Hi,
Follow these below methods and check if the issue gets fixed.
Method 1:
You may perform a system restore Use the Windows Recovery Environment (WinRE) to run System Restore (If System Restore is enabled on your computer)
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- Insert the Windows 7 installation disc into the disc drive, and then start the computer.
- Press a key when the message indicating "Press any key to boot from CD or DVD …". appears.
- Select a language, a time and currency, and a keyboard or input method, and then click Next.
- Click Repair your computer.
- In the System Recovery Options dialog box, choose the drive of your Windows installation and click Next
- At the System Recovery Options Dialog Box, click on System Restore.
- Follow the System Restore Wizard instruction and choose the appropriate restore point.
- Click Finish to restore the system.
Method 2: ****
You may also perfom sfc scan if you are able to get the command prompt in Windows Recovery Environment ( WinRE).
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- Type the following command, and then press ENTER:
sfc /scannow
[The sfc /scannow command scans all protected system files and replaces incorrect versions with correct
Microsoft versions.]
A message will appear stating that 'The system scan will begin'. Be patient because the scan may take some time
- If any files require a replace SFC will replace them. You may be asked to insert your Win7 DVD for this process to continue
- If everything is okay you should, after the scan, see the following message "Windows resource protection did not
find any integrity violations"
- After the scan has completed, close the command prompt window, restart the computer and check.
Method 3:
Run SFC with offline option.
sfc /SCANNOW /OFFBOOTDIR=c:\ /OFFWINDIR=c:\windows
Where "c:" is your system drive
Thanks and Regards:
I. Suuresh Kumar- Microsoft Support.
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