Printer problem - Items sent to print are not printing.

Anonymous
2010-09-04T04:54:31+00:00

I'm having problems with my printer.  If I send a document over to be printed it doesn't print?  There's no jam, the cartridges are full and there's  paper.  Help!

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2011-07-01T21:28:02+00:00

Hi Bob,

Getting a test page out is good start, but there a few thing s you can try to get your printer fully working...

Microsoft provides a Fix It tool which will troubleshoot the printer for you, and might give some useful information on what might be causing an issue:

http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-printer-problems

If you are getting prints out it sounds as though there isn't much wrong with the spools service, but keep an eye on it as sometimes a print job can throw the service out. You'll find it in Services.

Also, make sure you have the latest driver for the printer from the manufacturers website. You view what drivers you have already from Print Management, which you can find in Administrative Tools from the Control Panel.

Hope some this helps.

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  1. Anonymous
    2012-02-03T14:26:44+00:00

    send docments to be printend it doesnt print

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  2. Anonymous
    2012-01-24T18:23:15+00:00

    Click start icon, go to devices and printers, make sure the highlight or check mark is on your printer type

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  3. Anonymous
    2012-01-23T05:57:59+00:00

    I have been having this problem for a couple of weeks now and think it may be related to something that automatically downloaded from Microsoft during regular updates.  I have a Dell computer and am using Windows 7.   I have a Kodak printer which started acting up, as described in this string; I tried all the "fix-its" offered on-line and finally figured it must be the printer head had died.  I ended up purchasing a new printer and started having the same problem.  I have found several things to try which actually seems to help and the printer works fine for awhile and then freezes up again.  At least I can get it printing again.  Here is what I do:  1)open the Devices & Printers folder and right click on the printer icon (there should be the yellow triangle over it indicating there is a problem) and choose "trouble shoot".  Let the trouble shooter go through it's cycle and often this will clear up the problem.  If that doesn't work try 2) click on the microsoft windows icon at the bottom and open the list; you will see a box at the bottom that says "search programs and files".  Type "run" into the box and hit the enter key.  Then type "service.mcs" and hit the enter key.  This will open the "Service" list; scroll down to "Print Spooler" and left click on it.  Look up to the left and see the "restart the program" and click on that.

    I notice that printing jobs seem to get "stuck" and nothing prints.  By doing these 2 things above, it usually clears it up.  On occasion, neither of these works, so I turn the printer off, wait 30 seconds, turn it on and try to print again.  Then go through steps 1 and or 2 again.  Sounds frustrating (it is) but at least it is working for me.  Hope this helps others like me that don't know much about computers and just want them to work!

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  4. Anonymous
    2012-01-22T19:42:10+00:00

    I'm having problems with my printer. If I send a document over to be printed it doesn't print? There's no jam, the cartridges are full and there's paper. Help!

    Documents cannot print, but photos can.

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