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Hello,
I have been been getting random windows explorer crashes. I am on windows 7 64 bit version. Here are my most recent event error logs from the past day:
Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5be01a
Exception code: 0xc000041d
Fault offset: 0x00000000000fd7d2
Faulting process id: 0xd50
Faulting application start time: 0x01ca7a1f2eeaa801
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\system32\ole32.dll
Report Id: 8443a25b-e612-11de-b2bf-00241dd95063
Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc000041d
Fault offset: 0x0000000000051d1e
Faulting process id: 0xe4c
Faulting application start time: 0x01ca7a1f2529a482
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 693e437f-e612-11de-b2bf-00241dd95063
Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc000041d
Fault offset: 0x000000000003202d
Faulting process id: 0xc0c
Faulting application start time: 0x01ca7a1f1fd0ed44
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 60915f9f-e612-11de-b2bf-00241dd95063
Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000005
Fault offset: 0x0000000000051da0
Faulting process id: 0xec0
Faulting application start time: 0x01ca7a0ae19e0193
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 5954bcb3-e612-11de-b2bf-00241dd95063
Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771
Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b
Exception code: 0xc0000374
Fault offset: 0x00000000000c6cd2
Faulting process id: 0xa78
Faulting application start time: 0x01ca79eaf10a6bca
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 1b5944ff-e5fe-11de-b2bf-00241dd95063
The crashes do not stall my system its just that the pop up window shows up saying I have restart windows explorer again. I'm wondering if its a program I installed or something else. I do not want to reinstall windows 7 in order to fix this problem. Any help is appreciated. Please let me know if more information is required. Thank you.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Continual Windows Explorer crashes. Depending on my activity, how many windows/programs I was opening and closing as often as every few minutes.
For me, it was the Trend Micro Internet Security Suite. I took that out, life is good again and my new computer is finally performing as I expected it would.
A pity, I've been with them since they were PCCillin.
On Wed, 4 Aug 2010 21:13:46 +0000, Danny in Dallas wrote:
I am with you Ken. I am getting so sick and tired of dealing with Windows Explorer crashing that I can't get any of my work done because I can't get to my files.You all did a pretty terrible job of testing Windows Vista and Windows 7 because they both give you the same problem. I would rather work in Windows XP or Macintosh. Windows has become worse and worse with every edition. Just because you all at Microsoft have not encountered this same issue that many of us in a software environment face everyday means Windows is once again flawed. It would be nice to get some help with this issue instead of you people getting defensive about your poorly released product.
If you think you are addressing Microsoft here, you are completely
wrong. Although I think you are completely wrong about Windows 7 being
a "poorly released product," I am not part of Microsoft.
This is a peer support forum. We are all just users of this version of
Windows here, helping each other if and when we can. We are not
Microsoft employees (not even those of us with "Microsoft MVP" behind
our names; that's an honorary title for having provided consistently
helpful advice) except for an occasional employee.
If you want to complain to Microsoft about something, please contact
them directly. Trying to do it here is just a waste of (figurative)
breath.
Ken Blake
After I had my little rant about the Windows Explorer on here earlier today I just went and tested everything you all suggested. After going through the "third party" tools to see if that resolved anything, it didn't. I have all those things enabled again since none of the software or add-ons was the problem.
Here is what I did find and it is for my case so I don't know if this will help anyone else.
I shut all my programs down from running. I closed Outlook, I closed IE, I closed Firefox, I closed Captivate that I was running. Once I did all that, I went through clicking the folders I had the initial problem with Windows Explorer and restarting. When I closed everything down, the problem no longer occurred. For me, this may be a memory issue, although my machine shows I have plenty of memory. Maybe there is something with having too many programs open. This is a new computer and both new and old computer, Vista and Windows 7 was having the Windows Explorer issue.
Now, I don't know if that is the cure but I will do some more testing tomorrow and see. I will see if I can continue to use Windows Explorer when I am not running any programs open. If I find anything different, I will let you all know.I still don't believe I should have to do this just to prevent Windows from working properly. This issue needs to be documented to see if a "workaround" can be resolved for your next update. Because I do work in a software environment everday allowed me to troubleshoot this issue. Not everyone is "computer savvy" and knows the technical workarounds so it would be helpful for those people in the future.This workaround doesn't solve the problem with having a program you need open but at least it is a start.
Hope this workaround was able to help someone out there.
Instead of trolling around you should create a DUMP! With the dump I can tell you what is wrong and how to fix it!
"A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/
I am with you Ken. I am getting so sick and tired of dealing with Windows Explorer crashing that I can't get any of my work done because I can't get to my files.You all did a pretty terrible job of testing Windows Vista and Windows 7 because they both give you the same problem. I would rather work in Windows XP or Macintosh. Windows has become worse and worse with every edition. Just because you all at Microsoft have not encountered this same issue that many of us in a software environment face everyday means Windows is once again flawed. It would be nice to get some help with this issue instead of you people getting defensive about your poorly released product.
