"Enter Network Password" pop-up won't stop appearing, how do you stop this?? Outlook 2007 checking aol account.

Anonymous
2010-02-19T18:48:21+00:00

OK, I know that this question has been asked before here and other places but I have tried many things and still cannot get it to stop.

I am using Outlook 2007 to access my aol email account. Up until recently it has been working fine with none or very few problems. All of a sudden this week, the "Enter Network Password" window keeps chronically popping up with all the fields populated already, but you have to click ok to make it go away. This would happen once in a blue moon in the past, maybe once every 3 weeks to a month and then not happen again for a while. But as of this week, it is happening about once every 5 minutes to an hour all day every day. (Happened twice since I started typing this so far.) To say that this is incredibly annoying doesn't even begin to describe it! To further annoy me, I have a rule set up in Outlook where certain emails get forwarded to my work address while I'm not home, and when this box pops up here at home while I'm at work, nothing gets forwarded, nothing happens anywhere since I'm not there to click ok on the darn box!

OK, to cut to the chase, I have Windows XP here with Outlook 2007, and I have it checking my aol email. All settings have been checked and tested and are the exact same as when it was running fine. Some other things that may help to know, I have McAfee Antivirus on the computer and a Belkin F5D8235-4 N+ Wireless Router. I've had the McAfee AV for many years with no problems and I have had the router hooked up since November 2009 with no problems up until now that is.

Here's what I have tried so far, all have failed to help at all: (I figured I would tell you what already has been attempted and did not work so we don't waste time on them.)

  1. Created a new Outlook profile. Did not stop the pop-ups.
  2. Ran Outlook in safe mode so non-Microsoft services wouldn't run. Did not stop the pop-ups.
  3. Backed up registry and removed user account information from the "Protected Storage System Provider" subkey, then re-entered password options. Did not stop pop-ups.
  4. Disabled email protection in McAfee. Did not stop pop-ups. (Just got another one! Ugh.)
  5. Rebooted/Restarted router. Did not stop pop-ups.

I'm currently at the "I got nothin'" point as to what should be tried next.

Does anyone have any idea what it can be aside from what I've already tried?

I am totally at wit's end here and it's driving me crazy. Anyone have some ideas??

Jim.

Windows for home | Previous Windows versions | Internet and connectivity

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2010-03-06T18:24:54+00:00

Update for me.

Since I changed my mail-checking intervals from 5 to 10 minutes, there was vast improvement in this problem. For quite a while it virtually disappeared, it was just like the good old days when it pretty much never happened.

A couple of days this past week the problem came back with a vengeance, just as bad as when it was peaking when I started this thread. But I went onto google and found a lot of internet chatter hinting that it appeared to be a network-wide aol issue at their end, since many people nationwide were having the same problems. So it sounds like I would've been getting the pop-ups regardless.

It seems like for about the past week, aol themselves have been having significant problems with their email systems based on internet feedback out there from other customers, therefore it's making this problem much more difficult to troubleshoot since now you don't know exactly what the root cause of the pop-ups is until aol gets their end of it solved. I can definitely tell you that raising the time intervals for send/receive from 5 to 10 minutes did seem to go a very long way towards solving the problems with the pop-ups. Even though I'm still getting them, here and there, I think the ones I have been getting lately have been due to problems at aol's end more so than mine, based on other aol user's feedback. I'm hopeful that I might be at the end of the tunnel regarding this issue but thanks to what's going on at thier end (aol) I can't say for certain yet. I'll keep you posted.

Was this answer helpful?

30+ people found this answer helpful.
0 comments

44 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2010-02-20T03:05:13+00:00

    Hello StingrayJG,

    How often do you have Outlook set to check for new mail on the AOL account?

    Does this Outlook installation also check any other email accounts?  If so, how are they behaving?

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

    Was this answer helpful?

    0 comments
  2. Anonymous
    2010-02-20T04:43:58+00:00

    I just checked and it was set to check for new mail every 1 minute. I don't remember ever setting that. Is that an automatic thing? Should I try to lengthen the interval to something greater?

    It's been set to one minute for years, though, without trouble. Why would it start acting up now?

    I do not have Outlook checking any other email accounts. My wife and I have separate user profiles on here and we each have Outlook set up identically to check our respective aol accounts. She's having the same problems over on her profile as I am with mine. Chronic pop-ups.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments
  3. Anonymous
    2010-02-20T21:29:39+00:00

    Hello StingrayJG,

    I'd try setting the interval to something a little less frequent, like every 5 minutes.

    Have you sent an email to AOL tech support to see if they have changed anything on their end?

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp

    Was this answer helpful?

    0 comments
  4. Anonymous
    2010-02-21T03:09:16+00:00

    Actually, right after I read your question about how often I have it set for, I figured you were going to suggest that I lengthen the intervals, so I adjusted them from one minute to five minutes. I hope I'm not jinxing myself but so far I have not gotten a pop up once since I did that. Close to 12 hrs. logged on now. Hopefully that was the problem.

    Someone else suggested on another page that you go into your c: drive and right click on your Windows, Documents and Settings, and Program Files folders and then select properties and then uncheck the read-only box and click apply. I did this too but when I logged back on the next morning they were all set back to read-only, so I don't think that has anything to do with solving this problem.

    So far, so good. I think I might be finally ok now. If this doesn't work, I'll definitely be back, though. Wish me luck!

    Was this answer helpful?

    0 comments