LG DVD-RAM Drive not reading discs in Windows 7

Anonymous
2009-05-16T12:10:01+00:00

Title pretty much sums it up....

I have 7 installed and it's running great!  But if I put anything into the drive to load onto the system it doesn't spin it up.  I can see the drive in My Computer, but it still thinks that CD1 of World of Warcraft is inside of it, but it didn't spin up that disc either.

I had a bunch of things turned off during the install (HyperTransport, IDE, FDD), should I turn everything off again and try to load it up, just to turn it all back on later?  Or is there a known fix?  Exact model is the GH22NS30.

AMD Athlon 64 x2 Dual Core Processor 5400+ Black Edition; Abit AN52 nForce 520 Motherboard; OCZ SLI-Ready Edition 4GB DDR2 (PC2 6400); Western Digital WD360GD 36gb Raptor; Western Digital WD740ADFD 74gb Raptor; LG GH22NS30 DVD-RAM Drive; XfX GeForce 8800GT Alpha Dog Edition

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2009-05-18T21:29:20+00:00

Hi Rustedbucket,

Thanks for posting to the Getting Ready for Windows 7 communtiy forum.

Try deleting the filters in the registry, see if this helps to resolve this.

Remember to backup the registry to external media prior to editting the registry. 

  1. Click Start

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, type regedit in the Start Search box, and then click regedit in the Programs list.

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If you are prompted for an administrator password or confirmation, type your password, or click Continue. 2. Locate, and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

Caution There can be many instances of the registry subkey that is mentioned in step 2**. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM**. 3. In the right pane, right-click UpperFilters, and then click Delete. 4. Click Yes to confirm the removal of the UpperFilters registry entry. 5. In the right pane, right-click LowerFilters, and then click Delete. 6. Click Yes to confirm the removal of the LowerFilters registry entry. 7. Exit Registry Editor, and then restart the computer.

Please let us know if this assists you or if further assistance is needed involving this issue.

Regards,

Debbie

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forumand let us know what you think.

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  1. Anonymous
    2009-10-16T20:18:16+00:00

    I also have this same issue. I have both a CD-RW drive and a DVD-ROM drive in my computer. Both drives read discs fine outside of Windows 7. In Windows 7 I cannot read any type of disc. This was a clean install of Windows 7 so no other burning software or anything is installed. The drives did not work right after Windows 7 install finished. I also have no Upper or Lower Filters in the registry.

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  2. Anonymous
    2009-08-06T20:34:36+00:00

    Why is this marked as answered, MICROSOFT! Do Debbie and David the supposed Support Engineers think they can come in here and state some ____ out of a book, THAT DOESN'T EVEN APPLY TO OPTICAL DRIVES BECAUSE THERE ARE NO UPPER AND LOWER FILTERS TO DELETE, and then call it a day? Is that what you think constitutes and answer? Absolutely not! How the $#@! do I get this reopened? I swear to god I will sling a script at this forum that posts this question a thousand times every hour if you don't re-open this. It's one thing to not have an answer..I get it, its a release candidate, we're all still figuring this thing out. But for these two lame ducks to come in here, scribble some jibberish down in an vague attempt to solve a problem and call the issue closed is insulting.

    I'm sorry to hear that you're experiencing the same issue cgoidel. I'm still having success with my HP drive. The fact that yourS is Hitachi and ours was an LG may say something about the driver origination though.

    GET BACK IN HERE DEBBIE & DAVE! IT'S CALLED PROFESSIONALISM. YOU'RE NOT FINISHED UNTIL THE ISSUE IS TRULY RESOLVED. SCRIBBLING SOME NON-SENSE JIBBERISH DOWN IN THE FORUM DOES NOT CONSTITUTE RESOLUTION. IT CONSTITUTES YOUR FOOLISHNESS.

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  3. Anonymous
    2009-08-05T17:12:30+00:00

    Mine is not LG. It is a Hitachi on a Dell.

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  4. Anonymous
    2009-08-05T15:14:10+00:00

    Rusted,

    You and I have different drives but we're experiencing the same problems. I've seen similar posts to this on various other forums as well. I'm using the LG | GH22LS50 SATA LS, it's a LightScribe model. I called LG and they admitted that ALL of their optical drives were having issues running with Windows 7. They told me because I am running the drive on a Release Candidate and not the complete, end stage RTM OS that I would not be eligible for a defective merchandise return.

    So with no alternative, I turned to MicroCenter and picked up a comparable HP model for about $50 and installed it. It works fine...for now. I'm putting my LG Drive on Craigslist for about $10 under retail in hopes of getting some of my money back.

    Since my LG Drive worked fine initially until those "Critical Updates" were installed via the Windows Update Service I'm thinking it's got something to do with that. There's probably something in those updates that is breaking the LG Drivers since it's happening to all of the LG Optical Drives. I would encourage Mircosoft to take a look at their OS Updates for Windows 7 and see if there is something in there that is disabling or jacking something up on the  LG Drivers. I would encourage LG to do the same.

    These are the kinds of things that happen when you run a Release Candidate. You can't really be mad at Microsoft because they're looking for us to find errors just like this. We made the choice to install the RC instead of just buying a copy of Vista and getting a free trade up when the OS is completed. Inconvenience is to be expected. I am annoyed that I might be out $50 though.

    I'll take a look at my system tonight and see what those Critical Updates were...there's got to be something in there, my drive was fine before that hit my system. Take a look at your system too...see if you got the updates right as your drive stopped working too.

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