Windows explorer random crashes for Windows 7 64-bit

Anonymous
2009-12-11T14:12:36+00:00

Hello,

I have been been getting random windows explorer crashes. I am on windows 7 64 bit version. Here are my most recent event error logs from the past day:

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5be01a

Exception code: 0xc000041d

Fault offset: 0x00000000000fd7d2

Faulting process id: 0xd50

Faulting application start time: 0x01ca7a1f2eeaa801

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\system32\ole32.dll

Report Id: 8443a25b-e612-11de-b2bf-00241dd95063

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc000041d

Fault offset: 0x0000000000051d1e

Faulting process id: 0xe4c

Faulting application start time: 0x01ca7a1f2529a482

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 693e437f-e612-11de-b2bf-00241dd95063

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc000041d

Fault offset: 0x000000000003202d

Faulting process id: 0xc0c

Faulting application start time: 0x01ca7a1f1fd0ed44

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 60915f9f-e612-11de-b2bf-00241dd95063

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000005

Fault offset: 0x0000000000051da0

Faulting process id: 0xec0

Faulting application start time: 0x01ca7a0ae19e0193

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 5954bcb3-e612-11de-b2bf-00241dd95063

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000374

Fault offset: 0x00000000000c6cd2

Faulting process id: 0xa78

Faulting application start time: 0x01ca79eaf10a6bca

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 1b5944ff-e5fe-11de-b2bf-00241dd95063

The crashes do not stall my system its just that the pop up window shows up saying I have restart windows explorer again. I'm wondering if its a program I installed or something else. I do not want to reinstall windows 7 in order to fix this problem. Any help is appreciated. Please let me know if more information is required. Thank you.

Windows for home | Previous Windows versions | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments
Answer accepted by question author
Anonymous
2011-07-12T19:31:09+00:00

Continual Windows Explorer crashes.  Depending on my activity, how many windows/programs I was opening and closing as often as every few minutes.

For me, it was the Trend Micro Internet Security Suite.  I took that out, life is good again and my new computer is finally performing as I expected it would.

A pity, I've been with them since they were PCCillin.

Was this answer helpful?

0 comments No comments

99 additional answers

Sort by: Newest
  1. Anonymous
    2010-01-31T18:45:45+00:00

    Exactly same problem here. Random crashes with file operations & browsing after few hours of uptime. I dont think the problem is related to Adobe Reader.. Cheers, Rene

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2010-01-30T17:54:05+00:00

    Hi, are you using Firefox 3.5 and private browsing feature? If yes, disable the feature or upgrade to Firefox 3.6 (this version fixed that bug).

    If not please download this reg file from my SkyDrive:

    http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E\_Explorer.reg

    and make a double click on the file to import it.

    When the explorer crashes, you can find a dmp file under C:\Localdumps. Please upload the file to your public Skydrive folder and post the link here. I take at the dump, maybe I can see the cause.

    André


    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2010-01-29T22:32:33+00:00

    "alienG" wrote in message news:86a4f3be-8b60-468f-86e8-e10b8d1a6fd0...

    > I don't think you quite understand. Windows 7 has some major

    > stability issues. I have a clean install of Win7 with very few

    > applications installed and, like many others, I'm experiencing

    > frequent and unreasonable crashes.

    You should be aware that despite what you say, there are many others

    who have *never* had a crash. I've been running Windows 7 here since

    it was released, and Windows 7 RC before that, from the time RC was

    released until the final version was released. It's been *completely*

    stable here, and I've never experienced a single crash.

    I know many others who have had an experience with it like mine.

    > Am I to take it that any badly written 3rd party program has the

    > power to cause havok across the entire Win7 OS? When those exact

    > same programs ran perfectly on WinXP and caused no issues?

    I run a large number and a wide variety of programs here, so the

    chances that some of them may be badly-written are significant.

    Nevertheless, nothing has played havoc with Windows 7.

    From the information you provide, I can't tell you what your problem

    is, but I can tell you that it has to do with your particular

    environment (hardware problems, malware infection, etc.), not with

    Windows 7 in general.

    --

    Ken Blake, Microsoft MVP (Windows Desktop Experience) since 2003


    Ken Blake

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2010-01-29T02:34:46+00:00

    I don't think you quite understand. Windows 7 has some major stability issues. I have a clean install of Win7 with very few applications installed and, like many others, I'm experiencing frequent and unreasonable crashes.

    Am I to take it that any badly written 3rd party program has the power to cause havok across the entire Win7 OS? When those exact same programs ran perfectly on WinXP and caused no issues?

    If so, that is a bad reflection on Win7, i think.

    Was this answer helpful?

    0 comments No comments