Windows explorer random crashes for Windows 7 64-bit

Anonymous
2009-12-11T14:12:36+00:00

Hello,

I have been been getting random windows explorer crashes. I am on windows 7 64 bit version. Here are my most recent event error logs from the past day:

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5be01a

Exception code: 0xc000041d

Fault offset: 0x00000000000fd7d2

Faulting process id: 0xd50

Faulting application start time: 0x01ca7a1f2eeaa801

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\system32\ole32.dll

Report Id: 8443a25b-e612-11de-b2bf-00241dd95063

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc000041d

Fault offset: 0x0000000000051d1e

Faulting process id: 0xe4c

Faulting application start time: 0x01ca7a1f2529a482

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 693e437f-e612-11de-b2bf-00241dd95063

Faulting application name: explorer.exe, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc000041d

Fault offset: 0x000000000003202d

Faulting process id: 0xc0c

Faulting application start time: 0x01ca7a1f1fd0ed44

Faulting application path: C:\Windows\explorer.exe

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 60915f9f-e612-11de-b2bf-00241dd95063

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000005

Fault offset: 0x0000000000051da0

Faulting process id: 0xec0

Faulting application start time: 0x01ca7a0ae19e0193

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 5954bcb3-e612-11de-b2bf-00241dd95063

Faulting application name: Explorer.EXE, version: 6.1.7600.16404, time stamp: 0x4a765771

Faulting module name: ntdll.dll, version: 6.1.7600.16385, time stamp: 0x4a5be02b

Exception code: 0xc0000374

Fault offset: 0x00000000000c6cd2

Faulting process id: 0xa78

Faulting application start time: 0x01ca79eaf10a6bca

Faulting application path: C:\Windows\Explorer.EXE

Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

Report Id: 1b5944ff-e5fe-11de-b2bf-00241dd95063

The crashes do not stall my system its just that the pop up window shows up saying I have restart windows explorer again. I'm wondering if its a program I installed or something else. I do not want to reinstall windows 7 in order to fix this problem. Any help is appreciated. Please let me know if more information is required. Thank you.

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Anonymous
2011-07-12T19:31:09+00:00

Continual Windows Explorer crashes.  Depending on my activity, how many windows/programs I was opening and closing as often as every few minutes.

For me, it was the Trend Micro Internet Security Suite.  I took that out, life is good again and my new computer is finally performing as I expected it would.

A pity, I've been with them since they were PCCillin.

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  1. Anonymous
    2010-09-01T17:24:39+00:00

    Hi all,

    I'm also a victim of the same problem - could perhaps someone have a look at the following crash dumps ?

    http://cid-8440544fbd874eb0.office.live.com/self.aspx/Dumps/explorer.exe.2676.dmp

    http://cid-8440544fbd874eb0.office.live.com/self.aspx/Dumps/explorer.exe.5680.dmp

    http://cid-8440544fbd874eb0.office.live.com/self.aspx/Dumps/explorer.exe.3852.dmp

    I've done a fresh install not long ago, but the problem came back, and I was not able to identify which piece of software is causing it. I've also tried to disable all shell extensions to no avail.

    Additionally, the same machine runs Linux without a hitch so I'd rule out any hardware problem at the moment.

    Thanks a lot for your help !!!!

    Best regards,

    Marcos

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  2. Anonymous
    2010-08-23T20:35:26+00:00

    LDR = Limited Distribution Release are hotfixes which must be requested from Support. You have installed the hotfix KB975469. Why? Do you have the issue described there?

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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  3. Anonymous
    2010-08-23T18:57:58+00:00

    Hello Andre, 

    Can you please explain to me what do you mean by LDR Version? and i haven't checked it without the Hotfix KB975469, so explain to me what do you mean by LDR version first and i will uninstall this hotfix to check if the crashes are still happening without it, 

    Thanks alot Andre

    Abdou

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  4. Anonymous
    2010-08-23T15:08:08+00:00

    Hello Andre, I have uploaded my Crash Dump and here is the link, can you help me out?? 

    Here is the link

    http://cid-7e926fe721fcf5d6.office.live.com/self.aspx/.Public/LocalDumps/explorer.exe.6712.dmp

     

    please check and reply back to me, 

    Thanks alot

    Hi,

    you get a Assert Crash (http://en.wikipedia.org/wiki/Assert).

    (NTSTATUS) 0xc0000420 - STATUS_ASSERTION_FAILURE

    caused by the PortableDeviceApi.dll from Microsoft. Why do you use the LDR version? Does it also happen without the Hotfix KB975469?

    André

    "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

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