Windows explorer random crashes for Windows 7 64-bit

Anonymous
2009-12-11T14:12:36+00:00

Hello,

I have been been getting random windows explorer crashes. I am on windows 7 64 bit version. Here are my most recent event error logs from the past day:

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5be01a

Exception code: 0xc000041d

Fault offset: 0x00000000000fd7d2

Faulting process id: 0xd50

Faulting application start time: 0x01ca7a1f2eeaa801

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\system32\ole32.dll

Report Id: 8443a25b-e612-11de-b2bf-00241dd95063

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc000041d

Fault offset: 0x0000000000051d1e

Faulting process id: 0xe4c

Faulting application start time: 0x01ca7a1f2529a482

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 693e437f-e612-11de-b2bf-00241dd95063

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc000041d

Fault offset: 0x000000000003202d

Faulting process id: 0xc0c

Faulting application start time: 0x01ca7a1f1fd0ed44

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 60915f9f-e612-11de-b2bf-00241dd95063

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000005

Fault offset: 0x0000000000051da0

Faulting process id: 0xec0

Faulting application start time: 0x01ca7a0ae19e0193

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 5954bcb3-e612-11de-b2bf-00241dd95063

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000374

Fault offset: 0x00000000000c6cd2

Faulting process id: 0xa78

Faulting application start time: 0x01ca79eaf10a6bca

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 1b5944ff-e5fe-11de-b2bf-00241dd95063

The crashes do not stall my system its just that the pop up window shows up saying I have restart windows explorer again. I'm wondering if its a program I installed or something else. I do not want to reinstall windows 7 in order to fix this problem. Any help is appreciated. Please let me know if more information is required. Thank you.

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Anonymous
2011-07-12T19:31:09+00:00

Continual Windows Explorer crashes.  Depending on my activity, how many windows/programs I was opening and closing as often as every few minutes.

For me, it was the Trend Micro Internet Security Suite.  I took that out, life is good again and my new computer is finally performing as I expected it would.

A pity, I've been with them since they were PCCillin.

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  1. Anonymous
    2010-09-05T06:33:46+00:00

    You may want to check your system integrity through the command-line using sfc /scannow

    This may be an obvious trouble-shooting technique, but it verifies that no Windows system files have been corrupted.

    This is performed by launching the Command Prompt (Windows Command Processor) by going to:

    Start -> Search -> cmd.exe

    Before executing, right-click and Run as administrator

    At the command-line run: sfc /scannow

    Windows7Forums.com is an open forum website dedicated to discussion, help, and assistance for the Microsoft Windows 7 Community and computer users in general. http://windows7forums.com/

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  2. Anonymous
    2010-09-04T22:02:59+00:00

    Hi,

    the Bluetooth software causes the crash (heap Corruption):

    C:\Program Files\WIDCOMM\Bluetooth Software\BtwNamespaceExt.dll

    0000000004eae8a0 0000000076fda1e4 ntdll!RtlpLogHeapFailure+0xa4

    0000000004eae8d0 0000000076f7c53d ntdll! ?? ::FNODOBFM::`string'+0x122e4

    0000000004eae950 000007fefe7f9f56 ole32!CoTaskMemFree+0x36

    0000000004eae980 0000000009ac67e6 btwnamespaceext +0x367e6

    0000000004eae988 00004b5100000002 unknown!unknown+0x0

    0000000004eae990 000000000a071c30 unknown!unknown+0x0

    0000000004eae998 000000000a602090 unknown!unknown+0x0

    0000000004eae9a0 000000000a602090 unknown!unknown+0x0

    0000000004eae9a8 000000000a070304 unknown!unknown+0x0

    0000000004eae9b0 0000000009ab94cc btwnamespaceex t+0x294cc

    So, remove the Bluetooth software.

    André

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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  3. Anonymous
    2010-09-04T16:42:00+00:00

    Hi Andre

    I have uninstall-ed the KB975469 but the same problem is here, and i have uploaded more dumps for you to check if you can please, here are the links:

    http://cid-7e926fe721fcf5d6.office.live.com/self.aspx/.Public/LocalDumps/explorer.exe.2176.dmp

    http://cid-7e926fe721fcf5d6.office.live.com/self.aspx/.Public/LocalDumps/explorer.exe.3344.dmp

    http://cid-7e926fe721fcf5d6.office.live.com/self.aspx/.Public/LocalDumps/explorer.exe.3308.dmp

    Please Check for me, 

    Thanks alot andre

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  4. Anonymous
    2010-09-01T22:13:34+00:00

    Hi Marcos,

    the crashes are caused by this DLL:

        Image path: C:\Windows\System32*guard64.dll*

        Image name: guard64.dll

        Timestamp:        Tue Jun 01 19:43:38 2010 (4C0546CA)

        CheckSum:         00060107

        ImageSize:        0005B000

        File version:     4.1.18600.916

        Product version:  4.1.18600.916

    From what I can find, this dll belongs to COMODO.

    André

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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