Windows Live photo gallery: "An error is preventing the photo or video from being displayed" (jpg)

Anonymous
2009-10-02T19:03:45+00:00

Hi -

I have Win XP,  and windows Live photo gallery.  The thumbnails appear fine, but when I click or double-click a thumbnail to open it full screen, I get the error message "An error is preventing the photo or video from being displayed".  the files are standard jpgs.  I tried changing the jpg file association to Windows Live photo gallery; that didn't work.  (default before was Irfanview) The SubinACL fix didn't work.  Any ideas?

thanks

Windows for home | Other | Music, photos, and video

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Anonymous
2009-10-05T14:21:21+00:00

Hey Jim Br,

Welcome to the forum!

This can happen in the database that keeps track of the pictures and videos in your collection becomes corrupted. You can rebuild your database by:

·         Close Windows Live Photo Gallery

·         Click Start

·         Click My Computer

·         Paste this address in the Address field %userprofile%\Local Settings\Application Data\Microsoft\Windows Live Photo Gallery

·         Right click Pictures.pd5

·         Click Rename

·         Change the file name to OLD_Pictures.pd5

·         Open Windows Live Photo Gallery

Now Windows Live Photo Gallery will rebuild its database, which should stop the error you are receiving from occurring.

Hope that helps, look forward to hearing back from you.

Steven

Microsoft Answers Support Engineer

Visit our Microsoft Answers Feedback Forum and let us know what you think

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  1. Anonymous
    2010-07-27T14:30:18+00:00

    I tried everything and it just filled my PC with ____ and nothing helped.

    The best solution found was: INSTALL PICASA (Google software) - it does same things and even more!  Thanks Photo Gallery for crashing - now I'm very happy with Picasa!!!

    ====================================

    The following Microsoft FixIt may be worth a try:

    (FWIW...it's always a good idea to create a System

    Restore point before installing software or updates)

    Windows Photo and Slideshow Problems

    http://support.microsoft.com/gp/windows\_photo\_and\_slideshow\_diag

    Volunteer J - MS-MVP - Digital Media Experience - Notice_This is not tech support_I am a volunteer - Solutions that work for me may not work for you - ***Proceed at your own risk***

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  2. Anonymous
    2010-07-26T14:53:32+00:00

    I tried everything and it just filled my PC with ____ and nothing helped.

    The best solution found was: INSTALL PICASA (Google software) - it does same things and even more!  Thanks Photo Gallery for crashing - now I'm very happy with Picasa!!!

    Was this answer helpful?

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  3. Anonymous
    2010-07-08T18:00:41+00:00

    This can happen in the database that keeps track of the pictures and videos in your collection becomes corrupted. You can rebuild your database by:

    ·        CloseWindows Live Photo Gallery

    ·        ClickStart

    ·        ClickMy Computer

    ·        Paste this address in the Address field**%userprofile%\Local Settings\Application Data\Microsoft\Windows Live Photo Gallery**

    ·        Right clickPictures.pd5

    ·        ClickRename

    ·        Change the file name toOLD_Pictures.pd5

    ·        OpenWindows Live Photo Gallery

     

    Now Windows Live Photo Gallery will rebuild its database, which should stop the error you are receiving from occurring.

     

    I have Vista. Unfortunately, this didn't work for me.

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  4. Anonymous
    2010-05-19T02:46:28+00:00

    Tried that on three different Vista machines and one Windows 7. Nade -- doesn't work. The Windows Photo Gallery DOES work. So they strip out the program that DOES work and encourage us to go with WLPG, a program with "issues." The whole point of this new social networking emphasis is going to be destroyed if the pics don't work. Oy vey.

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