This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello,
I have been been getting random windows explorer crashes. I am on windows 7 64 bit version. Here are my most recent event error logs from the past day:
Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5be01a
Exception code: 0xc000041d
Fault offset: 0x00000000000fd7d2
Faulting process id: 0xd50
Faulting application start time: 0x01ca7a1f2eeaa801
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\ole32.dll
Report Id: 8443a25b-e612-11de-b2bf-00241dd95063
Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc000041d
Fault offset: 0x0000000000051d1e
Faulting process id: 0xe4c
Faulting application start time: 0x01ca7a1f2529a482
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 693e437f-e612-11de-b2bf-00241dd95063
Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc000041d
Fault offset: 0x000000000003202d
Faulting process id: 0xc0c
Faulting application start time: 0x01ca7a1f1fd0ed44
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 60915f9f-e612-11de-b2bf-00241dd95063
Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000005
Fault offset: 0x0000000000051da0
Faulting process id: 0xec0
Faulting application start time: 0x01ca7a0ae19e0193
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 5954bcb3-e612-11de-b2bf-00241dd95063
Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000374
Fault offset: 0x00000000000c6cd2
Faulting process id: 0xa78
Faulting application start time: 0x01ca79eaf10a6bca
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 1b5944ff-e5fe-11de-b2bf-00241dd95063
The crashes do not stall my system its just that the pop up window shows up saying I have restart windows explorer again. I'm wondering if its a program I installed or something else. I do not want to reinstall windows 7 in order to fix this problem. Any help is appreciated. Please let me know if more information is required. Thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Continual Windows Explorer crashes. Depending on my activity, how many windows/programs I was opening and closing as often as every few minutes.
For me, it was the Trend Micro Internet Security Suite. I took that out, life is good again and my new computer is finally performing as I expected it would.
A pity, I've been with them since they were PCCillin.
have you created the dump again with the taskmanager? Don't do this. Let the WER service generate the dump.
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
I did cause there ain't a C:\Localdumps path, neither it is created.
here's a screen shot: http://dl.dropbox.com/u/2671657/PTSCRN.png
I've even put the DWORD you mentioned (tried both ways, with it and without it. none worked).
Can't really know why the dump is not generated if it has been to everyone else.
I've also ran sfc /scannow and no harm done to files integrity.
have you created the dump again with the taskmanager? Don't do this. Let the WER service generate the dump.
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
I've created the DUMP file. Hope to have set it up properly (create dump file through Task Manager->Processes),
Please create the dump with the WER service by importing the reg file.
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
I have imported your registry file.
Wow! It works now. Thank you.
