Try either of these two product and see if you still have a backup issue.
Norton Ghost version 15 - has a 30 day trial available
http://www.symantec.com/norton/ghost
Supports: CDR/RW, DVD+-R/RW, Blu-Ray devices,USB and FireWire® (IEEE 1394) devices,Iomega® Zip® and Jaz® drives
(Trial does not allow you to create a Bootable Restore CD)
http://www.symantec.com/norton/downloads/trialsoftware/register.jsp?pvid=ghost15
User's Guide: ftp://ftp.symantec.com/public/english_us_canada/products/ghost/15/manuals/ngh_15_user_guide.pdf
Acronis True Image 2011 - has a 30 day trial version available,
(Install Acronis and then create a Restore/Rescue Media CD before you start creating an image backup)
http://www.acronis.com/homecomputing/products/trueimage/
Version Comparison: http://www.acronis.com/homecomputing/products/trueimage/comparison.html
True Image User Guides and documentation:
http://www.acronis.com/homecomputing/download/docs/
JS
Never be afraid to ask. This forum has some of the best people in the world available to help.