Bluescreen ndis.sys windows 7

Anonymous

I just bought a new laptop hp pavilion dv6-2020ev with windows 7 premium home. Out of nowhere the computer shuts down and restarts showing the blue screen that says DRIVER_IRQL_NOT_LESS_OR_EQUAL and the bottom it says ndis.sys and restart and goes through the process again, again and again...

I could not start safe mode with networking. It does the same thing as above, but I can start in safe mode and here are the problem details.

Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7600.2.0.0.768.3

Locale ID: 11273

Additional information about the problem:

BCCode: d1

BCP1: 0000000000000010

BCP2: 0000000000000002

BCP3: 0000000000000000

BCP4: FFFFF8800205F5D6

OS Version: 6_1_7600

Service Pack: 0_0

Product: 768_1

Files that help describe the problem:

C:\Windows\Minidump\102409-22323-01.dmp

C:\Users\*****\AppData\Local\Temp\WER-31434-0.sysdata.xml

Please help, I want to enjoy my new laptop!!!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Anonymous

Hi steve45321,

Welcome to Microsoft Windows Vista Community site.

This issue is mainly caused by the driver error which is installed for your LAN CARD / NIC (Network card)

The issue can be resolved by downloading and installing the latest drivers for the NIC from the manufacture’s website.

Note: You might need to download the latest drivers in a different computer and install it in the computer where the issue is present, and you must boot to desktop with Safe Mode Option and install the latest drivers for the NIC

Reference Link for how boot to desktop in Safe Mode.

http://windows.microsoft.com/en-us/windows-vista/Start-your-computer-in-safe-mode

Let me know if this worked.

Hope this is helpful.

Regards,

Vijay K - Microsoft Support****Visit ourMicrosoft Answers Feedback Forumand let us know what you think.

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53 additional answers

Anonymous

2014-08-19T16:55:43+00:00

That's good news!

Thanks for the follow-up.
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Anonymous

2014-08-19T16:52:43+00:00

Thank you for the recommendation but the problem was already solved in the meantime - I've updated less suspected driver for Atheros AR9285 wireless adapter.
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Anonymous

2014-08-19T15:40:52+00:00

Hi David,

To get the best help I recommend starting a new topic.

To start a new topic click "Participate" and then click "Ask a Question" in the following link:

http://answers.microsoft.com/en-us

We will be glad to help.
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Anonymous

2014-08-19T15:16:01+00:00

Hi auggy,

could you please check my screen and files as well?

The Blue screen of death occurred today after I accepted an invitation from ZoneAlarm firewall to upgrade, then after installation completed and pc restarted a BSOD appeared and repeats each time I run Win7 in normal mode or in safe mode with internet.

ZoneAlarm installed "zone alarm free firewall" on my pc.

So far I've tried Restoration point (it haven't been able to finish the procedure)

then I uninstalled "zone alarm free firewall" - didn't work

also tried downgrade and upgrade of NIC (Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC (NDIS 6.20)) - also didn't work

https://onedrive.live.com/redir?resid=B57C55CFFEC4F3B5%21125

(some info here is in Czech but I suppose in this case it won't be the obstacle)

Thank you in advance for you response

PS: I'm sorry if I posted this to the wrong (old) thread, if it is so, could somebody navigate me into right place please?
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