Windows Explorer expands folders inappropriately, jumping the folder you expand to the bottom of the navigation pane

Anonymous
2009-10-28T18:12:01+00:00

When using a left-side Navigation pane, if there are enough folders in the navigation pane such that you have a vertical scroll bar, if you click on a folder with the mouse (so as to see the contends in the right pane), then expand the folder (either by clicking on the + symbol or with the arrow key), then the left pane will automatically scroll up as far as it can such that the folder you expanded is still in view at the bottom of the pane. This removes the folder from under your mouse, where it would be expected to stay.

This is certainly a bug, as it only happens the first time you attempt to expand a folder in the manner. After doing it once, you can scroll the navigation (left) pane so that the folder in question is back in the middle of the pane, and it will expand and contract as expected, remaining under the mouse.

Windows for home | Previous Windows versions | Files, folders, and storage

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Anonymous
2011-06-30T22:14:30+00:00

Because many people seem to be interested in this issue, I'll post some info on my recent contact with Microsoft regarding this issue.

It seemed that everywhere this issue was talked about, all anybody would get from a Microsoft employee was a boilerplate "Thanks for your feedback" response. Never was the validity of the issue discussed or even acknowledged. I decided to write an email to the man in charge, Steve Ballmer, clearly laying out the problem with links to a walkthrough of the problem, this discussion, and the bug report with 220 votes (at the time). I realized that Steve would never read it himself, but I figured his email must get auto-forwarded to someone who might actually read it.

Two days later I got an email from an Advocacy Specialist from Microsoft saying a "grace case" has been created and the Windows Escalation Team would get in touch with me. The next day an Escalation Engineer emailed me asking when would be a good time to talk on the phone about the issues. So that he would be completely clear with what I was talking about, I recorded a screencast that walked through precisely what the issue was.

Edit: I've made a more condensed video demonstrating the "folder jump bug", view it here.

The end result of our talking was this:

  1. The engineers are aware of this issue.
  2. They may or may not provide a fix for it.

Nothing groundbreaking, but it's one more little push in the right direction. In my opinion, posting in this thread about the problem is virtually worthless. I would suggest:

  1. Voting up and commenting on the bug here:

http://connect.microsoft.com/WindowsServerFeedback/feedback/details/621426/bug-when-expanding-folders-in-explorer-server-2008-r2-and-windows-7

He said that site is closely monitored by the dev team.

  1. Writing intelligent, profanity-free complaints that mention how the bug negatively affects your everyday file-management workflow. Email these up the Microsoft food chain until you get a response. You are a paying customer and you deserve to be heard.

I got tired of dealing with it, so am now using XYplorer when doing heavy file management. It stings to have to pay for a decent file manager, but that is life. If this issue bothers you at all, please comment and vote on the bug, and write an email.

UPDATE 9/13/11: Bug is still present in Windows 8 Developer Preview, see it here.

UPDATE 1/30/12: Finally we have a public acknowledgment that this is in fact a bug that needs to be addressed, and it will apparently be fixed in the upcoming Windows 8 Beta. This is good news, but I know I will be using Win7 for at least another year or two, as will many, many others. We deserve a patch to fix this issue in Win7. Until that happens, keep bugging Microsoft about it.

FINAL THOUGHTS: This is a real bug with 645! votes on their feedback page, however MS has no plans to fix it for their Windows 7 users. The bug is fixed in Windows 8, which means nothing for a vast number of us who have no plans to upgrade. If this bug really gets under your skin, I suggest installing Classic Shell, which has been recommended a few times in this thread. You can choose to only install the 'Classic Explorer' feature which fixes this bug among others, and even brings back the old File Copy UI which is so nice to have back. I've been using it for many months now without any troubles.

Also, to those of you who think they find a solution to this problem by simply changing a few options settings somewhere... thank you for your desire to help all of us, but you must not be having the same problem, and please don't post your 'solution' here. If you read some of the 29 pages of this thread, you'll see every solution imaginable has been suggested. This is a bug in Explorer itself. If you use Windows 7 and plan to keep using it, your options are 1) use Classic Shell, or 2) use a third party file management tool, such as XYplorer. If you stumble across this thread because you just noticed this bug, please vote up the bug, and do either 1 or 2.

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  1. Anonymous
    2015-10-31T15:50:10+00:00

    MGirka is absolutly correct.  There is a saying that has been so... often true as it applies to king and empires.  "That too shall pass".  We just have to wait.  The enthusiasts are busy as we speak.

    I was one of the enthusiasts (early '80s), but mine is seriously waning.  I remember Windows 3.1, and then my early involvement in the Windows 95 beta project.  Yes, they were enthusiastic times.  

    I will admit a bit of hypocracy, because my current programming for Android is done in an IDE that runs in Windows.  So it's still not all bad.  It's mature, reasonably robust, but it's the arrogance of MS that is an aweful distraction and turns one to other products.  In my senior years it's actually exciting to witness current event in developments.  If one can accept change, it's great to see what's coming.

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  2. Anonymous
    2015-10-31T12:42:01+00:00

    I agree with everything you say. The problem for Microsoft is they are being kept afloat by their enterprise buiness. Microsoft did not win the enterprise by a superior product. They won the enthusiast and they brought Microsoft to work.  Much like iphone, the enthusiast brought it to work in spite of IT. Microsoft is disenfranchising the enthusiasts, and they will bring Microsofts replacement to the enterprise.

    Too big to fail? They have already given up tablets and phones. Android is moving in on the desktop. Evolution is painful but healthy. Thanks Microsoft.

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  3. Anonymous
    2015-10-30T17:33:45+00:00

    Just to let you know.

    I bought a Dell Inspiron 17in 7000 Series (7737) in October 2014.

    It came with Win8.

    It had the problem.

    I upgraded to Win8.1.

    It had the problem.

    I upgraded to Win10.

    It had the problem.

    I downgraded back to Win 7 Pro 64bit.

    I still have the problem but at least I stopped losing my time on creating and entering username (and password) for any and everything I need to do with my computer.

    I stopped having to give away all my personal data to any company that makes money selling them to third parties.

    I just work.

    I did all the Windows updates that you can count and it didn't do any good.

    But my wife showed me why Microsoft didn't (and won't) give support to us about that problem.

    The problem started with the address bar at the top of Windows File Explorer.

    From a Microsoft point of view, they don't understand why we would keep using something that is obsolete when you can use the address bar at the top which was a brand new feature.

    Which my wife uses everyday and she is really into it.

    She asked me why I don't use the top address bar and the answer is simple.

    I'm used to work with the side (files/folders) tree and it is fast for me and I've been using it efficiently for over 20years. But it is the same for her with the top address bar.

    The bottom line is more about what's in it for Microsoft to incite them to leave an oldies in the new developped software and, for them, we are not part of their core business. Today, people uses computer for fun, entertainment, social media but for those who actually work with it, we are left behind.

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  4. Anonymous
    2015-10-30T13:53:58+00:00

    Sorry, Zaphod_B, I thought the articles in here were users' not Microsoft's responsibility.

    Yeah, the bug has apparently been fixed in 8.1+ but there is no way I'll do 8anything. Although 10 doesn't look too bad (and this bug is fixed there too, but I haven't confirmed that).

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