LG DVD-RAM Drive not reading discs in Windows 7

Anonymous

Title pretty much sums it up....

I have 7 installed and it's running great! But if I put anything into the drive to load onto the system it doesn't spin it up. I can see the drive in My Computer, but it still thinks that CD1 of World of Warcraft is inside of it, but it didn't spin up that disc either.

I had a bunch of things turned off during the install (HyperTransport, IDE, FDD), should I turn everything off again and try to load it up, just to turn it all back on later? Or is there a known fix? Exact model is the GH22NS30.

AMD Athlon 64 x2 Dual Core Processor 5400+ Black Edition; Abit AN52 nForce 520 Motherboard; OCZ SLI-Ready Edition 4GB DDR2 (PC2 6400); Western Digital WD360GD 36gb Raptor; Western Digital WD740ADFD 74gb Raptor; LG GH22NS30 DVD-RAM Drive; XfX GeForce 8800GT Alpha Dog Edition

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Anonymous

Hi Rustedbucket,

Thanks for posting to the Getting Ready for Windows 7 communtiy forum.

Try deleting the filters in the registry, see if this helps to resolve this.

Remember to backup the registry to external media prior to editting the registry.

Click Start

Collapse this imageExpand this image

, type regedit in the Start Search box, and then click regedit in the Programs list.

Collapse this imageExpand this image

If you are prompted for an administrator password or confirmation, type your password, or click Continue. 2. Locate, and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

Caution There can be many instances of the registry subkey that is mentioned in step 2**. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM**. 3. In the right pane, right-click UpperFilters, and then click Delete. 4. Click Yes to confirm the removal of the UpperFilters registry entry. 5. In the right pane, right-click LowerFilters, and then click Delete. 6. Click Yes to confirm the removal of the LowerFilters registry entry. 7. Exit Registry Editor, and then restart the computer.

Please let us know if this assists you or if further assistance is needed involving this issue.

Regards,

Debbie

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forumand let us know what you think.

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71 additional answers

Anonymous

2009-08-04T22:54:08+00:00

I am having this exact same problem. I installed 7RC on my custom build about a week ago and everything was fine then it just stopped. Rustedbucket has described it perfectly. It loads in the BIOS, the Device Manager recognizes it, it just wont read anything. I can do a live boot from DVD so I know it's not the drive. I've successfully booted to Ubuntu and BackTrack3 several times on live linux DVDs. The device shows in Windows...just won't read.

I pulled up the system history, and I saw that there were 2 critical updates from Windows that my system pulled down automatically and installed around the time it stoped working. I did a system restore but that didn't help.

Next I uninstalled the drive from the Device Manager, no success there either.

I pulled up the Registry Editor...but the specific "Upper" and "Lower" filters were not present for me to delete.

What's next?

I'm running a custom build system;

Intel Q9550 Core2Quad 2.83GHz

8GB DDR3 RAM

4TB SATA 7200RPM HDD in RAID 0

XFX GTX 260 893MB DDR32000 GPU

Windows 7RC x64

Hopefully your post will bring some answers, John. As you can see, I've gone almost a full month since I've had a response concerning this issue. All I really need to know, I guess, is that this is a known issue and that it will be rectified at the retail launch. Sure, I can buy another drive, but since this one is brand new, and I know that it isn't broken, why bother?

I've posted on multiple other Windows7 forums and have been getting much of the same response there...nothing. Please, someone, let us know if there is a fix or would a moderator/developer just verify the issue.

AMD Athlon 64 x2 Dual Core Processor 5400+ Black Edition; Abit AN52 nForce 520 Motherboard; OCZ SLI-Ready Edition 4GB DDR2 (PC2 6400); Western Digital WD360GD 36gb Raptor; Western Digital WD740ADFD 74gb Raptor; LG GH22NS30 DVD-RAM Drive; XfX GeForce 8800GT Alpha Dog Edition
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Anonymous

2009-08-04T14:08:14+00:00

I have the exact same problem with inspiron1545. no upper or lower filters to remove. I need my disc drive.
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Anonymous

2009-08-04T00:00:32+00:00

I am having this exact same problem. I installed 7RC on my custom build about a week ago and everything was fine then it just stopped. Rustedbucket has described it perfectly. It loads in the BIOS, the Device Manager recognizes it, it just wont read anything. I can do a live boot from DVD so I know it's not the drive. I've successfully booted to Ubuntu and BackTrack3 several times on live linux DVDs. The device shows in Windows...just won't read.

I pulled up the system history, and I saw that there were 2 critical updates from Windows that my system pulled down automatically and installed around the time it stoped working. I did a system restore but that didn't help.

Next I uninstalled the drive from the Device Manager, no success there either.

I pulled up the Registry Editor...but the specific "Upper" and "Lower" filters were not present for me to delete.

What's next?

I'm running a custom build system;

Intel Q9550 Core2Quad 2.83GHz

8GB DDR3 RAM

4TB SATA 7200RPM HDD in RAID 0

XFX GTX 260 893MB DDR32000 GPU

Windows 7RC x64
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Anonymous

2009-07-07T14:51:09+00:00

I am still looking for a solution or a "known issue" response in regards to LG drives not reading discs under Windows 7. I have posted on this forum multiple times and have been given suggestions by moderators (all of which I have attempted).

Please, I still am using a machine that does not have a CD/DVD drive that reads. Here is a list of EVERYTHING that I have done to rectify the situation (mods, please note that I HAVE attempted the Upper/Lowerfilters fix and that the Upper/Lowerfilter entries DID NOT exist; note that Devcon confirms that the filters do not exist).

The drive model is:

LG GH22NS30 Super Multi - DVD±RW (±R DL) / DVD-RAM drive - Serial ATA - 48x (CD) / 16x (DVD) 48x (CD) / 20x (DVD±R) / 12x (DVD-R DL) / 16x (DVD+R DL) 32x (CD) / 6x (DVD-RW) / 8x (DVD+RW) / 12x (DVD-RAM) - Internal - Black

-- Drive is recognized by Windows 7 (can be seen in Explorer and Device Manager)

-- BIOS will recognize discs and prompt for booting (should the disc be a boot disc)

-- I have tried removing the Upper and LowerFilters in the registry; NEITHER value existed when I searched for them

-- I have uninstalled the drive, both physically and via device manager

-- I have run Devcon to determine the parameters of the drive; this is the resulting information:

IDE\CDROMHL-DT-ST_DVD-RAM_GH22NS30_________________1.02____\5&F23758A&0& 1.0.0Name: HL-DT-ST DVD-RAM GH22NS30 ATA DeviceSetup Class: {4d36e965-e325-11ce-bfc1-08002be10318} CDROMControlling Service:cdrom1 matching device(s) found.

-- Have verified that both the power and data cables ARE seated properly

-- Have updated the firmware (from version 0 to 1, and then 1 to 2); issues existed in every firmware upgrade

AMD Athlon 64 x2 Dual Core Processor 5400+ Black Edition; Abit AN52 nForce 520 Motherboard; OCZ SLI-Ready Edition 4GB DDR2 (PC2 6400); Western Digital WD360GD 36gb Raptor; Western Digital WD740ADFD 74gb Raptor; LG GH22NS30 DVD-RAM Drive; XfX GeForce 8800GT Alpha Dog Edition
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