Windows explorer random crashes for Windows 7 64-bit

Anonymous
2009-12-11T14:12:36+00:00

Hello,

I have been been getting random windows explorer crashes. I am on windows 7 64 bit version. Here are my most recent event error logs from the past day:

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5be01a

Exception code: 0xc000041d

Fault offset: 0x00000000000fd7d2

Faulting process id: 0xd50

Faulting application start time: 0x01ca7a1f2eeaa801

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\system32\ole32.dll

Report Id: 8443a25b-e612-11de-b2bf-00241dd95063

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc000041d

Fault offset: 0x0000000000051d1e

Faulting process id: 0xe4c

Faulting application start time: 0x01ca7a1f2529a482

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 693e437f-e612-11de-b2bf-00241dd95063

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc000041d

Fault offset: 0x000000000003202d

Faulting process id: 0xc0c

Faulting application start time: 0x01ca7a1f1fd0ed44

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 60915f9f-e612-11de-b2bf-00241dd95063

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000005

Fault offset: 0x0000000000051da0

Faulting process id: 0xec0

Faulting application start time: 0x01ca7a0ae19e0193

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 5954bcb3-e612-11de-b2bf-00241dd95063

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000374

Fault offset: 0x00000000000c6cd2

Faulting process id: 0xa78

Faulting application start time: 0x01ca79eaf10a6bca

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 1b5944ff-e5fe-11de-b2bf-00241dd95063

The crashes do not stall my system its just that the pop up window shows up saying I have restart windows explorer again. I'm wondering if its a program I installed or something else. I do not want to reinstall windows 7 in order to fix this problem. Any help is appreciated. Please let me know if more information is required. Thank you.

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Anonymous
2011-07-12T19:31:09+00:00

Continual Windows Explorer crashes.  Depending on my activity, how many windows/programs I was opening and closing as often as every few minutes.

For me, it was the Trend Micro Internet Security Suite.  I took that out, life is good again and my new computer is finally performing as I expected it would.

A pity, I've been with them since they were PCCillin.

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  1. Anonymous
    2010-11-10T14:11:09+00:00

    For what is worth, the shell32.dll version I have is 6.1.7600.16644. Is that correct?

    this is the latest GDR version. I have no real idea. Contact the MS Support

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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  2. Anonymous
    2010-11-09T23:45:45+00:00

    Hello André,

    Thanks for your reply. As I said on my previous post, I ran "sfc /scannow" yesterday, and once more today, but the result is the same: "Windows Resource Protection did not find any integrity violations".

    I don't know what is happening here. The crashes are completly random, although I have noticed that only happens when the computer has been powered on for at least 20-24 hours. The toolbar is a standard one, I created it by doing right click on the task bar, toolbars>new toolbar. and then picking a folder that I have with some shortcuts to my favourite programs.

    Here you can see a screenshot of the toolbar and the folder at wich the toolbar is pointed to:

    http://cid-946fe39fd9f95f0e.office.live.com/self.aspx/Public/Sin%20t%c3%adtulo-1.png

    As you see on the image, one of the icons of the toolbar is highlighted (mouse over it). Maybe the bitmap loading problem that you mentioned can be related to this highlighting?

    For what is worth, the shell32.dll version I have is 6.1.7600.16644. Is that correct?

    Regards,

    Victor

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  3. Anonymous
    2010-11-09T22:34:13+00:00

    Hallo Victor,

    your Explorer crashes while loading a Bitmap for the toolbar:

     shell32!CMenuSFToolbar::_GetBitmap+158

    The error code is (NTSTATUS) 0xc000041d :

    //

    // MessageId: STATUS_FATAL_USER_CALLBACK_EXCEPTION

    //

    // MessageText:

    //

    // An unhandled exception was encountered during a user callback.

    //

    #define STATUS_FATAL_USER_CALLBACK_EXCEPTION ((NTSTATUS)0xC000041DL)

    this may happen because you have broken Windows files.

    Please start the command prompt (cmd.exe) with admin rights [1] and run sfc [2]:

    sfc.exe /scannow

    Is it able to find and repair broken files? Is the Explorer still crashing?

    best regards

    André

    [1] http://windows.microsoft.com/en-US/windows7/How-do-I-run-an-application-once-with-a-full-administrator-access-token

    [2] http://support.microsoft.com/kb/929833

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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  4. Anonymous
    2010-11-09T03:00:17+00:00

    Hello! this is another user with random crashes under Windows 7 x64. I hope you can help me with this. Last time it happened when I was going to create a new file from the context menu, but I remember that also occurred by simply moving the mouse over the Start Menu (without clicking on it). I have run the "sfc /scannow" command, but files were ok.

    I'm very new to this thing of dumps. I have imported WER_Explorer.reg to the registry and I have installed the Debugging Tools and tried to analyze my dumps in WinDbg with the command "!analyze -v", but I don´t know what to look for. Maybe my problem it's related to a toolbar (I have a custom one on the taskbar, next to the start menu), but I'm not sure, so I put the link to my last two dumps:

    http://cid-946fe39fd9f95f0e.office.live.com/self.aspx/Public/LocalDumps.7z

    In order to learn a bit more about this dumps... What do you, experts, look for in the crash dumps? Maybe next time I can solve it by myself!

    Greetings and thanks in advance.

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