Windows Explorer expands folders inappropriately, jumping the folder you expand to the bottom of the navigation pane

Anonymous
2009-10-28T18:12:01+00:00

When using a left-side Navigation pane, if there are enough folders in the navigation pane such that you have a vertical scroll bar, if you click on a folder with the mouse (so as to see the contends in the right pane), then expand the folder (either by clicking on the + symbol or with the arrow key), then the left pane will automatically scroll up as far as it can such that the folder you expanded is still in view at the bottom of the pane. This removes the folder from under your mouse, where it would be expected to stay.

This is certainly a bug, as it only happens the first time you attempt to expand a folder in the manner. After doing it once, you can scroll the navigation (left) pane so that the folder in question is back in the middle of the pane, and it will expand and contract as expected, remaining under the mouse.

Windows for home | Previous Windows versions | Files, folders, and storage

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Anonymous
2011-06-30T22:14:30+00:00

Because many people seem to be interested in this issue, I'll post some info on my recent contact with Microsoft regarding this issue.

It seemed that everywhere this issue was talked about, all anybody would get from a Microsoft employee was a boilerplate "Thanks for your feedback" response. Never was the validity of the issue discussed or even acknowledged. I decided to write an email to the man in charge, Steve Ballmer, clearly laying out the problem with links to a walkthrough of the problem, this discussion, and the bug report with 220 votes (at the time). I realized that Steve would never read it himself, but I figured his email must get auto-forwarded to someone who might actually read it.

Two days later I got an email from an Advocacy Specialist from Microsoft saying a "grace case" has been created and the Windows Escalation Team would get in touch with me. The next day an Escalation Engineer emailed me asking when would be a good time to talk on the phone about the issues. So that he would be completely clear with what I was talking about, I recorded a screencast that walked through precisely what the issue was.

Edit: I've made a more condensed video demonstrating the "folder jump bug", view it here.

The end result of our talking was this:

  1. The engineers are aware of this issue.
  2. They may or may not provide a fix for it.

Nothing groundbreaking, but it's one more little push in the right direction. In my opinion, posting in this thread about the problem is virtually worthless. I would suggest:

  1. Voting up and commenting on the bug here:

http://connect.microsoft.com/WindowsServerFeedback/feedback/details/621426/bug-when-expanding-folders-in-explorer-server-2008-r2-and-windows-7

He said that site is closely monitored by the dev team.

  1. Writing intelligent, profanity-free complaints that mention how the bug negatively affects your everyday file-management workflow. Email these up the Microsoft food chain until you get a response. You are a paying customer and you deserve to be heard.

I got tired of dealing with it, so am now using XYplorer when doing heavy file management. It stings to have to pay for a decent file manager, but that is life. If this issue bothers you at all, please comment and vote on the bug, and write an email.

UPDATE 9/13/11: Bug is still present in Windows 8 Developer Preview, see it here.

UPDATE 1/30/12: Finally we have a public acknowledgment that this is in fact a bug that needs to be addressed, and it will apparently be fixed in the upcoming Windows 8 Beta. This is good news, but I know I will be using Win7 for at least another year or two, as will many, many others. We deserve a patch to fix this issue in Win7. Until that happens, keep bugging Microsoft about it.

FINAL THOUGHTS: This is a real bug with 645! votes on their feedback page, however MS has no plans to fix it for their Windows 7 users. The bug is fixed in Windows 8, which means nothing for a vast number of us who have no plans to upgrade. If this bug really gets under your skin, I suggest installing Classic Shell, which has been recommended a few times in this thread. You can choose to only install the 'Classic Explorer' feature which fixes this bug among others, and even brings back the old File Copy UI which is so nice to have back. I've been using it for many months now without any troubles.

Also, to those of you who think they find a solution to this problem by simply changing a few options settings somewhere... thank you for your desire to help all of us, but you must not be having the same problem, and please don't post your 'solution' here. If you read some of the 29 pages of this thread, you'll see every solution imaginable has been suggested. This is a bug in Explorer itself. If you use Windows 7 and plan to keep using it, your options are 1) use Classic Shell, or 2) use a third party file management tool, such as XYplorer. If you stumble across this thread because you just noticed this bug, please vote up the bug, and do either 1 or 2.

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  1. Anonymous
    2014-01-12T04:21:09+00:00

    Since we are listing improvements that Microsoft could make, how about one for this (and probably ALL forums).  Whatever happened to the “go to first” and “go to last” page buttons/links?  Has anyone noticed that to go to the last page of this forum one has to scroll down and then enter the number for the last page, and click enter.  

    Whatever happened to ergonomics in webpage design?  Sorry Microsoft, but your policy of firing well trained, experienced designers and replacing them with monkeys is not working well.  Not unless you plan to hire an infinite number.  But then of course it will take an infinite amount of time to get things fixed.  Wait, wait... that’s already happening.  

    So now you know why we can’t get the fix we have asked for for as long as Win 7 has been around.

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  2. Anonymous
    2014-01-12T19:20:11+00:00

    Hello, I  noticed this annoying behavior.  I have also

    noticed that the "network" node in the left tree pane is

    expanding and collapsing. By turning off all file sharing

    options in Controll panel->Advanced file sharing options,

    the jumping behavior stopped.

    Maybe not a solution but a clue for the MS developer team

    to solve the problem.

    Regards

    /Kristoffer

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  3. Anonymous
    2014-01-12T23:16:21+00:00

    Why don't they fix this, just ridiculous, they make all this money, Bill Gates running around, nothing happens.

    I know if they had any pride it would have been fixed, I mean look at all these gigabytes of so-called updates, piles and piles of files just to make auto update work, but they can't fix this.

    I had IE8 skipped 9 on IE10 won't get 11then they make win8, but here we sit and they can't even help for the actual program called, Windows 7.

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  4. Anonymous
    2014-01-13T06:58:54+00:00

    Since we are listing improvements that Microsoft could make, how about one for this (and probably ALL forums).  Whatever happened to the “go to first” and “go to last” page buttons/links?  Has anyone noticed that to go to the last page of this forum one has to scroll down and then enter the number for the last page, and click enter.  

    Whatever happened to ergonomics in webpage design?  Sorry Microsoft, but your policy of firing well trained, experienced designers and replacing them with monkeys is not working well.  Not unless you plan to hire an infinite number.  But then of course it will take an infinite amount of time to get things fixed.  Wait, wait... that’s already happening.  

    So now you know why we can’t get the fix we have asked for for as long as Win 7 has been around.

    Totally agree with you, Fritz, about the "page" buttons. I posted similar comments several months or maybe years ago - I can't remember.

    Why can't MS copy what has already been designed and what is being used on just about every forum on the Internet? That design, those features are what everyone is used to and what they expect.

    Why does MS bother to design their own (inferior) style? Just copy what everybody already likes.

    One improvement MS has made - which I only just discovered - is that they have added a link to the post referenced in the email to the end of their notification emails... the "Read this reply" link.

    So that indicates that maybe they take notice of what we say here.

    But there is still another annoyance: When a post is referenced by another poster, there is a link in the new post that references the quoted post.

    But all that link does  is to expand the quoted post.

    In most forums the link takes you BACK to the actual post on the page it was made so you can read the context in which it was posted.

    Come on, MS, it's not that hard to do.

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