hi, i've tried to download this before as someone told me to try it but i can't becuase it says that internet explorer cannot display the page
Tried to download what, the MSRT ? If IE can't download it then that's a sure sign that the system is infected.
See if there are any entries in the hosts file that are blocking downloads from security-related sites.
Hosts is located in WINDOWS\System32\drivers\etc
Double left click on hosts and open it with Notepad.
If no sites have been added to the hosts file, then the last line should be
::1 localhost
IF you see any entries that show microsoft.com and malwarebytes.org that look like these
127.0.0.1 microsoft.com
127.0.0.1 update.microsoft.com
127.0.0.1 download.microsoft.com
127.0.0.1 download.windowsupdate.com
127.0.0.1 malwarebytes.org
delete them. Close the hosts file by clicking File, then Save.
Now see if IE can reach http://www.malwarebytes.org/mbam.php
If it can, than download, install, update, and then run Malwarebyte's Anti-malware.
Be sure to click the Download free version button.
Do the Quick Scan first [ the Default scan option ]
Could you do the above ?
MowGreen MVP Data Center Management - Update Services Consumer Security