Windows explorer random crashes for Windows 7 64-bit

Anonymous
2009-12-11T14:12:36+00:00

Hello,

I have been been getting random windows explorer crashes. I am on windows 7 64 bit version. Here are my most recent event error logs from the past day:

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5be01a

Exception code: 0xc000041d

Fault offset: 0x00000000000fd7d2

Faulting process id: 0xd50

Faulting application start time: 0x01ca7a1f2eeaa801

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\system32\ole32.dll

Report Id: 8443a25b-e612-11de-b2bf-00241dd95063

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc000041d

Fault offset: 0x0000000000051d1e

Faulting process id: 0xe4c

Faulting application start time: 0x01ca7a1f2529a482

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 693e437f-e612-11de-b2bf-00241dd95063

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc000041d

Fault offset: 0x000000000003202d

Faulting process id: 0xc0c

Faulting application start time: 0x01ca7a1f1fd0ed44

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 60915f9f-e612-11de-b2bf-00241dd95063

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000005

Fault offset: 0x0000000000051da0

Faulting process id: 0xec0

Faulting application start time: 0x01ca7a0ae19e0193

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 5954bcb3-e612-11de-b2bf-00241dd95063

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000374

Fault offset: 0x00000000000c6cd2

Faulting process id: 0xa78

Faulting application start time: 0x01ca79eaf10a6bca

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 1b5944ff-e5fe-11de-b2bf-00241dd95063

The crashes do not stall my system its just that the pop up window shows up saying I have restart windows explorer again. I'm wondering if its a program I installed or something else. I do not want to reinstall windows 7 in order to fix this problem. Any help is appreciated. Please let me know if more information is required. Thank you.

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Anonymous
2011-07-12T19:31:09+00:00

Continual Windows Explorer crashes.  Depending on my activity, how many windows/programs I was opening and closing as often as every few minutes.

For me, it was the Trend Micro Internet Security Suite.  I took that out, life is good again and my new computer is finally performing as I expected it would.

A pity, I've been with them since they were PCCillin.

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  1. Anonymous
    2010-10-21T03:01:18+00:00

    André,

    Thanks for your help!  I followed your instructions, but it seems to have only solved half my problem.  After I ran SFC, it found some corrupted files and apparently fixed them, as it could not find them again after a reboot.  Now, it no longer crashes when a download completes with Free Download Manager, which consistantly caused crashes before.

    However, it does still crash when I try to access (that is, click on in "details" view, or simply scroll past while in "large icons" view) a particular MKV file.  I tried disabling shell extensions, to no avail.  No word yet on other possible triggers - it was intermittent before.

    In any event, new dumps (all for the same occurance) are found below:

    http://cid-431bc5b8125695ed.office.live.com/self.aspx/Shared%20Documents/explorer.exe.2224.dmp

    http://cid-431bc5b8125695ed.office.live.com/self.aspx/Shared%20Documents/explorer.exe.4792.dmp

    http://cid-431bc5b8125695ed.office.live.com/self.aspx/Shared%20Documents/explorer.exe.1312.dmp

    http://cid-431bc5b8125695ed.office.live.com/self.aspx/Shared%20Documents/explorer.exe.3596.dmp

    http://cid-431bc5b8125695ed.office.live.com/self.aspx/Shared%20Documents/explorer.exe.2432.dmp

    Maybe you can find something new this time?  Thanks again for your time and help!

    --Bobby

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  2. Anonymous
    2010-10-20T21:50:41+00:00

    Andre,

    I see that you've helped a lot of people here - can you please help me also?

    Hi Bobby,

    I checked your dumps and I saw that your Explorer crashes while displying tooltips in the Systemtray, likedvltav:

    explorer!CTrayNotify::_ShowInfoTip +d8

    ERROR_CODE: (NTSTATUS) 0xc000041d :

    //

    // MessageId: STATUS_FATAL_USER_CALLBACK_EXCEPTION

    //

    // MessageText:

    //

    // An unhandled exception was encountered during a user callback.

    //

    #define STATUS_FATAL_USER_CALLBACK_EXCEPTION ((NTSTATUS)0xC000041D L)

    Please start the command prompt (cmd.exe) with admin rights [1] and run sfc [2]:

    sfc.exe /scannow

    to fix it.

    best regards

    André

    [1] http://windows.microsoft.com/en-US/windows7/How-do-I-run-an-application-once-with-a-full-administrator-access-token

    [2] http://support.microsoft.com/kb/929833

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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  3. Anonymous
    2010-10-20T03:58:15+00:00

    Andre,

    I see that you've helped a lot of people here - can you please help me also?  I followed your instructions and my dump files are uploaded here:

    http://cid-431bc5b8125695ed.office.live.com/self.aspx/Shared%20Documents/explorer.exe.6324.dmp

    http://cid-431bc5b8125695ed.office.live.com/self.aspx/Shared%20Documents/explorer.exe.7024.dmp

    If it's any help, the first dump is reliably caused by scrolling to a certain portion of a folder on my desktop; the second is also reliably caused by completing a download in Free Download Manager.  Other crashes seem to happen randomly and somewhat frequently, but I haven't been able to discover the triggers.

    Thanks so much for taking the time to help me and others on here.

    --Bobby

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  4. Anonymous
    2010-10-20T01:39:00+00:00

    The scan found explorer.exe and wininit.exe corrupted. Thank you for your help.

    You're welcome :)

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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