Bluescreen ndis.sys windows 7

Anonymous

I just bought a new laptop hp pavilion dv6-2020ev with windows 7 premium home. Out of nowhere the computer shuts down and restarts showing the blue screen that says DRIVER_IRQL_NOT_LESS_OR_EQUAL and the bottom it says ndis.sys and restart and goes through the process again, again and again...

I could not start safe mode with networking. It does the same thing as above, but I can start in safe mode and here are the problem details.

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 11273

Additional information about the problem:

BCCode: d1

BCP1: 0000000000000010

BCP2: 0000000000000002

BCP3: 0000000000000000

BCP4: FFFFF8800205F5D6

OS Version: 6_1_7600

Service Pack: 0_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\102409-22323-01.dmp

C:\Users\*****\AppData\Local\Temp\WER-31434-0.sysdata.xml

Please help, I want to enjoy my new laptop!!!

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Answer accepted by question author

Anonymous

Hi steve45321,

Welcome to Microsoft Windows Vista Community site.

This issue is mainly caused by the driver error which is installed for your LAN CARD / NIC (Network card)

The issue can be resolved by downloading and installing the latest drivers for the NIC from the manufacture’s website.

Note: You might need to download the latest drivers in a different computer and install it in the computer where the issue is present, and you must boot to desktop with Safe Mode Option and install the latest drivers for the NIC

Reference Link for how boot to desktop in Safe Mode.

http://windows.microsoft.com/en-us/windows-vista/Start-your-computer-in-safe-mode

Let me know if this worked.

Hope this is helpful.

Regards,

Vijay K - Microsoft Support****Visit ourMicrosoft Answers Feedback Forumand let us know what you think.

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53 additional answers

Anonymous

2012-07-19T13:21:54+00:00

OK, good luck!
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Anonymous

2012-07-19T13:00:12+00:00

I installed some new memory a few weeks ago, so I tested it yesterday and found one of the DIMMs was bad. I removed the defective one, and hope that reduces the # of BSODs I get!
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Anonymous

2012-07-18T02:16:58+00:00

Yes, that was a similar SYSTEM_SERVICE_EXCEPTION (3b) stop error referencing the win32k.sys.

However there was also a BAD_POOL_HEADER (19) stop error that occurred today that appears to have been caused by the Pgpwdefs.sys:

BugCheck 19, {3, fffffa8006bd8810, fffdfa8006bd8810, fffffa8006bd8810}

*** WARNING: Unable to verify timestamp for Pgpwdefs.sys*** ERROR: Module load completed but symbols could not be loaded for Pgpwdefs.sysProbably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )

The process that crashed was the NetClient.exe so there may be an issue with the Pgpwdefs.sys or a conflict between the PGP software and Net Client software.
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Anonymous

2012-07-17T18:49:21+00:00

The minidump files showed a SYSTEM_SERVICE_EXCEPTION (3b) stop error referencing the win32k.sys:

BUCKET_ID: X64_0x3B_win32k!xxxInternalDoPaint+19

The process that crashed was sametime.exe which may indicate increased network activity may have occurred at the time of the crash so it is possible SEP contributed to the crash.

Did you receive just one bluescreen crash recently?

Well, I just got another BSOD a few minutes ago! I uploaded the stuff to my public share again and it seems to have the same kinda' details...

SYSTEM_SERVICE_EXCEPTION

STOP: 0x0000003B

win32k.sys

https://skydrive.live.com/#cid=BBCC2EF6311C55AB&id=BBCC2EF6311C55AB%21153

Windows 7 Professional SP1 64-bit w/ latest drivers installed.

-Thanks,

Erich
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