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Hello,
I have been been getting random windows explorer crashes. I am on windows 7 64 bit version. Here are my most recent event error logs from the past day:
Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5be01a
Exception code: 0xc000041d
Fault offset: 0x00000000000fd7d2
Faulting process id: 0xd50
Faulting application start time: 0x01ca7a1f2eeaa801
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\ole32.dll
Report Id: 8443a25b-e612-11de-b2bf-00241dd95063
Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc000041d
Fault offset: 0x0000000000051d1e
Faulting process id: 0xe4c
Faulting application start time: 0x01ca7a1f2529a482
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 693e437f-e612-11de-b2bf-00241dd95063
Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc000041d
Fault offset: 0x000000000003202d
Faulting process id: 0xc0c
Faulting application start time: 0x01ca7a1f1fd0ed44
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 60915f9f-e612-11de-b2bf-00241dd95063
Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000005
Fault offset: 0x0000000000051da0
Faulting process id: 0xec0
Faulting application start time: 0x01ca7a0ae19e0193
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 5954bcb3-e612-11de-b2bf-00241dd95063
Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000374
Fault offset: 0x00000000000c6cd2
Faulting process id: 0xa78
Faulting application start time: 0x01ca79eaf10a6bca
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 1b5944ff-e5fe-11de-b2bf-00241dd95063
The crashes do not stall my system its just that the pop up window shows up saying I have restart windows explorer again. I'm wondering if its a program I installed or something else. I do not want to reinstall windows 7 in order to fix this problem. Any help is appreciated. Please let me know if more information is required. Thank you.
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Continual Windows Explorer crashes. Depending on my activity, how many windows/programs I was opening and closing as often as every few minutes.
For me, it was the Trend Micro Internet Security Suite. I took that out, life is good again and my new computer is finally performing as I expected it would.
A pity, I've been with them since they were PCCillin.
Before was an NVidia GeForce 7300LE and now NVidia Geforce GT 430.
What model of graphics card did you have before and what do you have now?
After installing a 128 bit graphics card all my problems went away.
I also have the explorer crashing problem where it crashes randomly every few hours or so and also it crashes whenever you start the PC and Windows has loaded. I've installed a fresh installation of Windows 7 64-bit and the only thing I've installed are the drivers and software from my Asus P8Z77-V Pro motherboard and I've installed my graphics card drivers.. I even used Explorer++ to manage my files instead of using Explorer and Explorer still crashes (but at least my windows don't crash now).
I installed WhoCrashed but that only tells you what program crashed your PC during a blue screen of death.
I downloaded your reg file from my SkyDrive and imported it into the registry: http://cid-128fc518635be2dc.skydrive.live.com/self.aspx/.Public/MS%20Foren/Registry/WER%5E_Explorer.reg
But it didn't create a dump. How can I get Windows to create a dump?
I ran sfc.exe /scannow in cmd and it didn't find any problems.
I tried copying Explorer.exe from the Wow64 folder to System32 folder but that didn't help.
I've downloaded and installed this file: http://support.microsoft.com/?kbid=947821 along with the following windows updates but that didn't fix the problem: Important Updates: KB2533552 and KB2552343, Optional Updates: KB2492386 and KB2515325.
I also tried to enable minidumps as follows but it didn't work: In my Computer go to Advanced system settings. Click on the Startup and Recovery Settings button. Ensure that Automatically restart is unchecked. Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box. Ensure that the Small Dump Directory is listed as %systemroot%\Minidump << where your .dmp files can be found later. Click OK twice to exit the dialogs, then reboot for the changes to take effect.
I've included a screenshot of both Shellxview-64 and my Add/remove programs window.
Shellxview: http://img708.imageshack.us/img708/876/shellscreenshot.png
Add-remove programs: http://imageshack.us/a/img19/6620/installedprograms.png
This is the last crash message I saw:
Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7601.17514
Application Timestamp: 4ce7a144
Fault Module Name: SHELL32.dll
Fault Module Version: 6.1.7601.17514
Fault Module Timestamp: 4ce7c9a6
Exception Code: c0000005
Exception Offset: 000000000009a749
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 2057
Additional Information 1: abe3
Additional Information 2: abe31ca5d02860bb52de81e46a2d6092
Additional Information 3: 1c8a
Additional Information 4: 1c8a7d3f74e8367f94a37e65d8d60304
