LG DVD-RAM Drive not reading discs in Windows 7

Anonymous

Title pretty much sums it up....

I have 7 installed and it's running great! But if I put anything into the drive to load onto the system it doesn't spin it up. I can see the drive in My Computer, but it still thinks that CD1 of World of Warcraft is inside of it, but it didn't spin up that disc either.

I had a bunch of things turned off during the install (HyperTransport, IDE, FDD), should I turn everything off again and try to load it up, just to turn it all back on later? Or is there a known fix? Exact model is the GH22NS30.

AMD Athlon 64 x2 Dual Core Processor 5400+ Black Edition; Abit AN52 nForce 520 Motherboard; OCZ SLI-Ready Edition 4GB DDR2 (PC2 6400); Western Digital WD360GD 36gb Raptor; Western Digital WD740ADFD 74gb Raptor; LG GH22NS30 DVD-RAM Drive; XfX GeForce 8800GT Alpha Dog Edition

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Anonymous

Hi Rustedbucket,

Thanks for posting to the Getting Ready for Windows 7 communtiy forum.

Try deleting the filters in the registry, see if this helps to resolve this.

Remember to backup the registry to external media prior to editting the registry.

Click Start

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, type regedit in the Start Search box, and then click regedit in the Programs list.

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If you are prompted for an administrator password or confirmation, type your password, or click Continue. 2. Locate, and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class{4D36E965-E325-11CE-BFC1-08002BE10318}

Caution There can be many instances of the registry subkey that is mentioned in step 2**. You must make sure that you are in the appropriate registry subkey before modifying the UpperFilters and the LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the Default data value is DVD/CD-ROM and the Class data value is CDROM**. 3. In the right pane, right-click UpperFilters, and then click Delete. 4. Click Yes to confirm the removal of the UpperFilters registry entry. 5. In the right pane, right-click LowerFilters, and then click Delete. 6. Click Yes to confirm the removal of the LowerFilters registry entry. 7. Exit Registry Editor, and then restart the computer.

Please let us know if this assists you or if further assistance is needed involving this issue.

Regards,

Debbie

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forumand let us know what you think.

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71 additional answers

Anonymous

2009-11-20T17:11:43+00:00

I swallowed the pill and purchased a new LG Super Multi for a paltry $25 and problem solved. I just resigned to the fact that my trusty LG bit it after the Win 7 install.
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Anonymous

2009-11-20T16:29:32+00:00

Same problem but with Compaq laptops: CQ60 upgraded from Vista to Win7 32-bit and a CQ61 pre-installed Win7 64-bit. I found that if I boot with a disc in the drive it will work fine even after the disc is removed. It appears to be an initialization problem, possibly a service not starting.
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Anonymous

2009-11-20T11:23:11+00:00

Yet another person here having the exact same problem.

I have 2 DVD drives - LG GCC H20 super-multi and a Pioneer DVD-RW drive. Both are confirmed "compatible" with Win7 64-bit.

Both appear fine in Device Manger, no errors.

Both have current Firmware installed

Put in any kind of disc; DVD (Film or software), CD etc. it flashes a few times then goes quiet. About 10 minutes later it'll spin up, occasionally do something (e.g. try and auto-run or play music) then stop again for another 10 minutes. Can't close the program during this time either, have to wait for about 10 minutes before it'll close any process e.g. WMP or CyberLink.

No filters to remove

Drivers claim to be up to date

Have changed drive letters

Have changed SATA ports on MoBo.

Have un-installed, removed, booted, reinstalled, re-booted.

Have removed old IDE drive.

Really, incredibly annoying.

My only thought is it might be an interupt conflict somewhere?
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Anonymous

2009-11-12T04:44:04+00:00
I had a similar problem with my Plextor PX-880SA SATA CD/DVD drive. I was able to complete a clean install of Windows 7 on my newly built computer (installed from the BIOS), but as soon as I inserted any type of CD or DVD into the drive when working in Windows 7, nothing was recognized. I kept receiving an error message asking me to insert a disk. The drive was obviously installed and working correctly because I was able to install the operating system using the drive. I noted in Device Manager that my drive (and all Plextor drives - per the Plextor website) uses the standard Microsoft driver (6.1.7600.16385 issued June 21, 2006) and that there were no updated drivers available from Plextor or Microsoft.

I found a potential solution in a thread in one of these forums after searching around for about a day. Refer to the response from betavirus11 on September 26, 2009 in the following thread.(http://social.answers.microsoft.com/Forums/en-US/GettingReadyforWindows7/thread/80885883-a566-4bda-941e-fe156048cffc/). Microsoft seemed to have no answers as every response from them regarding this problem was asking people to delete upper and lower filters in their registries when those filters do not exist (as they did not exist for me either).

The solution that worked for me was very easy:

Type "disk management" into the Windows Start Menu search field.

Select "Create and format hard drive partitions." This opens the Disk Management window. This window can also be accessed through the Control Panel (Administrative Tools -> Computer Management -> Disk Management [under the Storage category]).

Your optical drive should be listed along with any hard disks on your system.

Right-click on your optical drive's name and select "Change Drive Letter and Paths..."

Reassign your drive to a different letter than the one that it is currently assigned. (For example, my drive had been automatically assigned to "D:" so I changed it to "A:")

Restart your computer

Insert a CD or DVD into your drive and try accessing it from Windows Media Player.

This worked for me the first time without having to do anything else.

My thanks to betavirus11 for discovering this solution and posting it to the forums!
Unfortunately, this did not clear up my problem. SATA LG GH22NS40 on W7, have done everything recommended here, Cleared of all burning software third-party wise, no virus checking, you get the picture, and still not working. Recognized as a DVD-ROM, does not show up though under My Computer window to the left, place a CD/DVD in and get nothing but spin. Microsoft "Tech Support" tried to work with me, and they could not even figure out what was happening. Had a return tech call today, but they begged off and asked for more time to research this problem.

If it has been in the program since the Beta, has been reported several times over in varios forums, then why was W7 released with such a disabliitating bug in it?

LG is no help either, they say it's M$ probelm and they will not even talk to you about it at all other than say go to M$.

I even tried an external usb iomega DVD/CD drive and got the same results, so I know this is not just an LG drive thing.

Big problem that should not be... I do believe my next computer will be a mac...
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