A one-click fix for Windows Update problems - How do I reset Windows Update components ?

Reported
Anonymous
2009-05-26T15:55:37+00:00

I can't check for, download or install updates through Windows Update.  HELP!

Windows for home | Windows 11 | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2009-07-07T20:03:33+00:00

    Hi Mow, I'm back...........

    I just am on "computer1" now. Just to rehash: It has an 80072efd update problem. I have run the fixit on the top of this thread (Reset Windows.msi) in both the regular and the aggressive modes. The computer is malware free, no 3rd party FW. When I tried to do the  "Error message when you try to install updates by using Windows Update "Code:0x800736CC" I had a problem. When I copy/pasted: chkdsk %SYSTEMROOT% /r /x into the command prompt and hit enter, I recieved, "The Drive, the path, or the file name is not valid." The path in the command prompt looks like this: C:\Windows\system32>chkdsk %SYSTEMROOT% /r /x before I hit enter. I hit enter and I get that message. I DID follow the instuctions exactly as written in the KB, "Click Start, type cmd in the Start Search box, right-click cmd.exe, and then click Run as administrator," What went wrong and what do I do? I have not proceeded with that particular fix as The first part hosed up.

    EDIT: This computer does have the CHeckSUR logs. What do I look for in them and starting where? From where this first began happening or will just the last attempt to update tell us what we want? LOL And what DO we want? What am I looking for in the checksur?

    As to the 0x800736CC error code and it's KB article ... that was intended for Peg753, not for you.

    Told you this thread was getting confusing .... can you run a chkdsk on the C:\ drive from an Elevated Command Prompt using this syntax

    chkdsk /r /f

    See - Using check disk from Command Line **here**

    The CheckSUR logs should show if any files or information is missing in WinSxS or in the registry.


    MowGreen MVP Data Center Management - Update Services Consumer Security

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  2. Anonymous
    2009-07-07T19:32:23+00:00

    Hi Mow, I'm back...........

    I just am on "computer1" now. Just to rehash: It has an 80072efd update problem. I have run the fixit on the top of this thread (Reset Windows.msi) in both the regular and the aggressive modes. The computer is malware free, no 3rd party FW. When I tried to do the  "Error message when you try to install updates by using Windows Update "Code:0x800736CC" I had a problem. When I copy/pasted: chkdsk %SYSTEMROOT% /r /x into the command prompt and hit enter, I recieved, "The Drive, the path, or the file name is not valid." The path in the command prompt looks like this: C:\Windows\system32>chkdsk %SYSTEMROOT% /r /x before I hit enter. I hit enter and I get that message. I DID follow the instuctions exactly as written in the KB, "Click Start, type cmd in the Start Search box, right-click cmd.exe, and then click Run as administrator," What went wrong and what do I do? I have not proceeded with that particular fix as The first part hosed up.

    EDIT: This computer does have the CHeckSUR logs. What do I look for in them and starting where? From where this first began happening or will just the last attempt to update tell us what we want? LOL And what DO we want? What am I looking for in the checksur?

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  3. Anonymous
    2009-07-01T18:13:10+00:00

    Tell me about it. I cant update nor system restore now.. Getting frustrated BIG TIME. I have tried everything mentioned in the help section. I'm about ready to go back to windows xp.....will a complete system restore fix this problem???????reformat I mean

    Sorry about the system's situation and I certainly understand your frustration.

    When did these issues start occurring ... and what is the security suite/antivirus software ?

    What is the Vista installation media ... is it Vista w/SP1 ?

    If yes , then suggest you format and reinstall Vista.

    Then, immediately after doing so,  download, save , and install this update

    Description of the Windows Vista and Windows Server 2008 software feature update released April 28, 2009

    Although it is included in the full file installation package of SP2, I recommend installing it prior to applying SP2 because

    Additionally, this update improves reliability when you install or remove Windows Vista and Windows Server 2008 SP2.

    <snip>

    If you choose to install SP2 over Windows Update there will be one pre-required package to install, Servicing Stack Update (KB955430), before Windows Update offers you SP2.

    The Servicing stack is the component that handles installation and removal of software updates, language packs, and optional windows features. This update is necessary to successfully install and uninstall the service pack; it also improves the performance and reliability of the service pack installation.

    Now download the entire SP2 package and save it. ( The link is for 32 bit editions of Vista only. If the edition is 64 bit , click this link )

    Then install SP2 with much patience and all of the required restarts.

    After that's done, and before you install the AV/security suite, check for updates using the Windows Update applet in Control Panel.

    IF the installation media does not contain Service Pack 1, then we'll take a slightly different route but still, NO AV/security suite will be installed until after Vista and subsequent Service Packs/updates are installed.


    MowGreen MVP Data Center Management - Update Services Consumer Security

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  4. Anonymous
    2009-07-01T03:53:19+00:00

    Tell me about it. I cant update nor system restore now.. Getting frustrated BIG TIME. I have tried everything mentioned in the help section. I'm about ready to go back to windows xp.....will a complete system restore fix this problem???????reformat I mean

    0 comments No comments