Bluescreen ndis.sys windows 7

Anonymous
2009-10-24T04:48:33+00:00

I just bought a new laptop hp pavilion dv6-2020ev with windows 7 premium home. Out of  nowhere the computer shuts down and restarts showing the blue screen that says DRIVER_IRQL_NOT_LESS_OR_EQUAL and the bottom it says ndis.sys and restart and goes through the process again, again and again...

I could not start safe mode with networking. It does the same thing as above, but I can start in safe mode and here are the problem details.

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 11273

Additional information about the problem:

BCCode: d1

BCP1: 0000000000000010

BCP2: 0000000000000002

BCP3: 0000000000000000

BCP4: FFFFF8800205F5D6

OS Version: 6_1_7600

Service Pack: 0_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\102409-22323-01.dmp

C:\Users\*****\AppData\Local\Temp\WER-31434-0.sysdata.xml

Please help, I want to enjoy my new laptop!!!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2009-10-25T04:30:29+00:00

Hi steve45321,  

Welcome to Microsoft Windows Vista Community site.  

This issue is mainly caused by the driver error which is installed for your LAN CARD / NIC (Network card)

The issue can be resolved by downloading and installing the latest drivers for the NIC from the manufacture’s website.  

Note: You might need to download the latest drivers in a different computer and install it in the computer where the issue is present, and you must boot to desktop with Safe Mode Option and install the latest drivers for the NIC 

Reference Link for how boot to desktop in Safe Mode.

http://windows.microsoft.com/en-us/windows-vista/Start-your-computer-in-safe-mode

Let me know if this worked.

Hope this is helpful. 

Regards,

Vijay K - Microsoft Support****Visit ourMicrosoft Answers Feedback Forumand let us know what you think.

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  1. Anonymous
    2010-04-14T19:37:27+00:00

    Hi,

    i have the same issue, have updated the drivers for the LAN and wireless LAN cards but the problem persists. For info the error screen reads:

    Technical Information:

    *** STOP: 0x000000D1 (0x0000000000000010,0x0000000000000002,0x0000000000000000,0xFFFFF880015115D6)

    *** ndis.sys - Address FFFFF880015115d6 base at FFFFF880014E3000, DateStamp 4a5bc184

    this is my father-in-laws laptop and the problems may have started when he tried to upgrade Norton 360. We have also rune the Norton removal tool to try to ensure there is no clash.

    Any advice on next steps would be much appreciated.

    Regards,

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  2. Anonymous
    2010-04-15T03:42:33+00:00

    Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via Windows Live SkyDrive or similar site?

    The following link has information on using Windows Live SkyDrive:

    http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65

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  3. Anonymous
    2012-05-29T16:10:56+00:00

    https://skydrive.live.com/#cid=BBCC2EF6311C55AB&id=BBCC2EF6311C55AB%21153

    Windows 7 Professional 64-bit w/ latest drivers installed.

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  4. Anonymous
    2012-05-30T01:43:22+00:00

    Hi ErichMoraga.

    The minidump file showed a DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) stop error caused by the teefer2.sys:

    BUCKET_ID:  X64_0xD1_teefer2+6085

    The teefer2.sys, which is dated Aug 16, 2010, is a Symantec Endpoint Protection driver.

    Try updating Symantec Endpoint Protection  to the latest version and see if it helps.

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