireless Router. I've had the McAfee AV for many years with no problems and I have had the router hooked up since November 2009 with no problems up until now that is.

Here's what I have tried so far, all have failed to help at all: (I figured I would tell you what already has been attempted and did not work so we don't waste time on them.)

  1. Created a new Outlook profile. Did not stop the pop-ups.
  2. Ran Outlook in safe mode so non-Microsoft services wouldn't run. Did not stop the pop-ups.
  3. Backed up registry and removed user account information from the "Protected Storage System Provider" subkey, then re-entered password options. Did not stop pop-ups.
  4. Disabled email protection in McAfee. Did not stop pop-ups. (Just got another one! Ugh.)
  5. Rebooted/Restarted router. Did not stop pop-ups.

I'm currently at the "I got nothin'" point as to what should be tried next.

Does anyone have any idea what it can be aside from what I've already tried?

I am totally at wit's end here and it's driving me crazy. Anyone have some ideas??

Jim.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2010-03-06T18:24:54+00:00

Update for me.

Since I changed my mail-checking intervals from 5 to 10 minutes, there was vast improvement in this problem. For quite a while it virtually disappeared, it was just like the good old days when it pretty much never happened.

A couple of days this past week the problem came back with a vengeance, just as bad as when it was peaking when I started this thread. But I went onto google and found a lot of internet chatter hinting that it appeared to be a network-wide aol issue at their end, since many people nationwide were having the same problems. So it sounds like I would've been getting the pop-ups regardless.

It seems like for about the past week, aol themselves have been having significant problems with their email systems based on internet feedback out there from other customers, therefore it's making this problem much more difficult to troubleshoot since now you don't know exactly what the root cause of the pop-ups is until aol gets their end of it solved. I can definitely tell you that raising the time intervals for send/receive from 5 to 10 minutes did seem to go a very long way towards solving the problems with the pop-ups. Even though I'm still getting them, here and there, I think the ones I have been getting lately have been due to problems at aol's end more so than mine, based on other aol user's feedback. I'm hopeful that I might be at the end of the tunnel regarding this issue but thanks to what's going on at thier end (aol) I can't say for certain yet. I'll keep you posted.

Was this answer helpful?

30+ people found this answer helpful.
0 comments

44 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2011-11-30T12:52:52+00:00

    I can assure you that it is not specifically an AOL problem. I do not, and have never had, AOL - I use a btinternet email address, and am having the same problem.

    It only started recently, but is incredibly frustrating and I would be very glad if somebody could help me with it. I do not think that it is to do with any AV software as my software had not changed and when the pop-ups started, and since then I have a new AV package (McAfee) with the same pop-up issue. I can only think that it must be something to do with Outlook 2007 - but I do not know what. Any ideas?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2011-11-30T23:52:05+00:00

    I am  having the same problem with Outlook 2007 and ATT support service can't correct it. Please let me know if anyone has a solution to this.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2011-12-03T11:06:01+00:00

    I have the same problem on Outlook 2003 on XP.  It seems to have arisen since updating to the latest version of AVG security software.  Every time I run Outlook and try to open a message the system takes a few minutes to open the message.  The 'network password overlay' comes up at different intervals.  It is better to leave it until you finish with Outlook, and then you can cancel the overlay.

    It is annoying so any help would be useful.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2012-02-23T01:25:29+00:00

    I am also having the exact same problem. I don't have AOL or ATT email accounts and I get pop-ups ever so often. I have 4 different email accounts and at first all 4 of them would pop-up. Now it seems like only 2 of my email accounts are getting hit. On other sites they recommend double checking that "save password" on your email settings is checked. It is. There are two places where you have to check "save password" and both are checked for each of my email accounts. I have run virus scans, malware scans, spyware scans, registry cleaners, and system clean up. Nothing seems to get rid of this pop-up.

    Someone, somewhere has to have a solution for this ongoing problem.

    I am running Windows Vista, I have Outlook 2007 (SP2), and I am running Avast Anti-Virus.

    When I talked to a friend of mine, he said it was most likely someone trying to hack into my computer through my email accounts. Others have said its my wireless trying to connect to multiple wi-fi signals at once.

    Please help

    sklnxbones

    Was this answer helpful?

    0 comments