"Enter Network Password" pop-up won't stop appearing, how do you stop this?? Outlook 2007 checking aol account.

Anonymous

OK, I know that this question has been asked before here and other places but I have tried many things and still cannot get it to stop.

I am using Outlook 2007 to access my aol email account. Up until recently it has been working fine with none or very few problems. All of a sudden this week, the "Enter Network Password" window keeps chronically popping up with all the fields populated already, but you have to click ok to make it go away. This would happen once in a blue moon in the past, maybe once every 3 weeks to a month and then not happen again for a while. But as of this week, it is happening about once every 5 minutes to an hour all day every day. (Happened twice since I started typing this so far.) To say that this is incredibly annoying doesn't even begin to describe it! To further annoy me, I have a rule set up in Outlook where certain emails get forwarded to my work address while I'm not home, and when this box pops up here at home while I'm at work, nothing gets forwarded, nothing happens anywhere since I'm not there to click ok on the darn box!

OK, to cut to the chase, I have Windows XP here with Outlook 2007, and I have it checking my aol email. All settings have been checked and tested and are the exact same as when it was running fine. Some other things that may help to know, I have McAfee Antivirus on the computer and a Belkin F5D8235-4 N+ Wireless Router. I've had the McAfee AV for many years with no problems and I have had the router hooked up since November 2009 with no problems up until now that is.

Here's what I have tried so far, all have failed to help at all: (I figured I would tell you what already has been attempted and did not work so we don't waste time on them.)

Created a new Outlook profile. Did not stop the pop-ups.
Ran Outlook in safe mode so non-Microsoft services wouldn't run. Did not stop the pop-ups.
Backed up registry and removed user account information from the "Protected Storage System Provider" subkey, then re-entered password options. Did not stop pop-ups.
Disabled email protection in McAfee. Did not stop pop-ups. (Just got another one! Ugh.)
Rebooted/Restarted router. Did not stop pop-ups.

I'm currently at the "I got nothin'" point as to what should be tried next.

Does anyone have any idea what it can be aside from what I've already tried?

I am totally at wit's end here and it's driving me crazy. Anyone have some ideas??

Jim.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous

Update for me.

Since I changed my mail-checking intervals from 5 to 10 minutes, there was vast improvement in this problem. For quite a while it virtually disappeared, it was just like the good old days when it pretty much never happened.

A couple of days this past week the problem came back with a vengeance, just as bad as when it was peaking when I started this thread. But I went onto google and found a lot of internet chatter hinting that it appeared to be a network-wide aol issue at their end, since many people nationwide were having the same problems. So it sounds like I would've been getting the pop-ups regardless.

It seems like for about the past week, aol themselves have been having significant problems with their email systems based on internet feedback out there from other customers, therefore it's making this problem much more difficult to troubleshoot since now you don't know exactly what the root cause of the pop-ups is until aol gets their end of it solved. I can definitely tell you that raising the time intervals for send/receive from 5 to 10 minutes did seem to go a very long way towards solving the problems with the pop-ups. Even though I'm still getting them, here and there, I think the ones I have been getting lately have been due to problems at aol's end more so than mine, based on other aol user's feedback. I'm hopeful that I might be at the end of the tunnel regarding this issue but thanks to what's going on at thier end (aol) I can't say for certain yet. I'll keep you posted.

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44 additional answers

Anonymous

2011-11-07T20:50:25+00:00

This is such an annoying problem that I can NOT fix it on my own. It is occuring on mine and my wife's computer, which have two seperate passwords.

I continue to get the Enter Networl Password boxes. I've tried everything and ATT states it on my end and Outlook which is causing my problems.

I use Windows XP and Outlook 2003.

Please....does anyone have an answer to this problem?????
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Anonymous

2011-05-10T13:35:05+00:00

Problem may be due to Change of Password - E-mail Account

Same annoying problem, been searching around for a solution for Outlook 2003 with no luck.

Found that it actually was related to the fact that I had changed my passwords for my email accounts (Windows live).

Check:

Tools > E-mail Accounts > select account (which asks for password) > Change > Test Account Settings.

If the message comes up at this point, you just enter the new password for your e-mail account (provided that this is the problem).

Good luck!
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Anonymous

2011-01-04T18:13:19+00:00
The only issue with Outlook is the annoyance of the software doing it's job to inform you of a problem. I think they can come up with a less intrusive way of notifying you. A smaller pop up in the corner perhaps?

But the problem is with the mail server and specifically AOL. I have slowly began to migrate my several email addresses away from America Off Line (AOL) and I do not have that issue with Gmail And GMX mail servers. Not once in the last 6 months.

Here is something I just found:

Aol changed the POP setup information:

POP Setup Information
- Email Address: *** Email address is removed for privacy ***
- POP Username: *** Email address is removed for privacy ***
- Incoming Mail Server: pop.aim.com
Remember to check the option for leaving messages on the server
- SMTP Outgoing Server Address: smtp.aim.com
Set the port to 587
- SMTP Username: *** Email address is removed for privacy ***
- SMTP Password: same as used to login to Mail
For a secure connection check the SSL option for IMAP/POP and TSL for SMTP in your mail program.
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Anonymous

2010-12-06T15:47:18+00:00

I have an AOL account and Yahoo account on 2 different computers. I have same problem on both computers. It is not AOL. It is within Outlook 7 - but unable to stop this, just reduce number of pop ups. Anyone have a cure to fix Outlook?

jan
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