Devices and Printers Dialog Box Empty

Anonymous

When I open my "Devices and Printers" dialog box, it is empty; nothing shows up and the item listing says "0 items".

The devices and printers showed up in the Devices and Printers dialog box earlier, but now are gone from the dialog box. However, they are still in the system as everything seems to work. The problem comes with trying to set the preferences for any of the devices or printers since they can't be seen or accessed.

Anyone got any ideas of how to get the devices and printers to show up again?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous

Devices and printers will show one device when you have configured multiple printers for the same device. There is a fly out menu to get to all the other printers on the device. Use the spooler teams UI, printmanagement.msc to view all local printers on Pro and Ultimate.

The old printers folder can be launched if you are running Home versions.

Open a command prompt and paste this in.

start shell:::{26EE0668-A00A-44D7-9371-BEB064C98683}\0::{2227A280-3AEA-1069-A2DE-08002B30309D}

Alan Morris Windows Printing Team; Search the Microsoft Knowledge Base here: http://support.microsoft.com/search/Default.aspx?adv=1

0 comments

Answer accepted by question author

Anonymous

I am having the same problem. I did a clean install from Vista and the computer has worked fine for weeks. Today, my devices and printer window is empty. I can still print from some applications, but Windows Live Mail gives me an error when I select print:

'an error has occurred in the script on this page'

line:291

char: 1

error: interface not registered

Code: 0

URL: res://ieframe.dll/preview.js

Do you want to continue running scripts on this page - Yes or No?

Barry

By the way, no new hardware has been installed recently.

I found another post that solved my problem. I was about to give up and re-install Windows 7, but tried this and it worked.

Go to: http://iefaq.info/index.php?action=artikel&cat=42&id=133&artlang=en

for the CMD file and explanation.

0 comments

142 additional answers

Anonymous

2010-02-17T16:07:12+00:00

just one thing, even T610 is 44" inches, the differences should be that T1100 has more ram memory, network card included and it is a little faster.

Anyway, I got 2 pc with the same programs but just the new one has the serious problem of D&p folder.

I noticed that the problem appears even to the other pc in the same day I first start the installation on the new one .On the old one sometimes happens But just after a reebot everything goes well.

I was lookin' at the hp support site and they say that in january 2010 new drivers for w7 64 bit will be release, at least for my T610. But thil now if you want to install the drivers the only way is the driver search that the "add printer" option provide.

Let's wait
Was this answer helpful?

0 comments No comments
Anonymous

2010-02-17T15:44:17+00:00

enrico1970:

I'm almost sure the problem is HP drivers. Please note that after install my HP T1100 only at the 3th reboot the D+P window goes empty and in the user not used to the install.

Right after removing it the window get populated again as usual.

What I want to say is that the problem is (at least in my case) NOT ALWAYS happening... it comes and goes alone. I have 4 more windows 7 PC installed by me. They all except one have this problem, but not all the time, not everyday, not all at the same time. The one without trouble is the one I install using the install user as running user. I'm quite sure that if I open the second user, after a reboot I will have an D+P empty window. Of course they all have T1100 installed. Today, in my worst PC, the one that is giving me more problems, I uninstall HP T1100. I'll wait several days to see if that machine, together with my latest test PC will work everyday without a issue. If that's what will happen, then the problem is definitely a HP drivers issue....... again.

I'm glad you answer to this thread, and post that you have a T610. The difference is only the paper size... mine is a 44 inch.

Please: I want to ASK to ALL users reading this threat that have a plotter HP installed too, please could you post it here (i.e. model).

It would help to develop a solution.

Important notice: I must say that HP drivers could be the problem, as well as Microsoft...

There are solutions like Bluetooth and I.E dll registered files problems that have the D+P empty window issue too, so I still think Microsoft should look deep in this problem and search for a solution.
Was this answer helpful?

0 comments No comments
Anonymous

2010-02-17T14:44:42+00:00

Hi, I just read your post,

first I got to say that I have the Hp designjet t610 plotter, wich is really similar to 1100, I guess that it is the same machine but less powerful.

For sure I know that has nearly the same driver.

However, tired of all my sufferings I have made a new installation starting from 0.

All went well since I installed the printers drivers (I got an hp plotter and 3 ricoh aficio multifunction)

The same problem appear but this time just after a reboot all went right.

So I install all my software , office 2007, autocad 2009, corel draw x4. I got to try again to install acrobat professional, because I tried twice to install itbut when I reach the end of installation (when the set up try to install the adobe printer) the printers folder becomes empty and the installation goes crashing.

So the things remain until I make a reboot and a disinstallation of acrobat.

I didn't install this time acronis true image, because Ihave a old version and I'm not sure that it is compatible with w7.

For the rest now the folder is working, but I didn't install several old programs, and sitll I must install acrobat professional 9.

Let's hope a solution will come
Was this answer helpful?

0 comments No comments