Windows explorer random crashes for Windows 7 64-bit

Anonymous
2009-12-11T14:12:36+00:00

Hello,

I have been been getting random windows explorer crashes. I am on windows 7 64 bit version. Here are my most recent event error logs from the past day:

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5be01a

Exception code: 0xc000041d

Fault offset: 0x00000000000fd7d2

Faulting process id: 0xd50

Faulting application start time: 0x01ca7a1f2eeaa801

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\system32\ole32.dll

Report Id: 8443a25b-e612-11de-b2bf-00241dd95063

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc000041d

Fault offset: 0x0000000000051d1e

Faulting process id: 0xe4c

Faulting application start time: 0x01ca7a1f2529a482

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 693e437f-e612-11de-b2bf-00241dd95063

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc000041d

Fault offset: 0x000000000003202d

Faulting process id: 0xc0c

Faulting application start time: 0x01ca7a1f1fd0ed44

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 60915f9f-e612-11de-b2bf-00241dd95063

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000005

Fault offset: 0x0000000000051da0

Faulting process id: 0xec0

Faulting application start time: 0x01ca7a0ae19e0193

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 5954bcb3-e612-11de-b2bf-00241dd95063

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000374

Fault offset: 0x00000000000c6cd2

Faulting process id: 0xa78

Faulting application start time: 0x01ca79eaf10a6bca

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 1b5944ff-e5fe-11de-b2bf-00241dd95063

The crashes do not stall my system its just that the pop up window shows up saying I have restart windows explorer again. I'm wondering if its a program I installed or something else. I do not want to reinstall windows 7 in order to fix this problem. Any help is appreciated. Please let me know if more information is required. Thank you.

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Anonymous
2011-07-12T19:31:09+00:00

Continual Windows Explorer crashes.  Depending on my activity, how many windows/programs I was opening and closing as often as every few minutes.

For me, it was the Trend Micro Internet Security Suite.  I took that out, life is good again and my new computer is finally performing as I expected it would.

A pity, I've been with them since they were PCCillin.

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  2. Anonymous
    2012-07-15T05:40:31+00:00

    Hi Juni0r,

    You are experiencing Windows Explorer crashes because your system files have got corrupted. Some of your system files could be overwritten by other third party versions. This problem is often experienced when you install a theme software on your computer and it overwrites your system files located usually in the C:\Windows and C:\Program Files. What you have to do is restore their original versions using a tool such as System File Checker (SFC). Locate SFC as below:

    1. Click Start, point to All Programs | Accessories.
    2. Right click Command Prompt and select "Run as Administrator".
    3. Type the following command and press ENTER:

    SFC /SCANNOW

    1. Once the task is finished, type "EXIT" (without quotes) and then press ENTER.

    If you still experience Windows Explorer crashes then its reasons could be slightly different. Your computer could be infected by virus/ malware which has made inappropriate changes in the system. Download and install a good antivirus software, scan your system files and then remove infections, if any.

    You can try different solutions too. Check your hard disk for errors. It might have a lot of bad sectors which are making it impossible to retrieve system needed information.

    1. Double click "My Computer" icon on your desktop.
    2. Right click your system drive (usually drive C:) and select Properties.
    3. Under "Tools" tab, click "Check Now" button.
    4. Click "Start" to scan and repair hard disk errors.

    <removed>

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  3. Anonymous
    2012-07-28T02:19:09+00:00

    Dear Juni0r,

    Try to load your Windows 7 Operating System with "No GUI" mode. This is a feature provided within System Configuration utility which can help you diagnose your problem.

    1. Click Start button on your Taskbar.
    2. Type MsConfig in the Search box and press ENTER.
    3. System Configuration dialog shall open.
    4. Click Boot tab.
    5. There is a checkbox No GUI Boot. Simply uncheck it.
    6. Click Apply | OKto save your settings and exit.
    7. Restart your machine.

    If this fails to solve your problem consider rebuilding the Boot Configurations of your operating system. Do the steps given below:

    1. Insert Windows 7 64 Bit installation disc.
    2. Properly configure the CMOS settings in such a way that the disc is set to be the first boot media and your hard disk as the second one.
    3. Save the changes and restart.
    4. Press any key when prompted.
    5. Wait till the setup wizard loads. Once it is loaded, click Repair your computer link provided on its first welcome page.
    6. Click Command Prompt in the new screen that appears.
    7. Type the following command and press ENTER:

    BOOTCFG /REBUILD

    1. After your boot configurations are rebuild successfully, type EXIT and press ENTER.
    2. Restart the system as usual.

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  4. Anonymous
    2012-08-27T08:39:39+00:00

    Andre

    I hope you are still about.

    I've finally got frustrated about the occasional Explorer crashes (usually when right clicking) that I have downloaded your reg file and collected some dumps.

    https://skydrive.live.com/?cid=24D5B14FC284DE60&id=24D5B14FC284DE60!103

    (Hopefully I have uploaded correctly and made them public)

    Thanks very much

    Mark Beckett

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